5 Effective Ways For Contacting Wix In 2024

This article aims to thoroughly examine and discuss the five proven methods that have demonstrated significant advantages and fruitful outcomes for effectively contacting Wix customer support in 2023.

5 main ways for contacting Wix in 2023

Key Takeaways

• Wix offers customers various methods for contacting Wix: Help Center, Live Chat, Email, Call Center, and Social Media. 
• There are three valuable tips for Contacting Wix when website owners need technical help or troubleshooting assistance for their Wix websites. 

When do you need to contact Wix support?

Contacting Win for support in different cases

Here are the circumstances when we need to contact Wix support:

• Open or close a Wix account: Wix has security features to ensure only account owners can access; therefore, verification with Wix support may be required when creating an account. Moreover, Wix allows self-service account closure; contacting Wix support is often needed to close an account and prevent further charges.

• Install a plugin, app: Some Wix plugins and apps may have compatibility issues with other aspects of your Wix site. Contacting Wix support can help troubleshoot any problems that arise during or after installing a plugin.

• Design web layout: While Wix has many templates and pre-designed layouts, the level of customization within those templates may be limited. Contacting Wix support lets you work directly with Wix experts to modify template elements and achieve your desired look.

• Optimize search engine: While Wix has essential SEO tools built into the editor, they are often limited and may need more to optimize your site for search engines. Contacting Wix support gives you access to more advanced SEO techniques and recommendations.

5 Main Channels For Contacting Wix Fast And Efficient

Help Center 

The first method for contacting Wix is through Help Center, which allows users to get additional information or clarification about the website efficiently. It provides a quick way for users to find the answers without starting a live chat or call.

Features

Wix help center provides thousands of written articles covering content, payments, app integrations, POS systems, and more. These articles address various topics to assist users in building, managing, customizing, and growing their Wix sites and businesses. 

Moreover, the articles in Wix’s help center are grouped into helpful topics and categories like Getting Started, Creating your Site, Account & Billing, etc. They are arranged in auxiliary content to help customers save time in searching.

On top of the Wix help center, a search box allows users to input queries and quickly find relevant support articles. Within seconds of typing a keyword or phrase or describing an issue, the search functionality displays a list of the most applicable help center articles and resources.

Pros & Cons

Pros: 

• Comprehensive Knowledge Base: The Wix Help Center offers a vast library of articles, tutorials, and guides covering various aspects of using the Wix platform. It addresses a wide range of topics, from website creation and design to marketing and SEO tips.
• Search Functionality: The Help Center includes a search functionality that allows users to quickly find relevant articles or guides based on their specific questions or keywords
• Multimedia Content: Wix incorporates multimedia elements, such as screenshots, images, and videos, within its help articles. This visual content can enhance the learning experience and make it easier for users to understand complex concepts or instructions.

Cons: 

• Lack of Live Support: One of the drawbacks of the Wix Help Center is the absence of live support options, such as phone or chat support. While the Help Center aims to provide self-service resources, some users may prefer real-time assistance for more urgent or specific queries.
• Limited Customization Solutions: The Help Center primarily focuses on providing guidance for using the Wix platform and its features. However, if you encounter complex customization needs or require advanced coding solutions, the Help Center may not always provide in-depth information or workarounds for such scenarios.
• Outdated Information: As with any help center, there is a possibility that some articles or tutorials may become outdated over time. 

How to use this support channel

With this way of contacting Wix, you should go to Wix Help Center and click on the category containing your request/ issue. You can review multiple related articles to piece together the complete solution. 

For example, when you need help linking your domain purchased to your Wix website. please go to the Wix Help Center and click on the “Connecting a domain” category. Within that section, you see an article titled “Domains purchased elsewhere.” 

Still, it needs to cover your specific issue. You then review another related article called “Troubleshooting Domains.” This provides additional information on common problems and potential solutions when connecting a new domain.

When to use this type of support

• When you have a general question about using a Wix feature, the help center has tutorials, guides, and FAQs explaining how Wix works and how to accomplish everyday tasks.
• When you encounter an error message or warning that you don’t understand. The help center likely has an article explaining that specific error and how to resolve it.
• When you need clarification on Wix policies, terms of service, features, plans, specifications, limits, etc., the help center serves as Wix’s central resource for all company and product information.

Before contacting Wix support, consult the help center to see if your needed information is available. This may save you time waiting for a response from support. The help center is Wix’s primary self-service resource.

