Top 10 eCommerce CRM Systems That Integrate With Shopify

Key Takeaways

• Top 10 CRMs for Shopify include Sendinblue CRM, Nimble, SharpSpring, Pipeliner CRM, Engagebay, AgileCRM, Salesforce, Endear, Close CRM, and Hubspot CRM.in 
• Benefits of integrating CRM software on your Shopify system include Improved Customer Insights, Stronger Customer Relationships, Less Admin Work, and Increased Efficiency.

This article will delve into the top 10 CRM systems that seamlessly integrate with Shopify, offering many benefits to businesses of all sizes. 

10 Best eCommerce CRM Software That Integrates With Shopify

Sendinblue CRM

Sendinblue CRM lets you keep track of your customers and potential customers in an easy-to-use system that simplifies building relationships. This tool helps you see your sales process and keeps track of essential interactions so your whole team knows what’s happening.

Pricing

SendinBlue CRM (now called Brevo) offers various plans to match different business needs. 

• The Free “Discover Brevo” plan includes customizable email designs, SMS, and WhatsApp messaging. It allows up to 300 daily emails—ideal for new businesses.
• As your business grows, the “Starter” plan at $25/month accommodates more contacts. It lets you send up to 20,000 emails monthly, with simple reports and email assistance.
• The “Business” plan, priced at $65/month, suits marketers and online sellers with advanced features like automated marketing, detailed statistics, multi-user access, optimal send times, and phone support.
• For larger companies with unique requirements, the “BrevoPlus” plan provides enhanced security, integrations, account management, personalized onboarding, and dedicated support tailored to your needs.

Main features

SendinBlue offers essential features to help you succeed:

Communicate

• Email Marketing: Craft appealing email campaigns that drive results, even without design skills.
• SMS Marketing: Connect instantly with customers for timely messages or special offers.
• WhatsApp Campaigns: Reach your audience on the popular messaging app.
• Live Chat: Engage website visitors with live chat widgets to enhance their experience.
• Chatbot: Provide 24/7 support and efficiency with automated responses.

Engage

• Automation: Achieve impact through smart segmentation and scalable growth.
• Signup Forms: Create attractive forms to grow your email list across various channels.
• Facebook Ads: Broaden your social media reach to find new customers.
• Landing Pages: Capture leads and expand your reach using tailored landing pages.

Manage

• Meetings: Simplify meeting scheduling with booking pages and video calls.
• Deal Pipelines: Keep track of deals and meet sales targets effectively.
• Email API: Ensure reliable inbox delivery with a 99% success rate for triggered emails.

Who is it for?

SendinBlue CRM is ideal for businesses of various sizes, including startups, small businesses, and midsize companies. Whether you’re looking to attract leads, boost customer interactions, or improve overall engagement, SendinBlue CRM offers solutions that can benefit various industries and sectors.

Nimble

Nimble provides a user-friendly sales force automation and social CRM solution for small and medium-sized businesses. This tool helps by automatically gathering information about customers from contact lists, emails, and social media interactions.

It works across various popular platforms like LinkedIn, making it easier for businesses to manage customer relationships and interactions.

Pricing

Nimble CRM gives you a lot for a reasonable price. It might not have all the fancy things big names like Salesforce or Zendesk have, but it does the important stuff well. It helps you keep track of your talks with customers and works great with Google apps. The mobile app it has is one of the best out there.

Here’s what you need to know about the pricing:

• It’s $24.9 monthly for each person using it. This way, you save up to 17% compared to monthly paying.
• It’s $29.90 for each person if you’d rather pay each month, 

You get 25,000 places to keep your contacts; each person gets 2 GB of space. It also works well with Microsoft 365 and Google Workspace. And a cool thing called “Nimble Prospector” helps you find new contacts.

Main features

Nimble CRM offers simple and helpful features to make managing your customers easier:

• Everything You Need in a CRM: Nimble CRM has everything you need in a tool to take care of your customers and improve your work.
• Manage Customers and Leads: You can bring together all your contacts and the people who might be your customers in one place. Nimble helps you know more about them, like their details. You can also keep track of what you need to do and when.
• Works Where You Work: Nimble works right where you use it. You can add it to your web browser, Outlook, Gmail, and mobile phone.
• Marketing & Outreach: Nimble helps you send messages to groups of people. You can use ready-made emails and see if the emails you send are being read. You can also group your contacts based on things they have in common.
• Pipeline Management & Reporting: Nimble helps you see where your deals are. You can also get reports on your contracts and know how much money you might make. You can even manage your sales team.
• Mobile Apps: Nimble has apps for your iPhone and Android phone. It even works with Outlook on your mobile.

