10 Best BigCommerce Live Chat Apps In 2024

Are you on the search for the best live chat apps to support your BigCommerce stores? Let’s explore the 10 best BigCommerce Live Chat Apps available in 2024 to support you set up the ideal live chat function for enhancing customer support.

Quick Comparison

App Name	Vendor	Rating	Pricing (Monthly)	Logo	Action
1. Gorgias Chat 👉 More Info	Gorgias	5.0 ⭐️	✔ From $10 ✖ Free plan: No		Get app!
2. LiveChat + Customer Insight 👉 More Info	LiveChat	4.0 ⭐️	✔ From $20 ✖ Free plan: No		Get app!
3. Tidio Chat 👉 More Info	Tidio	4.0 ⭐️	✔ From $29 ✔ Free plan: Yes		Get app!
4. LivePerson 👉 More Info	LivePerson	5.0 ⭐️	✔Demo on request		Get app!
5. Tawk.to 👉 More Info	Tawk.to	5.0 ⭐️	✔ Free to use		Get app!
6. eDesk Live Chat 👉 More Info	xSellco Limited	5.0 ⭐️	✔ From $89 ✖ Free plan: No		Get app!
7. Replyco Live Chat 👉 More Info	Replyco	4.3 ⭐️	✔ From $9 ✖ Free plan: No		Get app!
8. Freshdesk Live Chat 👉 More Info	Freshworks	4.3 ⭐️	✔ From $15 ✔Free plan: Yes		Get app!
9. Dixa Live Chat 👉 More Info	Dixa	5.0 ⭐️	✔ From $39 ✖ Free plan: No		Get app!
10. Olark 👉 More Info	Habla, Inc	5.0 ⭐️	✔ From $29 ✖ Free plan: No		Get app!

10 best Live Chat apps for BigCommerce in 2024

Gorgias 

With its distinct focus on e-commerce support, Gorgias stands out in help desk systems. Gorgias integrates social media sentiment analysis into its platform, allowing businesses to monitor and address customer comments about their products in real-time, a feature not commonly found in competing platforms.

Key features

• AI-powered Social Media Sentiment Analysis: Gorgias leverages artificial intelligence to scan the web for positive and negative customer comments about your products. This unique feature enables businesses to respond to customer feedback to enhance customer satisfaction swiftly.
• Native Integration with E-commerce Platforms: Gorgias integrates with major e-commerce platforms such as BigCommerce, Magento, and Shopify. This ensures smooth workflow integration and allows businesses to manage customer support directly from their e-commerce dashboard.
• Flexible Pricing Model Based on Ticket Volume: Unlike traditional per-agent pricing models, Gorgias offers a pricing structure based on the number of tickets processed monthly. This ensures scalability for businesses of all sizes and eliminates the need to pay for unused agent seats.

Pros

• Familiar email-like user interface for agents.
• Extensive integrations with popular e-commerce and add-on apps.
• Unique features catered towards e-commerce operations, such as social media sentiment analysis.

Cons

• Limited focus on e-commerce customers.
• Pricing model based on ticket volume.
• Reporting features are limited compared to broader help desk solutions.

Pricing

From the Basic plan, you can save more money when paying annually.

• Starter $10/month: 50 tickets.
• Basic $60/month: 300 tickets.
• Pro $360/month: 2,000 tickets.
• Advanced $900/month: 5,000 tickets.
• Enterprise: Contact for custom ticket volume.

LiveChat

LiveChat is an essential customer service platform trusted by over 30,000 companies worldwide, providing seamless customer support and boosting more sales effortlessly. Its intuitive and customizable interface seamlessly integrates with any website, offering a range of features to engage customers effectively.