Live Chat

Features

Wix enables the ability to start a live call directly from within the chat window. If typing back and forth through chat cannot resolve your issue, the Wix representative can request a live phone or video call.

Moreover, Wix allows customers to request a call back to a Wix representative. Suppose you cannot have a live call during your current chat session, you can request a Wix representative to follow up with a phone call at a more convenient time.

Especially, with Live Chat support, you will be prompted to provide your preferred phone number, preferred time range, and language for the call. The Wix representative will schedule a follow-up call to continue assisting you over the phone during that designated time range.

Contacting Wix through Live Chat

Pros & Cons

Pros: 

• Real-time interaction: Live chat offers immediate and direct communication between businesses and customers. It allows customers to get quick answers to their queries or assistance with their issues, leading to enhanced customer satisfaction.
• Convenience: Live chat provides convenience to both businesses and customers. Customers can engage with support agents without having to make phone calls or send emails, while businesses can handle multiple chat conversations simultaneously.
• Cost-effective: Live chat can be a cost-effective customer support solution. It allows support agents to handle multiple chats simultaneously, reducing the need for a large customer support team.

Cons: 

• Lack of personal touch: Live chat lacks the personal touch of face-to-face or voice communication. It may feel impersonal to some customers who prefer more human interaction.
• Language and cultural barriers: Live chat may encounter language barriers or cultural differences, especially in global businesses. Miscommunication can occur due to language difficulties, leading to customer frustration.
• Limited communication options: Live chat relies solely on text-based communication. It may not be suitable for complex issues or situations that require visual aids or detailed explanations.

How to use this support channel

Click on the live chat icon in the bottom right corner of your Wix website while you are logged in to your account. You will see an option to start a live chat with Wix support. 

Next, type in your request or issue in the chat window, and describe your problem, question, or assistance you need in as much detail as possible. A Wix representative will respond in the chat window and start assisting you.

The representative may leave the chat temporarily to search Wix resources for answers to your issue. Then they will return to the conversation and provide instructions, explanations, and solutions tailored to your problem or question. 

All you should do is carefully follow the steps the representative offers to resolve your issue with the assistance of Wix live chat support.

When to use this type of support

• Wix’s live chat support is ideal for issues that need quick answers and guidance from a Wix representative but must be simplified enough to require an in-depth phone conversation.
• When encountering complex problems, speaking directly with the representative allows for a more fluid, in-depth discussion than typing, especially when multiple iterations or adjustments are needed to pinpoint and fix the problem. 

Email

Features

With email support, users can communicate their issues and receive prompt assistance by completing an online contact form. 

Once they log in to your Wix account, they’ll be presented with a user-friendly interface that allows them to select the appropriate category that best aligns with the nature of their problem. 

Common queries for Wix

• Billing and subscriptions
• SEO, email marketing, and web analytics
• Buying and connecting mailboxes and domain names
• Managing your account settings
• Building your site with Wix’s ADI (Artificial Design Intelligence) tool
• Accepting payments through Wix

Pros & Cons

Pros: 

• Availability: By providing an accessible and round-the-clock channel for communication, customers have the flexibility to reach out and seek assistance whenever they encounter an issue or have a query, regardless of their geographical location or time zone.
• Confirmation: Wix ensures that customers receive immediate acknowledgment and reassurance that their inquiry or request has been successfully submitted.
• Documentation: The Email support form allows for written documentation of customer inquiries and support interactions. This can be beneficial for both businesses and customers, as it provides a record of communication history, ensuring that important details are not lost or forgotten.
• Flexibility: The Email support form offers flexibility in terms of how customers can articulate their inquiries or issues. Unlike live chat or phone support, where customers may face time constraints or feel rushed, the Email support form allows them to carefully articulate their concerns, provide detailed explanations.

Cons: 

• No real-time interact: Unlike live chat or phone support, where customers can engage in real-time conversations with representatives, the Email support form relies on asynchronous communication.
• Overlook important information: Since the communication is asynchronous and relies on written submissions, there is a possibility that customers may overlook or omit important information that is necessary for the support team to address their inquiry effectively.
• Partial resolution: Due to the asynchronous nature of email communication, it can be challenging for support agents to fully understand the complexity or nuances of a customer’s problem solely based on the information provided in the initial form submission.

How to use this support channel

Visit the Wix website and navigate to the contact page. Then log in to your Wix account using your credentials to proceed. 

On the contact page, you’ll find various categories that cover different aspects of Wix’s services. Identify the type that best aligns with your query or issue. 