Who is it for?

Nimble CRM is suitable for small and midsize businesses across different industries. It’s designed to assist businesses in managing their sales force and customer relationships efficiently. 

SharpSpring

Constant Contact Lead Gen & CRM (formerly known as SharpSpring) is a helpful marketing and sales platform made for businesses. It’s designed to assist in building a pipeline of potential customers, taking care of leads, and successfully closing deals. Their tools are made to bring in the right leads, provide them with customized content, and enhance your business by increasing successful conversions.

Pricing

SharpSpring (now called Constant Contact) starts at USD 449 monthly. It helps you get the right people interested in your business, take care of them with unique content, and turn them into customers—all using one tool for marketing and sales.

You can find potential customers and give them scores to know who’s interested. You can also do marketing automatically, which means the tool helps with your marketing work. There’s also something called Customer Relationship Management (CRM) that helps you keep all your customer info together.

Main features

SharpSpring CRM has essential tools to help your business and make marketing and sales work together well.

• Contacts: You can add all the info you want about people. This helps you make lists and find the right people quickly.
• Accounts: You can group people based on something they have in common. This makes it easier to do particular marketing for them.
• Opportunities: This tool helps you take care of deals. You can easily see how things are going and move them around with simple clicks.
• Integrations: If you’re already using another tool to manage customers, no problem! You can connect it to the tools in SharpSpring to do more.

Who is it for?

Constant Contact Lead Gen & CRM is designed for small to medium-sized businesses that want to improve their sales and marketing efforts. It is ideal for businesses that want to streamline their sales and marketing processes and improve customers experience. 

Pipeliner CRM

Pipeliner CRM might not be as famous as the others on this list, but that doesn’t mean it’s not a strong choice. It works well with Shopify; you don’t have to do extra things to make them work together. You can use the Shopify connection right from your Shopify dashboard, which makes it easier to manage.

Pipeliner CRM is a program you can use on your computer (Windows and Mac compatible). It gives you many tools, from sales reports to managing possible customers. You can also track opportunities, take care of contacts, drive sales steps, do social selling, and more.

Pricing

Pipeliner CRM has different plans to pick from, depending on what your business needs:

• Starter: For $65 monthly for each user, you get essential sales tools if you pay once a year. It helps you track and work together. You need at least 3 users.
• Business: For $85 monthly for each user, you get everything in a CRM if you pay once a year. You can make it work just how you need it, and it has extra things that help you work better.
• Enterprise (MOST POPULAR): For $115 each month for each user, you get everything in a CRM and more if you pay once a year. You can see detailed reports, make it work just like you want, and get extra services.
• Unlimited: For $150 monthly for each user, you get advanced CRM things if you pay once a year. It has cool features that can help your business even more.

Main features

Pipeliner CRM comes with a bunch of tools to help you with different parts of your business:

• Sales Force Automation: This tool enables you to manage your sales work, from keeping track of contacts and accounts to handling opportunities and tasks. It also helps with things like managing sales territories and goals.
• Marketing Automation: If you’re trying to reach more people, this tool can help. It’s all about working leads and ensuring you’re talking to the right folks.
• Customer Support: This tool takes care of customers after they buy. You can keep track of their issues, have a place for them to get help online, and provide a base of knowledge to solve common problems.
• Mobile & Social: This tool is for you if you’re away from your computer. It helps you use Pipeliner on your phone.
• Reporting & Analytics: This tool lets you understand how things are going. You can create reports, see dashboards with necessary info, and even predict how things might go.

Who is it for?

EngageBay is a software that helps small to midsize businesses get more customers.

Engagebay

EngageBay is a top choice for businesses all around the world. It’s a complete package that helps with marketing, sales, and customer support. Lots of companies, more than 29,500 of them, use it to get better.

Pricing

Engagebay CRM’s pricing might look confusing, but let’s simplify it. They have different plans with different things, and you can pay every month, once a year, or biennial.

We’ll talk about the yearly prices (it saves you 8% compared to monthly paying) for Engagebay’s all-in-one solution.

• First, there’s a Free plan. You can keep 250 contacts and send 1000 branded emails. If you upgrade to the Basic Plan for $13.79 each month for each person, you can have 500 contacts and send 3000 branded emails.
• The Growth Plan costs $45.99 for each person every month. This plan gives you more contacts and emails. It also has tools for automatic marketing.
• Lastly, the Pro Plan costs $91.99 for each person every month. With this plan, you can have unlimited contacts and get extraordinary things like tracking goals, web analytics, and phone support.

