Top 22 Shopify Live Chat Apps

In this article, we will unveil the top 22 Shopify live chat apps, empowering you to provide exceptional real-time customer support and engagement on your e-commerce platform.

22 Best Livechat Apps For Shopify Stores

Vitals: Reviews, Upsells & 40+ 

Overview

Vitals: Reviews, Upsells &40+ is an all-in-one conversion marketing app that offers 40+ tools to boost sales on your online store. It seamlessly integrates with your store and offers features like product reviews, upsells, bundles, pop-ups, email & push marketing, and more.

Pricing 

• From $29.99/month. 
• 7-day free trial.

Highlight features 

• Product reviews.
• Upsell builder with unlimited Bundles, Volume Discounts, BOGO offers, Gifts, and Goals.
• Record and replay visitor actions, such as clicks, scrolls, and typing, gaining valuable insights into user behavior.
• Wishlist integration.
• Sticky Add To Cart buttons.
• Trust Badges.
• Size Chart tools.

Developer: Vitals

Ratings: 5.0/5.0

Pros and cons

Pros	Cons
Rich features  Seamless integration. User-friendly interface. Support data-driven analytics.	The app’s price is slightly high for startups or small businesses.

Formilla Live Chat + Chatbot 

Overview

Formilla Live Chat + Chatbot offers a dynamic solution with real-time visitor monitoring and chatbots, effectively enhancing sales and customer support for your business. By incorporating a “Chat with us” button on your website, you can provide customers with immediate assistance, a preference over traditional phone and email support. 

Pricing

• Free plan available. Paid plans start at $17.49/month
• 15-day free trial.

Highlight features

• Observe visitors on your site in real time and initiate chat requests directly from the app.
• Utilize chatbots to qualify leads around the clock and automate product marketing efforts.
• Mobile app accessibility.
• Marketing popups.

Developer: Formilla.com.

Rating: 5.0/5.0

Pros and cons

Pros	Cons
Easy to set up and use Excellent customer support Includes newsletter (email) messaging  In-app pop-up messages Integration with Google Analytics and other helper bots	May not support all languages The free plan may have limitations in terms of features and usage

Ako Chatbot 

Overview 

Ako Chatbot simplifies customer interactions by leveraging Facebook Messenger to provide instant assistance and access to Frequently Asked Questions (FAQs). This intuitive chatbot guides your potential customers, offering quick answers to common queries related to payment, shipping, returns, order status, and more.

Pricing

• Free plan available. Paid plan is priced at $12/month.
• 30-day free trial.

Highlight features

• Provide exclusive product promotions through carousel-style messages.
• Easily configure your Facebook Messenger chatbot in just a few clicks.
• Decrease the time devoted to customer support.

Developer: Akohub

Rating

• Rating: 5.0/5.0
• Reviews: 4.

Pros and cons

Pros	Cons
Set up an exclusive discount A streamlined and all-in-one app Great customer service	Some users may find integrating the app into their Shopify store a bit challenging

Embedded Chat 

Overview 

Embedded Chat transforms your website into a social hub, offering group chat rooms for visitors to interact seamlessly. It provides real-time feedback, helping you gauge visitor opinions and preferences swiftly.

Pricing

• From $9/month. 
• 15-day free trial.

Highlight features

• Enable group chat room usage.
• Boost traffic through customer chats.
• Automatically gather social proof.
• Easily obtain real-time feedback.
• Support integration with social media.

Developer: DevCloud LLC

Rating: 5.0/5.0

Pros and cons

Pros	Cons
Fully functional. Easy to customize. Automatically social proof.	Relies on the availability and efficiency of support agents.

WD-Live Chat, Helpdesk, Chatbot

Overview 

WD – Live Chat, HelpDesk, Chatbot is your all-in-one support and marketing platform. Integrate Order Tracking, FAQs, Help Centers, Emails, Live Chat, ChatBots, Facebook Messenger, Social Media, Ticketing Systems, Multiple Store Support, Parcel Panel/TrackingMore API, and SEOANT in one platform. Revolutionize customer service, streamline Shopify store operations, and access 24/7 support through the mobile app.

Pricing

• Free plan available. Paid plans start at $9.90/month.
• Additional charges may apply.