For example, if you have a question related to payment, choose the “Billing, Charges, and Subscriptions” category. After selecting the desired topic, you will be prompted to provide more specific details regarding the focus of your inquiry.

From that point, you will be presented with a dropdown menu of subtopics, enabling you to narrow down your specific issue further. In this instance, we have chosen ‘Upgrade to a Premium Plan’ from the available options.

Afterward, you will receive guidance and a range of clickable options leading you to the desired destination. Suppose you need more than these options to meet your requirements. In that case, you can directly engage with one of Wix’s “Customer Care Experts” through live chat.

When to use this type of support

• This approach is frequently employed by users who are seeking solutions to challenges on their websites. It is handy when users prefer not to make a live call but still require assistance for issues that do not necessitate immediate expert intervention.

Call Center

An effective way to contact Wix is through Call Center

Wix’s call center provides several features for contacting Wix to ensure efficient and personalized customer support. These features make Wix’s call center a valuable option for customers seeking detailed or recurring support for their website-building needs.

Features

• Call-back taken by Wix’s agents: Customers can request a call-back by submitting a request through their Wix account, and the agents promptly reach out to provide assistance over the phone.
• Supported languages: The call center operates 24/7 and supports multiple languages, including English, French, Spanish, and Portuguese, ensuring that customers can communicate in their preferred language.
• VIP phone support (upgrade to a higher plan) for priority calls: Wix offers VIP phone support for those who upgrade to a higher goal, granting them priority access to receive faster assistance and skip queues.

Pros & Cons

Pros: 

• Improved customer support: A call center can enhance your ability to provide timely and efficient customer support. It allows customers to reach out via phone calls and receive immediate assistance, which can lead to higher customer satisfaction.
• Centralized communication: A call center provides a centralized hub for managing and tracking customer interactions. It allows you to streamline communication processes, monitor call metrics, and gather valuable data.
• Scalability: Call center services can often be scaled up or down based on your business needs. As your business grows, you can expand your call center operations to accommodate increased call volumes and hire additional customer service representatives.

Cons: 

• Cost: Setting up and maintaining a call center can be costly. It typically involves expenses related to infrastructure, equipment, software, training, and hiring skilled personnel. 
• Availability and coverage: If your business operates globally or across different time zones, providing 24/7 call center support can be challenging.
• Language and cultural barriers: If the call center operates in a multilingual or international context, language and cultural barriers can pose challenges.
• Potential for long wait times: Depending on call volumes and staffing levels, customers may experience long wait times before reaching a representative.

How to use this support channel

There are a few steps to follow to utilize Wix’s call center. First, you need to submit a call-back request through the appropriate channels. Once you have submitted the request, ensure you are logged into your Wix account. This can be done on either a computer or a mobile device. 

When to use this type of support

• Handling detailed or recurring issues: Call center support is beneficial when the problem is not quickly resolved through automated or online routes, such as the knowledge base or live chat. 
• Customers who prefer direct communication over the phone and need real-time assistance
• Customers requiring personalized service or complex inquiries.

Social Media: Facebook, Instagram, Twitter

The final way to contact Wix is through various social media channels, allowing users to seek assistance and stay updated on the latest news and updates. Wix maintains an active presence on platforms like Facebook, Twitter, Instagram, and YouTube.

Features 

• Facebook: Wix’s Facebook page is a hub for community engagement, sharing informative content, and fostering discussions. Users can engage through comments, likes, and shares. Instead of contacting Wix through the above methods, they can directly comment on their Facebook page to seek other users’ advice

Wix Facebook Page

• Twitter: Wix’s Twitter account provides real-time updates, quick tips, and industry news in short, concise tweets. It is fast-paced and suited for quick interactions, retweets, and replies. Users can engage with the Wix community and receive prompt responses from the Wix team.
• Instagram: Wix’s Instagram account focuses on visual storytelling and design inspiration. It showcases stunning website examples, creative visuals, and behind-the-scenes content. Users can engage by liking, commenting, and following the account.
• Youtube: Wix’s YouTube channel offers a visual platform for sharing video tutorials, website-building tips, and design inspiration. It provides in-depth video content that allows users to learn and enhance their website-building skills. 