Key features

• Omnichannel Communications: LiveChat supports communication across multiple channels, including Facebook Messenger, email, Apple Business Chat, SMS, WhatsApp, apps, website, and direct chat, ensuring seamless customer interaction regardless of their preferred platform.
• Lead Qualification: Utilize custom forms and AI chatbot automation to qualify leads effectively, streamlining the sales process and maximizing conversion opportunities.
• Sales and Goals Tracking: Automatically track sales and goals to assess the impact of chat interactions on revenue generation, providing valuable insights into the effectiveness of customer support strategies.
• Visitor Segmentation: Automatically segment visitors based on their behaviors on your website, allowing for targeted communication and personalized assistance tailored to individual needs and preferences
• Integration Capabilities: Integrate with over 170 tools, such as Google Ads, TeamViewer, Zapier, and Salesforce, enabling seamless workflow integration and enhanced productivity across various business processes.

Pros

• Diverse live chat features catering to businesses of all sizes and types.
• Omnichannel support, enabling communication across various channels for enhanced accessibility.

Cons

• Lack of advanced help desk features compared to some competitors.
• Slightly higher pricing compared to other live chat BigCommerce alternatives like Tawk.io.

Pricing

• Starter: Affordable at $20 per person per month.
• Team: Priced at $41 per person per month.
• Business: At $59 per person per month.
• Enterprise: Customized solutions tailored to individual business needs.

Tidio Chat

Tidio Chat is a user-friendly live chat application for small to medium-sized businesses. It offers essential tools like live chat, chatbots, and mailing services, catering to businesses aiming to enhance customer engagement and support.

Key features

• Customer Information Insight: Tidio allows businesses to access valuable customer information such as location, contact/ order details, and visited pages, facilitating personalized interactions and targeted assistance.
• Promotional Offers Sharing: With Tidio, businesses can share promotional offers directly through the chat interface, boosting sales and conversions by engaging website visitors in real-time.
• Integration Capabilities: Tidio seamlessly integrates with popular apps and platforms, enabling businesses to streamline workflows and enhance efficiency across various channels.
• Email Collection: Tidio enables businesses to collect visitor emails before initiating web chat sessions, expanding their contact database and nurturing leads effectively.

Pros

• Offers a free plan for basic chat functionalities.
• Intuitive and straightforward interface.
• Seamless integration with popular business apps and platforms.

Cons

• Lacks advanced help desk features.
• Limited customization options for live chat widget placement.
• It may not be suitable for larger businesses seeking extensive analytics and scalability.

Pricing

• Free: 50 handled conversations and essential features like live chat and ticketing.
• Starter: $24.17 monthly (billed yearly) or $29 monthly, perfect for small businesses.
• Growth: $49.17/month (billed yearly) or $59/month, a popular choice for teams prioritizing customer service
• Tidio+: starting at $499/month, tailored for businesses needing premium live chat support.

LivePerson

LivePerson is a pivotal platform for over 18,000 companies, facilitating the creation and management of conversational businesses. It integrates humans, bots, and systems, fostering real-time interactions and insightful customer engagement.

Key features

• Intent Manager: LivePerson’s Intent Manager provides in-depth insights into customer behaviors, aiding businesses in understanding and addressing customer needs promptly. By deciphering customer intent, companies can tailor their responses and strategies effectively, ensuring a more personalized and engaging customer experience.
• Conversation Builder: With LivePerson’s Conversation Builder, businesses can construct automated conversation flows effortlessly. Even for users unacquainted with AI technologies, this feature offers user-friendly tools for creating dynamic conversational experiences. 
• Conversation Analytics: LivePerson’s Conversation Analytics feature enables real-time monitoring of key performance indicators (KPIs) related to marketing, sales, and customer care. Businesses can gain actionable insights into customer interactions for better service improvements.
• Multichannel Support: LivePerson offers robust multichannel support, allowing businesses to engage with customers across various platforms and channels. Companies can connect with customers wherever they prefer, from SMS to WhatsApp to voice, ensuring a seamless omnichannel experience.

Pros

• Multichannel support for comprehensive customer engagement.
• Robust tools for more sales, marketing, and customer care.