Highlight features

• Seamlessly integrate Order Tracking, FAQs, and Contact Forms.
• Preset Help Center and enhance sales with live chat.
• Manage inbox tickets from various social media and email platforms in one place.
• Enhanced customer index to enhance service and boost sales through CRM.
• Support customization of fonts, FAQs, and styles across multiple stores.

Developer: CHANNELWILL.

Rating: 4.9/5

Pros and cons

Pros	Cons
Excellent online customer service system. User-friendly interface.  Customers can paste or upload images and videos up to 30 MB. Has an iOS and Android app.	Running live chat and a helpdesk can be resource-intensive, potentially requiring additional staff or time investment.

Chatra — Live Chat & Chatbot

Overview

Chatra – Live Chat & Chatbot is a powerful tool designed to enhance the online shopping experience and boost conversion rates by facilitating real-time support and personalized product recommendations. With a suite of features, including Live Chat, Chatbot, Cart Saver, and Shared Inbox, Chatra empowers businesses to engage with their website visitors.

Pricing 

• Free plan available. Paid plans start at $21/month.

Highlight features 

• Proactive checkout assistance.
• Send tailored messages and offers to specific visitors.
• Chatra provides automated customer support around the clock, ensuring visitors can get assistance outside regular business hours.
• Cross-selling, up-sell.
• Seamlessly connect your social media and email channels, enabling you to manage all customer conversations from a single, centralized platform.
• User-friendly integration.

Developer: Roger Wilco LLC

Ratings: 4.9/5.0

Pros and cons

Pros	Cons
Live visitor tracking. Automated responses and chat prompts.  It’s user-friendly, with an easy setup and mobile app.  Responsive customer service. Free plan. Integration capabilities and valuable insights.	The app sometimes encounters bugs that prevent merchants from receiving notifications.

BestChat ‑ Live Chat & Chatbot

App Overview 

BestChat – Live Chat & Chatbot enhances customer engagement and support with its live chat. Connect instantly with website visitors for improved sales and support. Customize the chat, integrate chatbots, and simplify support processes. User-friendly setup, automated features, and one-minute installation make it a valuable tool for e-commerce businesses.

Pricing

• Free.

Highlight features

• Engage in live chats with web store visitors, supported by chatbots and multiple languages. 
• Harness marketing capabilities with real-time customer tracking insights. 
• Seamlessly integrate with multiple stores and manage customers effectively.

Developer: BestChat.

Rating: 4.8/5.0

Pros and cons

Pros	Cons
Real-time live chat with website visitors. Effective tracking of visitor browsing history. Seamless identification of customers across various stores. Utilizes chatbot and pre-set Q&A for efficiency. Supports multiple languages.	The chatbot’s effectiveness depends on the quality of setup and customization Relies on internet connectivity

RT: WhatsApp Chat, Live Chat

Overview 

RT: WhatsApp Chat, Live Chat simplifies communication by adding a chat widget that can be shared via WhatsApp and other channels. Enhance the support experience with this user-friendly solution. WhatsApp Chat and Share offers a seamless and familiar mode of communication for your website visitors. It enables visitors to send their inquiries and lets you integrate a widely used messenger directly into your website, creating a convenient communication tool for your clients.

Pricing

• Free plan available. 
• 7-day free trial. 
• Additional charges may apply.

Highlight features

• Allow visitors to engage with your support team through WhatsApp, Telegram, and other messaging platforms.
• Enhance your customer chat service to boost sales.
• Compatible with all themes, including customized ones.

Developer: RoarTheme

Rating: 4.8/5.0

Pros and cons

Pros	Cons
User-Friendly Interface. Customization Capabilities. Swift Customer Responses. Valuable Insights. Budget-Friendly. Essential for Any Store.	May require active monitoring to ensure timely responses.

Zotabox Facebook Chat

Overview 

Zotabox Facebook Chat streamlines visitor support through Messenger, ensuring swift assistance and immediate notifications for incoming messages. Customers can effortlessly reach out using their personal Messenger accounts, offering a convenient communication channel.

Pricing

• From $12.99/month. 
• 30-day free trial.

Highlight features

• Enable visitors to connect with you via Messenger.
• All conversations are archived indefinitely.
• Labeling and taking notes within Messenger conversations.

Developer: Zotabox

Ratings: 4.7/5.0

Pros and cons

Pros	Cons
Streamline install and setup process. Easy to use interface. Support different languages. Excellent customer support.	Emails may go to spam, so check all your folders when reaching out for support.

