Cancelling Constant Contact Made Easy: Step-by-Step Instructions
By Sam Nguyen
In this article, we’ll guide you through the process of canceling your Constant Contact subscription in 2023. Whether you’re looking to switch to a different platform or reassess your communication needs, our step-by-step guide will ensure a smooth cancellation process.
Key Takeaways
Ways to Cancel Constant Contact:
- Option 1: Log In to Constant Contact
- Option 2: Contact the Billing Team
What Is Constant Contact?
Constant Contact is one of the most powerful tools that can help you send bulk emails to your customers all at once. It’s perfect for businesses that don’t make much stuff for customers and want to send emails occasionally.
The good part is: they give you tips and ideas, templates to make emails look nice, a way to find mistakes, and a neat way to keep all your contacts organized.
Cons of Constant Contact
While there are some excellent things about Constant Contact, it might not give you all the services you need, especially if you’re doing a lot of marketing on different online platforms.
Here are some cons of Constant Contact:
- Not User-Friendly: In our tests of email marketing software, Constant Contact ranked last for how easy it is to use. Even though it might look simple, it’s not easy to figure out how to use it.
- Limited Marketing Tools: If you use email to talk to your customers, you need to be able to create campaigns that follow good email marketing rules and promote them. But Constant Contact doesn’t have a lot of tools to help you do that.
- Outdated Appearance: It’s hard to trust software that looks old-fashioned. People complain that the templates in Constant Contact look outdated, and some email templates don’t look good on cell phones.
- Limited Customization: When you use templates in Constant Contact, you can’t move text boxes, pictures, or graphics around. Instead, you always have to start with a blank template.
- Spam Complaints: This is ironic, but some people who use Constant Contact have said they get spam emails from the company, even when they want to unsubscribe from their email lists.
Suspending Your Constant Contact Account
Not everyone prefers to cancel service immediately. Some like to take a more cautious approach and see how things go. Considering a suspension might be a wise initial step if you fall into this category.
Suspension is a temporary action that gives you some breathing room from whatever might be causing you stress. It gives you a chance to take a step back, evaluate the situation, and seek advice from others. Additionally, it allows time for you to explore alternatives if that’s what you need.
If you’re feeling uncertain due to overwhelming emails and newsletters, if your business needs a temporary pause, or if you don’t use your account every month, opting for suspension is a viable choice.
Constant Contact has thoughtfully provided a list detailing which features you’ll retain access to and which you won’t during a suspended account. This resource can assist you in deciding whether suspension aligns with your needs.
Some crucial features to consider keeping include:
- Creating emails
- Managing your contact lists
- Setting up events and invitations
However, it’s important to note the limitations, such as:
- Scheduling emails and live event invitations
- Sending automated emails (birthday greetings)
- Opening registrations for events that are already announced.
How to Cancel Constant Contact Step by Step
At times, it becomes evident that cancellation is the right decision. If the service isn’t matching your needs, suspending the account might not be practical. Canceling allows you to explore other options without any restrictions.
Here are the instructions for canceling Constant Contact, as provided on its official website:
Option 1: Log In to Constant Contact
If you’re looking to learn how to cancel Constant Contact online, follow these steps:
- Start by logging into your Constant Contact account.
- Next, click on your profile name and choose My Account from the dropdown menu.
- Click Billing, which is the second from the left.
- Scroll down to the “Cancel Account” box.
- Click Cancel My Account to continue.
- Choose the reason for canceling your account, then click “continue to cancel account” at the bottom right.
- Click the “Cancel account” button again in the “We’d like another chance to make it work” section.
Option 2: Contact the Billing Team
You can contact the billing team directly if you’d rather have a conversation. This might be because you have questions or prefer handling things over the phone.
Before making the call, ensure you have your account username and the reason for canceling. They’ll likely ask for these details. You can find the phone numbers on Constant Contact’s website:
- For the US & Canada (toll-free): 855-229-5506
- For the UK (toll-free): 0808-234-0945
- For outside the US & Canada: +1 781-472-8120
Remember, they won’t pressure you to stick around, but they might ask for feedback about the service.
Request an Account Closure
If you prefer canceling over the phone, follow these steps for a smooth experience:
- Turn Off Automatic Renewal: Make sure your account’s automatic payment renewal option is switched off.
- Export Your Data: Before you call, save your contact list, past campaigns, and anything else you need.
- Prepare Your Info: Have your email address or login details ready (not your password).
- Call During Business Hours: Call them during their business hours in Eastern Standard Time (EST).
- Communicate Clearly: If you speak with an automated assistant first, clearly state your intention to cancel and the reason.
- Talk to Billing Team: You’ll be connected to a billing team member who will also ask similar questions.
- Refund Eligibility: If you’re eligible for a refund (provided you must cancel within 30 days of Constant Contact’s start date), ask for it
- Decline Special Offers: If you’re sure about canceling, decline any special offers to stay as a customer.
- Confirm Closure Date: Verify when your account will close immediately or at the next billing cycle.
- Confirmation: They should confirm that your account has been successfully canceled.
Receive Email Confirmation
After you cancel your Constant Contact account, you’ll get an email confirmation within 24 hours. This email will let you know the date when your cancellation takes effect.
If you cancel within Constant Contact’s 30-day money-back guarantee period, your account will be closed immediately. If you cancel after 30 days, your account will continue working until the date of cancellation mentioned in the email confirmation. This date is usually your upcoming billing date.
Alternatives to Constant Contact
You have various options based on your needs. Here’s a quick look at some popular choices and how they stack up:
GetResponse ($15/month)
Known for its 220 impressive template designs, it’s excellent for beginners. You can send unlimited emails, get value-packed starter plans, and enjoy free trial access and stock images. However, this might not be the best fit if you’re seeking robust social media integration or advanced automation at a low cost.
ActiveCampaign (from $15/month)
If you’re into social media marketing, this is a solid choice. It offers helpful campaign tips, excellent in-house contact tools, and exceptional value. But be aware it comes with a learning curve, so it might not suit those with limited time, beginners, or those needing extensive design options.
Mailchimp (from $9.99/month)
With a free option, Mailchimp is an excellent choice for ecommerce. It boasts valuable analytics insights, helpful features, and reliable support. Keep in mind that if you send more than 5,000 emails a month or prefer a more straightforward learning curve, this might not be your best bet.
MailerLite (from $10/month)
Catering to professionals with campaigns, MailerLite offers an easy-to-use email editor, seamless social media integration, and unlimited email sends. However, if you’re seeking a straightforward platform, have limited time, or dislike complicated sign-up processes, this might not be your top pick.
Cancel Constant Contact: FAQs
Yes, you can pause your Constant Contact subscription. It’s a temporary option that provides a break from the service without canceling it completely. This can be useful if you need some time away but plan to return later.
Constant Contact provides refunds in certain cases. If you cancel within the first 30 days of starting your subscription, you’re eligible for a refund. However, if you cancel after this period, you won’t receive a refund.
The decision between pausing or canceling a subscription depends on your circumstances. If you plan to return to the service, pausing might be a good choice. If you’re certain you won’t use it anymore, canceling is the way to go.
Yes, Constant Contact charges for unsubscribed contacts. The billing is typically based on the total number of contacts in your account, regardless of their subscription status. Therefore, even if some contacts have unsubscribed, they are still counted in your billing.
Cancel Constant Contact: Conclusion
In conclusion, canceling your Constant Contact subscription is a straightforward process that empowers you to explore other options. Whether seeking more advanced features or aligning with changing needs, this guide equips you to navigate the cancellation process smoothly.
