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Jimdo Review | Is It The Ideal Website Builder For You?

November 30, 2023
Written and researched by experts at AvadaLearn more about our methodology

By Sam Nguyen

CEO Avada Commerce

Key Takeaways

  • Jimdo’s AI-based platform offers an easy entry point, ideal for budget-conscious individuals aiming for basic websites.
  • Jimdo allows users to enjoy seamless performance across various devices, enhancing user experience and accessibility.
  • While Jimdo suits portfolios and small online stores, explore alternatives for more advanced features and customization options.

This article delves into the world of Jimdo, evaluating its features, pricing plans, customer support, advantages, and limitations. Whether you’re a beginner or an experienced website-building user, discover if Jimdo aligns with your website-building needs.

Jimdo Review: Pros & Cons

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Pros:

  • Easy to use: Jimdo is like a friend who helps you create a website from scratch, even if you’re not an IT expert. The website-building process on Jimdo is precise, consistent, and effective.
  • Good Value for Money: While it might not have all the fancy features, Jimdo’s pricing plans are very affordable. Users can get a lot for what they pay.
  • Mobile-Friendly: Your website will look good on phones and tablets because Jimdo ensures it’s set up nicely for all small screens.

Cons:

  • Not Very Flexible: Jimdo isn’t great if you want fancy stuff on your site. It can’t do blogs or other unique things, and you can’t change everything how you want.
  • Not an SEO Star: If you want people to find your website on Google quickly, Jimdo might not be the best choice to provide good SEO features. It’s not as good at helping your site show up in search results.
  • Slow Support Response: If you’re using the free plan or a low-budget plan of  Jimdo, you might have to wait a bit if you need help. They do not respond quickly if you’re not on a special plan.

In a nutshell, Jimdo is excellent if you’re just starting and need help building a website without spending too much. It’s not the best if you want many advanced features (like professional marketing and SEO features), or if you need a quick response for customer support. Just remember, there’s always a trade-off between simplicity and advanced features!

Jimdo Review:  Ease Of Use

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Creating a website used to take a lot of time, but now, thanks to AI website builders like Jimdo, it’s super easy and quick. With Jimdo, you can choose your site’s appearance simply by answering several questions. Then, with just a few clicks, your website is ready to launch! If you want to add more stuff, like words or pictures, click “add block” and pick what you need.

Most users of Jimdo remark that it is simple to use and customizable, especially when first starting. But if they wanted to implement sophisticated things or a lot of marketing, some folks found it challenging since Jimdo does not support advanced features.

In addition, Jimdo now has its own Smart Apps, which let you put things from popular sites like Pinterest or Twitter on your site. This lets you make your site more personal.

In short, Jimdo makes it easy to start a website, especially if you’re not a tech expert. It’s like having a helper who does much of the hard work for you, but if you want to get super creative, you might need to explore more.

Jimdo Review: Pricing Plans

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Jimdo is offering 4 plans for website building, including:

1. Free Plan (Play Plan): They have a free plan called “Play.” It’s an excellent way to start if you want to test things out. But it has ads from Jimdo on your site, and the website address isn’t so nice. It’s okay if you’re just trying things, but if you want a more professional site, you might want to go for a paid plan.

2. Start Plan ($9 per month): When using this plan, you get a bunch of good stuff, including a free domain name (your website address), no ads on your site, and you can have up to 10 different pages. You also get access to lots of pictures for your site and some help if needed, even though it might take 1-2 days to get a response.

3. Grow Plan ($15 per month): This particular plan costs $14 monthly for usage. It’s a bit more robust than the Start Plan. You get everything from the Start plan plus some extra things. You have more space for storing things (50GB), you can have up to 50 pages on your site, and you get faster help within about 4 hours.

4. Unlimited Plan ($39/ month): Jimdo’s Unlimited pricing plan offers a comprehensive package designed to meet the needs of businesses and individuals looking for more advanced features and capabilities for their website. This plan allows users to enjoy various benefits tailored to enhance their online presence. 

For online store building, Jimdo has 3 plans to offer:

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1. Basic Plan ($15 per month): 

  • All basic tools for a small online store
  • Manage and export orders

2. Business Plan ($18 per month)

  • Product variants
  • Social marketing
  • Social selling

3. VIP Plan ($39 per month): 

  • Unlimited storage
  • Professional design review

What to Remember: Jimdo’s plans are a better deal than other website builders. But even though Jimdo’s plans are cheaper, sometimes their help isn’t as quick. Other builders like Wix and Squarespace offer help all the time.