Cons

• It is not suitable for small businesses or online store merchants.
• Focus on CRM rather than purely live chat functionality.

Pricing

LivePerson offers a demo upon request, and its pricing plans are flexible and customizable to accommodate budget constraints and business needs.

Tawk.to

Tawk.to offers a free live chat solution for any BigCommerce website. With Tawk.to, you can quickly integrate a customizable live chat BigCommerce widget into your store and instantly engage with your customers.

Key features

• Real-time Monitoring and Tracking: Keep an eye on your team’s performance with real-time monitoring, chat history review, and performance analytics. Know which pages your visitors are on and their frequency of visits, and understand their entire customer journey.
• Multilingual Support and Automated Translation: Communicate effortlessly with customers in over 45 languages. Tawk.to offers automated translation features, making conversing with customers from diverse backgrounds easily.
• Mobile Compatibility and Unique Features: Stay connected with your customers on the go with Tawk.to’s mobile apps for both Android and iOS. Enjoy unique features like support for over 1,880 emojis and a knowledge base for canned messages.
• Built-in Ticketing: With built-in ticketing functionality, Tawk.to enables seamless management of customer inquiries and issues, ensuring efficient resolution and providing a comprehensive overview of customer interactions for better support continuity.
• Native Mobile Apps: Tawk.to offers native mobile apps for Android and iOS platforms, allowing you to stay connected with your customers even while on the go. This ensures you can provide timely responses and support regardless of location, enhancing customer satisfaction and engagement.

Pros

• Easy setup and forever free.
• Unique live chat features, including extensive emoji support.
• Multiple language support with automated translation.

Cons

• Limited advanced chat features such as automation rules.
• Lack of comprehensive help desk features.

Pricing

Free – Tawk.to is distinguished by its free live chat service!

eDesk 

eDesk Live Chat is an indispensable tool for eCommerce businesses, offering exceptional customer service across all sales channels. With advanced AI-powered automation, it streamlines customer support processes, enabling users to manage queries and drive sales growth efficiently.

Key features

• Smart Inbox: eDesk’s Smart Inbox revolutionizes customer support by centralizing all incoming messages, including tickets, SLA, and pre-sales inquiries. Using AI-powered automation, it categorizes and prioritizes messages, ensuring urgent queries receive prompt attention.
• Live Chat and Knowledge Base: With eDesk’s Live Chat feature, businesses can quickly engage with customers, resolve queries, and promptly assist. The Knowledge Base empowers customers to find answers to common questions independently, reducing support ticket volume.
• Feedback Tool: The Feedback Tool enables businesses to proactively gather potential customer feedback and reviews, enhancing brand reputation and boosting sales. Companies can leverage positive feedback to improve seller ratings and credibility through such tools.
• Integration Capabilities: eDesk offers seamless integration with over 250 sales, support, and logistics channels, including popular platforms like Facebook, Instagram, and Twitter. This integration enables businesses to access end-to-end order data with a single click.

Pros

• Extensive suite of eCommerce tools tailored for online sellers.
• Advanced AI-powered automation streamlines customer support processes.
• Comprehensive integration capabilities with significant marketplaces.
• Centralized Smart Inbox prioritizes urgent queries and suggests responses.

Cons

• Interface updates may impact usability.
• Some users experience challenges with message updates from Amazon channels.
• Pricing options may be expensive for smaller businesses.
• Limited customization options for enterprise-level needs.

Pricing

• Ticket Based: Performance+ Plan: $179/month for 400 conversations.
• User Based:

1. Growth Plan: $89/month. Begin with a single low price per agent, with unlimited ticket handling.
2. Professional plan: $115/month. One-time payment with limitless scalability. Empower agents to handle tickets without constraints.

• Enterprise: Customization options available.
• Agency/3PL: Cumtom pricing, built for those supporting third-party sellers.