If you have a small business, the cheaper plans should be good for you. The Pro Plan has what you need if you have a giant company. So, Engagebay has plans for everyone.

Main features

With EngageBay, businesses can do a lot. They can get more people interested in their website, care for them, and turn them into happy customers. This can help a business grow by 5 times or even more.

EngageBay has many valuable things, such as:

• A simple but robust tool that covers everything you need.
• An easy-to-use system that does marketing tasks automatically.
• Sending emails to many people.
• Having a chat system on your website for free.
• A strong system for managing customer issues.
• Sending a series of emails, one after the other.
• Creating pages for your website.
• Forms on your website to collect information from visitors.
• Seeing everything about a customer, from marketing to support.
• Having a system to schedule appointments.
• Managing all the contacts in one place.

Who is it for?

EngageBay is a cloud-based CRM and email marketing solution crafted to support businesses across diverse industries in boosting their profits.

AgileCRM

Agile CRM is a CRM that helps businesses manage their interactions and relationships with customers. Agile CRM is designed to make it easier for companies to work with customers. It helps with talking to customers, marketing, selling, and helping them. The software has many tools to help businesses connect better with customers and do their work better.

Pricing

Agile CRM has 4 plans that can suit any size of business:

• Free Plan: The Free plan from Agile CRM doesn’t cost anything each month. It’s for up to 10 people to use. You can have 1000 contacts and companies in it. This plan gives you many tools like keeping track of contacts, making deals, setting up appointments, sending emails, and more. It also has tools to help you with your website and customer service.
• Starter Plan: If you’re a startup business, the Starter plan costs $8.99 every month. It’s suitable for people who are just starting. This plan lets you have up to 10,000 contacts and companies. It has similar things to the Free plan, but you can keep more contacts. It also adds a few extras, like watching social media.
• Regular Plan: The Regular plan is $29.99 monthly for growing businesses. It’s for companies that are getting bigger. This plan lets you have up to 50,000 contacts and companies. It includes everything from the Starter plan, and on top of that, you get more contacts. There are also tools for mobile marketing and phone things.
• Enterprise Plan: The Enterprise plan is for larger businesses and costs $47.99 monthly. This plan lets you have as many contacts and companies as possible. It includes everything from the Regular plan and adds even more phone things like recording calls and sending automatic voicemails. Also, you can control who sees what in the software.

You can choose the plan that fits your business needs the best. The more you pay, the more features you get!

Main features

Agile CRM offers a variety of features to simplify customer relationship management and sales. With the “360° Contact View,” you can access comprehensive contact details and interactions. The “Timeline” shows interactions chronologically. “Deals” help track sales progress, while “Documents” can be attached to various items. Integrated “Telephony” supports communication.

Moreover, users can use the automated “Lead Scoring” and “Calendar” synchronization to enhance their Shopify’s operation efficiency. You can manage “Events” and projects within Agile CRM. Advanced “Reporting” aids analysis. “Appointment Scheduling” streamlines calendar management. 

Additionally, Agile CRM introduces “Gamification” to encourage team collaboration and competition. These features collectively enhance customer relations and sales processes.

Who is it for?

Agile CRM is a customer relationship management (CRM) solution that operates in the cloud, catering to the needs of small and medium-sized businesses.

Salesforce

Salesforce is an all-in-one platform that combines your Sales, Service, Commerce, and Marketing teams. It helps your Sales teams with Lead Management, Forecasts, and creating quotes for deals. The Sales Cloud by Salesforce offers a Customer Management Solution that suits your company’s growth stages.

Pricing

Salesforce Sales Cloud offers a range of pricing editions to suit various needs and budgets. The editions include:

• Starter ($25.00 per user per month): This edition provides out-of-the-box CRM functionality for up to 10 users. It has lead and opportunity management, customizable sales processes, mobile app access, and collaboration tools.
• Professional ($80.00 per user per month): Designed for teams of any size, this edition offers comprehensive CRM capabilities. It includes account and contact management, opportunity and lead tracking, customizable reports, mobile access, and features like Outlook integration and collaborative forecasts.
• Enterprise ($165.00 per user per month): This edition offers deep customization options and additional features. Along with Professional features, it includes workflow automation, enterprise territory management, custom app development, integration capabilities, and more.
• Unlimited ($330.00 per user per month): The Unlimited edition provides extensive CRM power and support. It includes all Enterprise features, unlimited customizations, custom apps, additional data storage, and 24/7 toll-free support.