Remember, it’s good to use the free plan first to get used to Jimdo’s services. Once you intend the extend your business, consider upgrading to a paid plan. That way, you get more features and better support.

Jimdo Review: Design & Templates

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Jimdo used to have a lot of pre-made templates, but now they have 19 nice ones only. This change happened because they now use innovative technology to build websites, which allows users to adjust the design based on what they want.

Moreover, the advanced design features of Jimdo allow automatic layout changes to help the site fit on multiple devices. This is important because more people use their smart devices like tablets, and smartphones, and the consistent layouts can maintain customers’ experience at best. 

However, Jimdo limits the customization among the website design, so users do not have much choices on adding complex designs to their sites.. If you just want a website that looks good and does the job, Jimdo is excellent. But if you want more freedom to make your site look unique and different, you might want to check out something like Squarespace, which lets you be more creative.

Jimdo Review: Features & Tools

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Website Construction and Design Flexibility:

The interface provided by Jimdo empowers users to incorporate an array of content elements into their web pages gradually. Noteworthy is the platform’s provision of multimedia components such as slideshows, banners, and versatile column layouts, affording users creative autonomy in shaping the design trajectory of their digital presence.

Augmented Functionality Through Premium Subscription:

Jimdo’s premium subscription tier, the Grow plan, augments the user experience by offering a comprehensive suite of advanced features. This subscription level encompasses a personalized domain name, robust search engine optimization tools, adequate social media marketing outreach provisions, and an expedited support mechanism, with assistance extended within a four-hour window in response to user queries.

Supplementary Functionalities and Plugin Integration:

In instances where specific features desired by users are not inherently included within Jimdo’s toolkit, the platform accommodates these needs by offering compatibility with external tools. A notable collaboration exists between Jimdo and POWr Plugins, enabling users to enhance their websites with supplementary functionalities tailored to individual requirements.

In conclusion, Jimdo’s free website builder boasts a commendable blend of user-friendliness and functional depth, empowering users to curate their online presence precisely. 

On the other hand, the option to transition to premium subscription plans, such as the Grow plan, opens avenues for enhanced customization and access to advanced marketing tools. Furthermore, the platform’s integration with external plugins underscores its commitment to versatility and flexibility in catering to diverse user preferences.

Jimdo Review: Customer Support

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Jimdo provides a range of support options to assist users, although it lacks certain traditional avenues like phone, email, live chat support, or a site restoration feature.

Social media support

Instead, Jimdo offers support through social media, a comprehensive knowledge base, and frequently asked questions (FAQ) sections. While some channels might be missing, the available methods offer clear, concise, and straightforward answers to user queries. Notably, the knowledge base is precious as it employs a combination of text, images, and videos to address various issues effectively.

Help center & FAQs

The Help Center, conveniently located in the upper right-hand corner of the editor interface, promptly offers solutions to common questions. This feature proves to be a significant time-saver, obviating the need for users to craft extensive explanations of their issues.

Upon selecting the Help Center, users are immediately presented with a list of pre-formulated questions, providing a quick way to find solutions. Of significance are the highly informative articles that are accessible upon clicking any of the FAQs. 

These articles offer step-by-step guidance on resolving specific problems, elucidated in an easily understandable manner. Furthermore, the articles proficiently highlight the locations of elements referenced in the solutions. This support structure caters well to users seeking swift resolutions to their website concerns, aiming to circumvent prolonged waiting times for expert assistance.

Contact form

The contact form offers an alternative means of seeking help. Users can submit queries along with attachments, and Jimdo commits to providing expert responses within a four-hour window (with the option of a one-hour response time if upgrading to premium plans). 

It’s noteworthy that Jimdo’s emphasis on prioritizing its enhanced help and support center for paying customers, particularly with premium plans, may present a challenge for users on the free plan seeking similar assistance.

In summation, Jimdo’s customer support paradigm integrates several practical avenues for users to seek assistance. Incorporating easily understandable articles for common queries offers a convenient and rapid problem-solving mechanism, while the contact form serves as a more personalized route for addressing complex issues.

Jimdo Review: Reviews From Users

The sentiments among users regarding Jimdo were notably diverse. While most Jimdo users appreciated the platform’s efficacy through its virtual assistant, opinions were divided on the extent of its personalization capabilities.