Replyco

Replyco Live Chat offers a comprehensive instant messaging solution, enabling businesses to connect with customers in real-time and drive sales conversions. With streamlined customer support and customizable features, it facilitates seamless communication across various channels, enhancing engagement and customer relationships.

Key features

• Seamless Integration: The Replyco Live Chat widget seamlessly integrates with major eCommerce platforms such as WooCommerce, Shopify, Magento, and BigCommerce, as well as any website hosted on WordPress.
• Quick & Simple Setup: With an intuitive setup process, configuring the Live Chat widget is effortless. Users can adjust settings and customize the livechat chat widget to match their brand identity, including color schemes, positioning, and welcome messages.
• Smart, Automated Responses: Enhance customer interactions with automated responses tailored to business hours and availability. Users can set custom messages for different times, ensuring consistent communication even when away from the desk.

Pros

• Fully customizable Live Chat widget.
• Seamless integration with major eCommerce platforms.
• Intuitive setup process with quick and uncomplicated configuration options.
• Smart, automated responses.

Cons

• Limited features compared to some competitors, such as smart inbox functionality and AI-powered automation.
• Pricing options may not be suitable for all business sizes.

Pricing

All Replyco Live Chat plans offer free trial:

• S: $9 per month – 50 conversations, $0.32 per additional conversation, 1 user, and 3 months contract duration.
• M: $49 per month – 350 conversations, $0.32 per additional conversation, unlimited users, and 6-month contract duration.
• L: $299 per month – 2,500 conversations, $0.30 per additional conversation, unlimited users, and 12-month contract duration.
• XL: Customized solutions available for corporate-sized businesses with specific requirements.

Freshdesk

Freshdesk Live Chat is a BigCommerce omnichannel customer support solution enriched with advanced AI functionalities. Tailored for businesses seeking efficient and streamlined customer’s context immediately, it integrates seamlessly with various communication channels to provide comprehensive assistance to users in real-time. 

Key features

• Unified Inbox with SMS Integration: With Freshdesk, businesses can effortlessly manage all customer conversations from multiple channels, including social media and instant messaging, within a centralized inbox. 
• AI-Powered Ticketing: Freshdesk employs AI algorithms to automate ticket management processes, prioritize tickets based on urgency, and deliver personalized customer responses. 
• Built-in Telephone Functions: Freshdesk provides built-in telephone functions, enabling businesses to offer support via voice calls alongside other communication channels. 
• Co-Browsing and Screen-Sharing: Freshdesk facilitates co-browsing and screen-sharing functionalities, empowering agents to provide real-time assistance and resolve customer queries more effectively. 

Pros

• Natural language data discovery tool.
• Free tier available for smaller businesses.
• The gamification feature appeals to younger customer service agents.

Cons

• High-end analytic features are only available in the beta version.
• Advanced features require upgrading to higher pricing tiers.
• Lack of native auto-translation and review capabilities.

Pricing

• Free: Basic ticketing and knowledge base features for up to 10 agents.
• Growth: Upgrade for $15/agent/month (pay annually), unlocking automation, advanced reporting, and SLA management.
• Pro: For $49/agent/month (pay annually), access multiple products, custom roles, and enhanced customer journey tracking.
• Enterprise: Get full-scale enterprise support for $79/agent/month (pay annually), including unlimited products, skill-based routing, and advanced knowledge base management.

Dixa

Dixa Live Chat is a top choice for BigCommerce businesses in 2024, offering an omnichannel customer support platform with advanced automation capabilities. Dixa combines powerful AI with human touch to deliver highly personalized service experiences that scale with business growth.

Key features

• Intelligent Routing: Dixa employs intelligent routing technology to direct customer inquiries to the most suitable agents automatically. This ensures that each customer is connected with the right support personnel.
• AI-Powered Knowledge Base: Dixa’s knowledge base is powered by artificial intelligence, providing customers instant access to self-service FAQs. This feature reduces the volume of support tickets by allowing customers to find answers to common questions independently.
• Voice Solution: Dixa offers a comprehensive voice solution, including Interactive Voice Response (IVR) and advanced voice features. This allows businesses to integrate phone communication into their customer support workflow seamlessly.
• Unified Conversational Platform: Dixa provides a unified platform for managing conversations across multiple channels, including phone, email, chat, social media, and messaging apps like WhatsApp. 