Main features

Salesforce CRM offers powerful features that enhance sales and customer management. Tracking interactions and social media engagement helps you understand clients’ preferences. The platform gives real-time insights into your sales pipeline and aids in gauging sales opportunities. It streamlines lead nurturing, automates tasks, and provides robust workflow management.

Salesforce CRM also improves team coordination by consolidating data and preventing conflicts among sales representatives through territory management tools. It accelerates lead conversion through click tracking, automated campaigns, and efficient contact management. 

The platform benefits field personnel by offering cloud-based accessibility. Its flexibility allows seamless integration with third-party applications, consolidating data for easier monitoring.

Who is it for?

Salesforce CRM is software designed for businesses of all sizes that want to improve their sales and marketing efforts.

Endear

Endear CRM is a helpful tool for businesses selling products online or in stores. It’s like a special computer program that helps these businesses connect with their customers in a friendly and personal way.

Endear partners with more than 800 stores, both online and in real-world shops all around the world. Their goal is to make managing employees and customers easier. They provide a cloud-based solution that helps businesses manage customers who shop in different ways, like online and in stores.

Pricing

Endear CRM has three plans to suit different retail needs:

• PROFESSIONAL: This plan starts at $300/month per store. It automates, personalizes, and tracks customer outreach for midsize or enterprise retail businesses. Besides, it offers a Consumer CRM Platform, Automated Campaigns, and more.
• GROWTH: From $160/month per store, this plan focuses on one-to-one customer outreach and team performance tracking. It includes a Consumer CRM Platform, Omnichannel Sales Tracking, and more.
• STARTER: At $60/month per store, this plan is for small Shopify-powered businesses seeking a CRM and messaging platform. It features a Consumer CRM Platform, Omnichannel Sales Tracking, and more.

Main features

Endear CRM is designed to empower retail businesses with valuable features. It is a comprehensive Customer Relationship Management solution, enabling effective customer interaction management. The platform offers real-time Analytics and reporting for insightful decision-making and a mobile app for on-the-go communication within retail teams. With a unified Inbox, businesses can streamline messaging across platforms, enhancing customer engagement.

Automated Retail Marketing simplifies marketing efforts with pre-built templates. At the same time, Personalized Customer Journeys enhance the shopping experience using customer data. Customer Targeting ensures targeted outreach, and strategies for Customer Retention boost customer lifetime value. The CRM also caters to wholesale operations, providing tailored solutions.

Who is it for?

Endear CRM is an excellent fit for midsize retail businesses. It works well for stores that are medium-sized or even larger. If you’re running a retail business and want a strong and simple CRM to start using, Endear is a good choice.

Close CRM

Close is a special CRM for sales that helps small and medium-sized businesses (SMBs) make more money from the people who might become customers. We’re here for the company’s future, where smart and flexible teams work from different places.

Close is the right choice if your team uses technology and needs to grow without spending too much on big software. With Close, you can email, call, and text the people you want to turn into customers without needing extra things.

Pricing

Close CRM offers three different plans, ranging from $49 to $699. They also let you try Close 14 days for free before deciding. Let’s take a closer look at each plan:

• Startup Plan: The Startup plan costs $49 per month and is designed for one user. This plan includes valuable features such as making calls, sending text messages (SMS), managing emails, scheduling appointments, and more. It’s a good choice for those who need essential CRM functions and want to keep things simple.
• Professional Plan: The Professional plan is priced at $299 per month and is intended for three users. It offers more advanced features, including email functions, calling automation, and more. With this plan, you can handle bigger outreach efforts and better manage customer interactions.
• Enterprise Plan: The Enterprise plan is available for $699 monthly and supports up to five users. It’s a comprehensive CRM solution with features like Custom Objects, Sequences, Call Coaching, and a Predictive Dialer. This plan suits larger businesses that require advanced tools to manage their sales activities and customer relationships.

Main features

Close CRM comes with some beneficial features to make your sales work better:

• Communication: Close makes staying in touch with your leads easy. You can send emails, make calls, and texts from the same place. Your email and calendar can also be synced, keeping everything organized.
• Automation: Let Close take care of some tasks for you. You can set up sequences to send emails, make calls, and send texts automatically. Smart Views helps you focus on the essential leads, and there are tools to make calling quicker.
• Reporting: With Close, you can see your sales progress. There are ready-made reports to check your sales pipeline, and you can adjust things to fit your needs. Leaderboards show how well your team is doing, too.
• Integrations: Close works nicely with other tools you might use. It connects with over 100 apps, and Integration Link lets you move between tools quickly.

Who is it for?

Close CRM is designed for businesses that want to do a few essential things. If you need to keep in touch with potential customers, finish sales deals, or take care of a team selling, this CRM software is a good match for your business.