To gain a comprehensive understanding of user experiences with the website builder and its role in enhancing their online presence, we solicited feedback from a range of Jimdo users. Here is a sample review that we have collected from a loyal customer of Jimdo.

User Review: Tony Martins

Tony Martins, the visionary behind the media platform ProfitableVenture.com, is an expert in entrepreneurship and investment.

According to Tony, Jimdo offers a diverse array of themes that facilitate the creation of professionally designed websites. The convenience of having pre-selected templates is evident, requiring users to focus solely on modifying the style to align with their needs. Nonetheless, Tony highlights that the platform’s page editor exhibits limitations regarding layout flexibility and personalization options. He expressed a desire for enhanced versatility in these aspects. Despite these constraints, Tony affirms that Jimdo remains a commendable platform.

Tony’s insightful review underscores the strengths and areas for improvement within Jimdo’s framework.

Jimdo Review: Who Should Use This Website Builder?

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Jimdo is particularly well-suited for individuals or businesses with an established online presence seeking a simple, cost-effective solution to maintain digital visibility. It caters effectively to endeavors such as portfolios, small-scale online stores, or uncomplicated hobbyist websites.

Moreover, Jimdo is particularly well-suited for individuals or entities with specific budget constraints or those in need of a website tailored to a particular purpose, such as:

  • Brick-and-mortar business owners in need of a simple landing page
  • Presentation site for special events like weddings
  • Small-scale online stores
  • While the range of features and customization might be restricted, Jimdo ensures the delivery of an aesthetically appealing and user-friendly website.

For more details, Jimdo is appropriate for users in different scenarios, such as:

Jimdo for personal blogging 

Unfortunately, Jimdo lacks blogging capabilities through its ADI software. While it’s possible to set up a personal blog through post-editing, this might require additional effort. For blogging, platforms like Squarespace are more specialized, offering better aesthetics, ease of setup, and integration with social media channels for marketing and analytics.

Jimdo for small businesses

Jimdo is an excellent choice for small businesses seeking to quickly establish online presence. It enables the creation of a professional-looking site within hours, facilitating brand promotion. Jimdo caters to analytics and email marketing tasks with various features and third-party apps available.

Jimdo for ecommerce

Jimdo offers comprehensive ecommerce features for starting an online store. It provides tools for product galleries, supports worldwide payment methods like PayPal and Visa, and doesn’t charge any commission fees on sales. However, it’s more suitable for showcasing products rather than heavy retail operations, making it ideal for cafes and similar establishments.

Jimdo for personal portfolio

Jimdo is well-suited for showcasing images and creating visually appealing galleries. However, its template variety might be limited for creative people. Professionals like photographers, graphic designers, and stylists might find platforms like Squarespace more tailored to their needs due to specialized templates.

Jimdo FAQs

Indeed, even though Jimdo comes with an affordable price tag, its reliability remains unquestionable, alleviating concerns of potential pitfalls. Jimdo distinguishes itself as a straightforward platform, excelling in constructing uncomplicated websites with minimal hassle. For websites projected to receive substantial traffic, we suggest considering a more robust option, albeit at a higher cost, such as Wix. Rest assured, within its cost-effective range, Jimdo consistently performs its functions reliably.
Despite having many similarities, Weebly beats out Jimdo since it offers a broader variety of functions and is, therefore, more cost-effective. However, it is merely suggestions. The most excellent builder for you will be the one with whom you get along the best, thus we always advise you to look about and give as many as you can a go before choosing one.
Jimdo has a free plan: the Play plan. However, you still need to put up with a Jimdo advertisement and a “.jimdofree.com” domain. We don’t think this is an excellent way to display your work because it looks unprofessional. But it’s the ideal choice for trying out the platform.
Yes, the Play plan on Jimdo is entirely free. However, you’ll have to put up with Jimdo advertisements and a “.jimdofree.com” domain.

Bottom line

In summary, for those seeking simplicity on a budget, Jimdo is a dependable choice. Jimdo is a reliable entry point into the online world, offering a straightforward and cost-effective path to establishing a web presence.


Sam Nguyen is the CEO and founder of Avada Commerce, an e-commerce solution provider headquartered in Singapore. He is an expert on the Shopify e-commerce platform for online stores and retail point-of-sale systems. Sam loves talking about e-commerce and he aims to help over a million online businesses grow and thrive.