Pros

• Efficient handling through intelligent routing.
• Enhanced customer satisfaction with AI-powered self-service options.
• Seamless communication via advanced voice features.

Cons

• Lack of certain advanced features like Smart Inbox and automated translation.
• Limited integration options compared to other platforms.

Pricing

• Essential: $49 per Agent/Month (or $39 billed annually)
• Growth: $109 per Agent/Month (or $89 billed annually)
• Ultimate: $169 per Agent/Month (or $139 billed annually)
• Custom: Includes all features from Ultimate. Custom API Limit, Knowledge API, and Special Integration and Transition Support.

Olark

Olark emerges as a versatile live chat platform renowned for its user-friendly interface and tailored solutions. It is an ideal choice for businesses, including those operating on BigCommerce.

Key features

• Effortless Setup: Olark simplifies initiating live chat on your BigCommerce website, ensuring a seamless integration without extensive technical knowledge. Its intuitive setup enables businesses to engage with customers and gather valuable insights quickly.
• Comprehensive Chat Tools: Experience various chat features designed to enhance customer interactions. From custom pre-chat forms to triggered messages, Olark empowers businesses to personalize their chat experience.
• Built-in CRM Integration: With Olark’s integrated CRM system, businesses can manage customer interactions and maintain organized records effortlessly. This feature ensures that all notes and transcripts are readily accessible.
• Advanced Customization Options: Olark offers extensive customization options, allowing businesses to tailor the chat experience to align with their brand identity. 

Pros

• Straightforward pricing structure.
• Intuitive interface for ease of use.
• Diverse chat features with customization options.
• Searchable notes and transcripts for efficient management.

Cons

• Lack of basic and advanced help desk features.
• Contract requirements for certain plans.
• Additional fees for accessing advanced features.

Pricing

• Standard Plan:  $29/agent/month. 
• Pro Plan: Customized option. 

Benefits of Live Chat apps to your BigCommerce store

1. Increased Sales Conversion

A livechat app can turn potential customers into actual buyers. When shoppers have questions or doubts while browsing your BigCommerce store, Live Chat provides instant assistance, guiding them toward purchasing. This direct interaction significantly boosts the likelihood of converting visitors into paying customers.

2. Enhanced Customer Satisfaction and Loyalty

By offering real-time support through Live Chat, you foster positive customer experiences. Satisfied customers are more likely to return and become loyal to your brand. 

Moreover, Live Chat is a powerful customer relationship management (CRM) tool, allowing you to personalize interactions and demonstrate your commitment to meeting their needs.

3. Improved Efficiency and Cost Savings

Live Chat enables faster response times and efficiently addresses customer inquiries. This enhances productivity and reduces operational costs associated with traditional customer support channels. 

Additionally, swift issue resolution contributes to a positive work environment for your support team, enhancing their job satisfaction and overall performance.

4. Seamless Interdepartmental Collaboration

Live Chat facilitates collaboration between different teams within your business, such as marketing and customer service. By connecting seamlessly, teams can address customer concerns promptly and provide personalized assistance. 

5. Pre-emptive Preparation for Customer Interactions

Live Chat equips your support teams with relevant information before engaging with customers. By accessing customer data and browsing history in real time, agents can anticipate needs and provide informed assistance swiftly. 

In conclusion

You should install Live Chat to support your BigCommerce store, which the fast and efficient customer service. With real-time assistance, enhanced customer satisfaction, improved team efficiency, and seamless collaboration between departments, Live Chat apps offer a valuable solution for engaging customers and driving sales.

FAQs