JivoChat Live Chat & Chatbot

Overview 

JivoChat Live Chat & Chatbot is a versatile live chat and chatbot application designed to enhance customer support and engagement for online businesses. It provides a platform for real-time customer communication, customizable chat widgets, and automated chatbot interactions.

Pricing

• Free plan available. 
• 14-day free trial.

Highlight features

• Jivo integrates seamlessly with leading messaging platforms.
• Enable calls directly from your website, including video calls, using your phone number.
• Automatically send intelligent messages to your visitors based on specific conditions to drive conversions.
• Utilize the internal CRM to effectively manage offers, requests, and cultivate your customer database.
• Benefit from chat routing, department allocation, predefined phrases, transfers, and reminders.

Developer: JivoChat.

Rating: 4.7/5.0

Pros and cons

Pros	Cons
Real-time chat for immediate customer support. Customizable chat widgets to match brand identity. Automated chatbots for handling common queries. Multi-channel messaging for versatile communication. Visitor monitoring to initiate proactive chats. Integration options for data management.	Some advanced features may require higher-tier subscriptions.

HelpCenter | FAQ Chat Helpdesk

Overview

HelpCenter | FAQ Chat Helpdesk is a comprehensive FAQ (Frequently Asked Questions) chat helpdesk designed to improve customer support and engagement. It offers robust features for businesses to create and manage FAQs, provide real-time chat support, and enhance the overall customer experience.

Pricing

• Free plan available. 
• 15-day free trial. 
• Additional charges may apply.

Highlight features

• Provides tools for businesses to create, organize, and manage FAQs easily.
• Offers real-time chat support.
• Customization.
• Multiple languages support.
• Analytics and insights.

Developer: Shark Byte, Inc.

Rating: 4.6/5.0

Pros and cons

Pros	Cons
Simplified FAQ management for customers’ self-service. Real-time chat support for immediate assistance. Customization options to match brand identity. Multilingual support for diverse customer bases. Analytics to enhance support strategies.	Pricing details may not be readily available and could vary based on user needs.

Tidio Live Chat & AI Chatbots

Overview

Tidio Live Chat & AI Chatbots is a customer experience platform empowering online stores to deliver exceptional customer service and transform passive visitors into engaged customers.

Pricing

• Free plan available. Paid plans start at $25/month.
• Additional charges may apply.

Highlight features 

• Automatically resolving up to 70% of customer queries, providing rapid solutions without human intervention.
• Providing lightning-fast solutions enhanced overall efficiency.
• The chatbot has quick and accurate responses.

Developer: TIDIO LLC

Ratings: 4.6/5.0

Pros and cons

Pros	Cons
User-friendly interface. It offers multilingual support, catering to a diverse customer base. The AI chatbot effectively handles customer queries, reducing the workload on support teams. Coupon code distribution. Real-time chat capabilities.	Chat spamming causes chat calls to be mislabeled as ‘TIDO,’ resulting in missed customer chats.

Facebook Chat Box ‑ Chatbot 

Overview 

Facebook Chat Box ‑ Chatbot offers an effective solution for store owners to connect with their customers worldwide via the Facebook messaging platform. 

It stands out with several notable features.

Pricing

• Free.

Highlight features

• The live chat feature allows customers to send messages to the store’s Facebook page via Messenger, enabling real-time interactions.
• Subscribe popup.
• Automatically sends messages to customers who leave items in their carts.
• Automated marketing campaigns through Messenger, providing an effective channel for customer engagement.
• Detailed order status notifications.

Developer: Autoketing

Ratings: 4.6/5.0

Pros and cons

Pros	Cons
User-friendly interface, simplifying navigation and usage. Hassle-free setup process. Smoothly integrates into various systems. Live chat functionality. Connecting with customers via Facebook Messenger. Customization options. Free tool.	Connect with Facebook might have a problem with your country or age.

Gobot ‑ AI Chatbot + Quiz 

Overview 

By utilizing AI-guided shopping quizzes, Gobot ‑ AI Chatbot + Quiz empowers rapidly growing Shopify stores to convert more shoppers while reducing the burden on customer support.

Pricing

• Free. 
• Additional charges may apply.