Pros & Cons

Pros: 

• Publicly Visible Solutions: When customers face difficulties and seek help through Wix’s social media, the responses and solutions provided by Wix’s support team are publicly visible.
• Increased Support Availability: Wix’s social media presence allows for a broader reach and accessibility to customer support. Customers can easily reach out for assistance by posting their questions or concerns on Wix’s social media accounts. 
• Community Engagement: Wix’s social media platforms often foster a sense of community among its users. Customers facing difficulties can engage with other users who may have encountered similar challenges and have found solutions.

Cons: 

• Limitations in Response Depth: Social media platforms typically have limitations on the length and complexity of responses. When customers face intricate or multifaceted difficulties, it may be challenging for Wix’s support team to provide detailed and comprehensive solutions. 
• Public Exposure of Issues: When customers post their difficulties on Wix’s social media platforms, their problems become publicly visible. However, some customers may prefer to keep their issues private or confidential, and the public nature of social media support may not align with their preferences.
• Potential Delayed Response: While Wix aims to provide timely support through social media, the sheer volume of inquiries and requests received can result in delays in response times

How to use this support channel

Follow Wix’s social media accounts to stay updated on the latest news and feature releases. This ensures that customers know any new functionalities or improvements that can benefit their website.

Participate in discussions, ask questions, and seek assistance from other Wix users and the team. Engaging with the community on platforms like Facebook and Twitter allows customers to share experiences, learn from others, and receive guidance on troubleshooting or design challenges. 

When to use this type of support

• Customers can contact social media for support if they encounter issues or have questions regarding their Wix website. They can get the Wix support team by sending direct messages or posting queries on platforms like Facebook or Twitter. This can help them find solutions or receive guidance on resolving technical difficulties.

Supported languages that Wix provides

Customers can reach out to Wix’s support team through various channels, such as email, live chat, and phone, and receive support in languages including but not limited to English, Spanish, French, German, Italian, Portuguese, Dutch, Russian, and Japanese. 

This diverse language support enables effective communication and understanding between customers and the support team, ensuring that users can articulate their issues accurately and receive prompt and helpful solutions. 

Wix Supporting Center is available in many different languages

Customers experience about contacting Wix

Mostly, user reviews with Wix support system are positive (68% 5 star rating) and the overall mark of the WIx Supporting System is 4.6.

Some of the feedbacks from customers: 

• “I have always found Wix support to be incredibly friendly and helpful. This has been consistent over the 10 years or so that I’ve been using Wix. There is no judgement about your level of knowledge, or lack of! Even if I ever thought of using another platform, Wix’s excellent back up would stop me immediately…”

• “I’m new to Wix, but I’ve used similar web builders and never received customer care like this! This was a great experience. I simply chatted with an expert, and they solved my issue quickly and easily…”

Tips & Tricks for contacting Wix Customer Support smoothly 

Verify the Operational Status of Wix’s Customer Services before contacting Wix

We understand the frustration of waiting for a call-back that never materializes or being stuck on hold, enduring unpleasantness. Therefore, checking the status of Wix’s customer services before contacting them is advisable, ensuring that all systems function correctly. 

Thankfully, confirming the status is a simple task. Just visit the Wix Services Status Page to receive the most up-to-date information regarding the availability of all Wix services. If the page indicates everything is functioning normally, you can proceed confidently, knowing that the services are operating smoothly.

Do little research before contacting Wix

Take Advantage of the Wix Technical Assistant

The Wix Technical Assistant is a straightforward webpage providing comprehensive information that simplifies complex technical terminology for easier comprehension. The Technical Assistant page presents a variety of collapsible sections containing self-service advice. 

These practical tips can assist you in resolving technical issues by suggesting alternative solutions you may not have considered. To explore the full list of helpful suggestions, refer to the accompanying screenshot.

Consider Engaging a Wix Partner

While Wix is renowned for its user-friendly approach to website creation, there may be better solutions for some. If you frequently reach out to Wix customer support and struggle with various aspects of website building, it could indicate that you would benefit from additional assistance.

Fortunately, Wix has anticipated this need as well. They have curated a team of skilled freelance web designers, SEO experts, content writers, and ecommerce specialists who can support you throughout your website-building journey. 

To explore this option, visit the Wix Marketplace for more information and click the “Get Started” button to initiate the process. This way, you can access the expertise and guidance you need to overcome any challenges you may encounter.

Bottom line

We have investigated the 5 possible channels to contact Wix for support, along with several tips for contacting Wix effectively. Depending on your issues, please be wise to choose an appropriate forms of communication. If you still have additional questions regarding this topic, take a look at the below FAQs to find the answers you need.

FAQs