Close CRM could benefit you if you have a small new business or are in charge of marketing for a not-too-big company. It’s like a helpful tool that can make your work easier.

HubSpot CRM

HubSpot CRM is a software that helps businesses manage their customer relationships. It is designed for all sizes of businesses that want to improve their sales and marketing efforts.

Pricing

HubSpot CRM offers various pricing tiers to cater to different business requirements:

• Free Plan: HubSpot provides a free CRM for small businesses and startups. This plan includes basic contact management features, email tracking, and integration with popular email providers. It’s an excellent option for those who want to organize their customer data without any upfront costs.
• Starter Plan: The Starter plan, priced at a reasonable rate, is designed for growing businesses. It includes all the free plan features and additional tools like email marketing and ad management. This plan is ideal for companies aiming to reach a wider audience and engage with leads more effectively.
• Professional Plan: The Professional plan offers advanced features such as marketing automation, custom reporting, and A/B testing of emails. It’s suitable for businesses that want to take their marketing efforts to the next level and need more comprehensive tools to manage their campaigns and interactions.
• Enterprise Plan: The Enterprise plan is the top-tier option for larger businesses. It includes all the previous plans’ features, more advanced reporting, predictive lead scoring, and custom event automation. This plan is tailored for businesses with complex needs and high-volume interactions.

Main features

HubSpot CRM offers a suite of essential features designed to enhance customer relationship management. One of its core functions is Contact and Interaction Management. This feature simplifies the storage of customer information. It lets you track their interaction history, ensuring a comprehensive overview of your customer relationships.

In addition, HubSpot CRM provides an efficient Sales Workflow management tool. This encompasses email tracking that notifies you when your emails are opened and tools to manage deals, tasks, and your sales pipeline effectively. This functionality streamlines your sales processes and keeps you well-informed about the progress of your deals.

HubSpot CRM also offers insightful Reporting capabilities. You can access detailed reports on your sales activities and performance, enabling you to make informed decisions and adjust your strategies. Furthermore, the CRM provides Seamless Communication tools, such as email templates and scheduling features, to enhance communication efficiency with clients and prospects.

Who is it for?

HubSpot CRM is particularly beneficial for small and medium-sized enterprises, offering a user-friendly interface and cost-effective plans. Whether you’re a startup or aiming to grow, HubSpot CRM provides essential tools for managing customer interactions, tracking sales, and nurturing leads effectively.

Main Benefits of CRM System for Ecommerce

Using a CRM system for your online store offers many advantages. Here are some key benefits:

Improved Customer Insights

A CRM system is like a treasure chest of information about customers’ shopping habits. You can offer products that match their interests by understanding what they like to buy. This can boost your sales and increase the average amount customers spend.

Stronger Customer Relationships

When your customers feel you understand their preferences, they’re likelier to stick around. This creates a special connection and can turn regular customers into loyal fans.

Better Team Collaboration

Everyone in your company, whether a developer or the boss, can be a part of marketing. Sharing the CRM’s info with your team helps them understand customers better and improves teamwork.

Increased Efficiency

Letting your whole team access the CRM means less time wasted. If someone orders over the phone instead of online, or if there are returns, your team can stay on top of things.

Smarter Insights

With a CRM, you have many helpful info at your fingertips. You can personalize your dashboard to see customer details and sales reports and spot new opportunities like emailing customers who last shopped a while ago.

Less Admin Work

A good CRM system can do reporting, email marketing, and even legal work. This lets your team focus on sales, finding new chances, and understanding customers’ needs.

Saves Money, in the Long Run,

Getting a CRM might cost a bit at the start. But over time, the benefits far outweigh the cost. You’ll understand your customers better, know which products do well, and discover new ones. This means your business will make more money in the end.

Which is the Best CRM Software for Shopify?

When setting up quickly, SendinBlue (Brevo) is a good choice. Its own Shopify app adds tools to your Shopify dashboard, so you don’t need to use any code. However, it can be expensive. If you’re starting, Pipeliner or AgileCRM might be better.

All these CRMs can connect with Shopify and have good features. But among them, Salesforce stands out. It’s solid and affordable for what it offers. It’s great for staying in touch with customers and organizing interactions. Plus, you can use more of its features as your business grows. So, if you’re serious about e-commerce, we recommend using Salesforce as your CRM software.

Bottom line

In summary, integrating a CRM system, particularly for Shopify stores will benefit you. We introduced to you 10 CRMs for Shopify, which are the best in the market. We hope you find the one that suits your business.