Highlight features

• Beautifully designed quizzes and AI-powered support chatbots.
• Advanced product recommendations.
• Collect valuable opt-ins and seamlessly transfer quiz answer data to Klaviyo, enhancing your email marketing efforts.
• Full design customization, including leveraging custom CSS for a tailored appearance.
• Automate repetitive customer support tasks.

Developer: Gobot

Rating: 4.6/5.0

Pros and cons

Pros	Cons
Customer engagement capabilities Automation of customer service Conversion rate enhancement User-friendly interface Customizability without coding skills Pre-built templates Comprehensive feature set	Customer support is quite slow

Reamaze Live Chat Helpdesk CRM 

Overview 

With AI-powered customer support, live chat, and CRM functionalities, Reamaze Live Chat Helpdesk CRM is tailored to enhance customer engagement and boost sales.

Pricing

• From $29/month.
• 14-day free trial. 
• Additional charges may apply.

Highlight features

• AI chatbots and AI-powered live chat.
• Unifies communication channels into a single inbox, streamlining interactions, including email, social media, SMS, and calls.
• Automate routine tasks and patterns.
• Utilize AI to generate responses, craft FAQ articles, develop chatbots, and summarize information.
• Additional tools like satisfaction surveys, status pages, and push notifications.

Developer: Reamaze

Rating: 4.4/5.0

Pros and cons

Pros	Cons
Seamlessly integrates with Shopify and various social platforms, streamlining operations and enhancing efficiency. AI technology for real-time responses. The ability to automate and scale customer service processes.	Problem with unsubscribe and refund

Pushdaddy WhatsApp, Live Chat

Overview 

Pushdaddy WhatsApp, Live Chat has a straightforward setup, a user-friendly interface, and seamless WhatsApp integration. They appreciate the direct line of communication with customers and the customization options that allow them to align the chat with their brand. The app’s consistent performance and the availability of a budget-friendly free version have garnered praise. Additionally, the responsive support team enhances customer communication and business support.

Pricing

• Free to install. 
• Additional charges may apply.

Highlight features

• Easily switch between WhatsApp Chat and Live Chat without signing up. 
• Automated cart recovery, order confirmations, and tracking updates through WhatsApp or email. 
• A one-minute installation.
• Easy to set up and use. 

Developer: pushdaddy.com

Rating: 4.5/5.0

Pros and cons

Pros	Cons
Budget-friendly free version. WhatsApp integration. Plenty of useful features Helpful support team.	The setting process is quite complicated

Gorgias

Overview 

Gorgias is a comprehensive helpdesk and live chat platform designed to streamline customer support operations for e-commerce businesses. It offers a range of features to enhance customer interactions, automate responses, and improve efficiency in managing customer inquiries.

Pricing

• From $10/month. 
• 7-day free trial. 
• Additional charges may apply.

Highlight features

• Gorgias Shopify App enables businesses to manage customer inquiries from various channels.
• AI and machine learning to automate responses.
• Integrates with e-commerce platforms.
• Robust ticketing system.
• Includes live chat functionality.

Developer: Gorgias Inc.

Rating: 4.3/5.0

Pros and cons

Pros	Cons
Streamlined customer support operations. AI-powered automation for faster responses. Multichannel support for a unified customer service approach. Integration with e-commerce platforms for better customer data access. Live chat functionality for real-time engagement.	Pricing may not be suitable for small businesses with limited support needs.

GetButton: WhatsApp, FB & More 

Overview 

The GetButton: WhatsApp, FB & More widget simplifies the process of connecting with your website visitors through popular messaging apps and a contact form. By incorporating this widget, you can offer direct access to messaging platforms like Facebook Messenger, WhatsApp, Viber, Line, or a convenient contact form, enabling visitors to initiate conversations with your business effortlessly.

Pricing

• $4.99/month. 
• 14-day free trial.

Highlight features

• Supports over 20 messaging apps, email, phone, contact forms, custom links, and more.
• Integrating a floating contact form.
• Personalized greeting messages.
• Tailor the button’s image size, color, and positioning to harmonize with your website’s theme and style.
• Easy installation.

Developer: SAAS GROVE COM LTD

Ratings: 4.3/5.0

Pros and cons

Pros	Cons
Easy installation.  Multi-platform chat options. Seamless design integration.  Chat button customization. Excellent customer service. The availability of a free version.	The app sometimes has some minor bugs.

tawk.to Live Chat 

Overview

Tawk.to Live Chat offers dynamic messaging and CRM software designed to facilitate real-time customer interactions and support. The tawk.to Live Chat app, tailored for Shopify users, empowers businesses to engage with their website visitors effectively.

