How to Cancel Your Spocket Subscription: Step-by-step Guide
By Sam Nguyen
If you’re looking to cancel your Spocket subscription, you’ve come to the right place.
In this post, I’ll walk you through the steps to easily manage and cancel your Spocket account, ensuring a smooth and stress-free process. Whether you’re switching to another platform or simply taking a break, this guide will help you navigate the cancellation process effortlessly. Let’s get started!
Things To Consider Before Canceling
Before canceling your Spocket subscription, it’s important to consider several key factors to ensure it’s the right decision for your business.
Evaluate Your Current Needs
Consider whether the platform’s features are still beneficial to your operations. Spocket offers a wide range of products and suppliers, and losing access to these could impact your inventory and fulfillment processes.
Explore Downgrading Options
Before canceling outright, explore the possibility of downgrading your Spocket plan. A lower-tier subscription might still meet your needs while reducing costs. This option allows you to maintain access to Spocket’s network without fully committing to the higher expenses.
Back-up Your Data
Before canceling your Spocket subscription, make sure to back up all your crucial data. This includes product listings, customer information, order history, etc. You can typically export data from Spocket’s dashboard or contact their support team for assistance.
Assess Alternative Solutions
Look into alternative dropshipping platforms that might better suit your current needs. Research and compare features, pricing, and supplier networks. Ensuring you have a reliable alternative lined up can make the transition smoother and prevent disruptions to your business.
Plan the Transition
If you decide to cancel, plan the transition carefully. Inform your team and update your processes to ensure a smooth shift to a new platform. Proper planning can help avoid disruptions and keep your business running efficiently during the changeover.
Step-by-Step Guide to Cancel Spocket Subscription
To help you cancel your Spocket subscription smoothly, here’s a step-by-step guide outlining two effective methods.
1. Canceling On the Spocket App
To smoothly cancel your Spocket app, follow these simple steps within the app:
- Step 1: Sign in to the Spocket App
- Step 2: Click on “Settings” in the left-hand toolbar.
- Step 3: From the tabs, select “Membership.”
- Step 4: Click the “Cancel” link and enter your password.
- Step 5: Spocket will ask if you want to Pause your plan instead. If you want to Pause, I’ll show you a step-by-step guide below. If you have already made up your mind about canceling, click “No I want to cancel the plan”.
- Step 6: You’ll see your plan’s end date under the “Plan Valid Until” section. You can continue using Spocket until this date.
2. Canceling via the Support Team
If you’re having trouble canceling your Spocket subscription on the website, there’s another easy way to do it. Just reach out to their 24/7 customer support team through email or live chat.
You can send an email to support@spocket.co and let them know you want to cancel. Or, you can hop on their live chat and ask for help there.
Once the support team receives your request, they’ll cancel your subscription right away.
What Happens To Your Data After Cancellation
After your Spocket subscription ends, you will lose access to all your settings and products. This means that any configurations, saved preferences, and product listings associated with your account will no longer be available, and you won’t won’t be able to retrieve them again in the future.
It’s important to back up or export any essential information before your subscription expires to avoid losing valuable data permanently.
Does Spocket Offer A Plan Subscription Refund?
No. Spocket does not offer refunds or prorate any unused portions of a subscription. Instead, it allows you to cancel your subscription plan at any time. This means if you cancel before your next billing cycle, you’ll still have access to Spocket until the end of your current subscription period, but you won’t be charged again when it renews.
Just keep in mind that once your subscription ends, you’ll lose access to your products and settings in Spocket.
Alternative Options to Canceling Your Spocket Subscription
If you’re considering canceling your Spocket subscription, you might want to explore some alternative options that can help you manage your costs or adjust your usage without fully canceling.
Pausing Your Plan
If you need a break from Spocket but aren’t ready to cancel, you can pause your subscription. This option temporarily suspends your membership for a month while retaining your account data and settings.
If you choose to pause your store, you get to keep all the data and progress you’ve made. This is different from canceling, where you lose all your settings and the products you’ve added.
Pausing is a great option if you just need a short break. It’s perfect for those times when sales are slow or when you need to focus on other aspects of your business. This way, you can come back to your store later, pick up where you left off, and hit the ground running.
To pause your subscription:
- Step 1: Go to the “Settings” section in the Spocket dashboard.
- Step 2: Find and click the “Pause Membership” option, then click “Pause”.
- Step 3: You’ll see your plan’s status is Paused and the unpaused date. The charge for the Spocket plan will kick in either when the pause period is over or if you decide to unpause your account before the pause period ends.
- Step 4: To unpause the plan, simply visit the “Membership” tab in “Settings” and click “Unpause”.
Transfer Your Subscription
If you know another entrepreneur who could benefit from Spocket, consider transferring your subscription to them. To transfer your subscription:
- Cancel Existing Plan: Go to Settings > Billing > Downgrade to cancel your current plan.
- Submit a Transfer Request: Send an email to support@spocket.co requesting the transfer of credit to your new store. Include the following details:
- Email used for the old and new store (e.g. myemail@gmail.com)
- Store URL of the old and new store (e.g. mystore.myshopify.com)
Ensure your credit card billing information is saved in your new Spocket account.
This way, you can avoid canceling and losing your investment while helping out another business owner.
Switch To Cheaper Plans
If the subscription cost is a concern, you can switch to a more affordable plan. Spocket offers 4 subscription plans ranging from $39.99 to $299 per month, so downgrading to a cheaper plan can help you manage expenses while still using Spocket’s core features. This way, you can continue benefiting from the platform at a lower cost.
Reconsidering Your Decision
Before you make a final decision, consider what you’ll be missing out on.
Its vast marketplace connects you with thousands of high-quality products from reliable suppliers, simplifying the sourcing process for your dropshipping business.
Countless entrepreneurs, like you, have found success with Spocket. Perhaps you’ve encountered a specific challenge, and Spocket’s 24/7 dedicated customer support team is ready to assist you in finding the right solution.
If your concern is financial, perhaps downgrading to a more affordable plan could be a better option than outright cancellation. You’ll still have access to essential features while managing your expenses.
Remember, Spocket is more than just a platform; it’s a partner in your entrepreneurial journey. So, give it a chance to help you overcome any obstacles and unlock your business’s full potential.
Final Thought
Canceling your Spocket subscription is a simple process whether you choose to do it via the app, website, or email. Before making your final decision, consider alternative options like pausing your plan, transferring your subscription, or switching to a cheaper plan. If you face any issues, don’t hesitate to contact Spocket’s support team for assistance.
FAQs
Canceling your Spocket subscription typically takes just a few minutes once you follow the necessary steps through the app, website, or email.
You can verify that your Spocket subscription has been successfully canceled by checking the "Plan Valid Until" section in your account settings, which will show the end date of your current plan. Additionally, you should receive a confirmation email from Spocket confirming the cancellation.
You can only reactivate your Spocket subscription later if you Pause your plan. If you cancel your Spocket subscription, you won't be able to reactivate it again, and you’ll lose all your data and settings.
Canceling your Spocket free trial is easy and won't cost you a thing. You'll lose access to Spocket right away, but you won't be charged as long as you do it within the 14-day trial period.
Canceling a paid Spocket subscription takes a few more steps, but it's still simple. You can cancel anytime, and you'll keep access to your data until the end of your billing cycle. After that, your data will be deleted, so be sure to back it up if you need it. If you're unsure, consider downgrading to the cheaper plan instead of canceling to avoid future charges and retain your data.