Pricing 

• Free.

Highlight features 

• Uninterrupted Customer Engagement with unlimited messaging, ticketing, and agent seats. 
• Seamless connectivity across iOS, Android, Windows, and Mac OSX apps.
• Personalized Visitor Engagement based on visitor location, past visits, and more, providing a personalized and engaging shopping experience.
• Canned “shortcut” message templates, ensuring consistent and efficient customer interactions.
• Comprehensive CRM:
• The tawk.to support team is available 24/7, ensuring live assistance whenever you require help.

Developer: tawk.to

Ratings: 4.2/5.0

Pros and cons

Pros

Cons

Monitor websites in real-time Enabling efficient delegation of chat responsibilities among team members for streamlined customer communication. Facilitating communication with customers on mobile devices. Offers a range of customization features. Straightforward installation process. Even after uninstallation, the app retains chat history. The availability of a supportive customer service team is highly praised for assisting when needed.

Clunky interface. The synchronization of Shopify data.

Social Intents Live Chat 

Overview 

Social Intents Live Chat simplifies customer communication by allowing you to engage with website visitors directly from familiar collaboration tools like Microsoft Teams and Slack. Additionally, you can harness the power of ChatGPT, powered by OpenAI, to create a chatbot capable of answering visitor queries.

Pricing

• Free plan available. Paid plans start at $39/month.

Highlight features

• Engage with website visitors from Microsoft Teams, Slack, Zoom, or Webex, streamlining communication channels.
• ChatGPT API Integration.
• Unlimited live chat agents within Teams, Slack, Zoom, or Webex, catering to varying workloads.
• Automatically translate chats between visitor and agent languages
• Tailor your chat interface by customizing the logo, colors, text, and language to align with your business branding.

Developer: Social Intents

Rating: 4.0/5.0

Pros and cons

Pros	Cons
Amazing customer service. All-in-one functional app.  ChatGPT API integration.	Real-time chat requires available staff to handle customer inquiries effectively

LiveChat: Live Chat, Help Desk 

Overview 

LiveChat: Live Chat, Help Desk provides a versatile customer communication platform, offering real-time and asynchronous engagement options. This app empowers businesses to interact with on-site visitors by extending chat invitations or enabling customers to initiate conversations themselves. 

Pricing

• From $19/month. 
• 14-day free trial.

Highlight features

• Capture customer attention by presenting coupons, deals, and announcements.
• Product recommendations are delivered via chat.
• Access vital customer data, including order history and shopping cart contents.
• Facilitates communication with customers anytime, ensuring flexible and efficient interactions.

Developer: LiveChat.

Rating: 3.5/5.0

Pros and cons

Pros	Cons
Smooth integration with Salesforce and Shopify Exceptional customer service Great message customization for sales, product launches, and events Easy setup, especially for transitioning from a basic system	Basic analytics require a third-tier payment plan

LiveSupporti ‑ Live Chat

Overview 

LiveSupporti – Live Chat offers an effective way to engage customers and enhance their shopping experience on your Shopify store. You can assist customers, answer their questions, and create a more satisfying shopping journey by providing real-time chat support. 

Pricing

• Free plan available. Paid plans start at $4/month.
• Additional charges may apply.

Highlight features

• Real-time visitor monitoring.
• Allow proactive engagement with potential customers.
• Shopify cart visibility.
• Customize the colors of your chat box to align with your brand’s visual identity.
• Multilingual support.
• Ticketing system.

Developer: LiveSupporti

Rating: 2.5/5.0

Pros and cons

Pros	Cons
All in one app. Easy and simple to use.  Allows you to customize to match your brand. Customer support is always available.  Intuitive and straightforward.	Pop-up automated messages might me annoying to some users

Bottom Line

To make an informed decision about the best live chat app for your business, it’s crucial to consider your specific needs and preferences. Factors like feature sets, integration capabilities, pricing structures, and compatibility with your store are all important considerations. A thorough evaluation of these factors will ensure that you select a live chat solution that is tailored to your requirements. With a well-chosen live chat app, you can substantially boost customer engagement, increase sales, and improve overall support.