Top 10 Shopify Return Apps For Supporting Online Customers in 2024
By Sam Nguyen
In this article, we’ll explore the 10 best return apps for Shopify, essential tools for optimizing your e-commerce store’s return process and enhancing customer satisfaction.
Quick Comparisons of Best Return Apps
| App Name | Vendor | Rating | Pricing (Monthly) | Logo | Action |
|---|---|---|---|---|---|
| 1. Order returns by Return Prime | Appsdart Solutions Private | 5.0 ⭐️ | ✔ From $19.99 ✔ Free plan: Yes |
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Get app! |
| 2. Parcel Panel Returns & Exchange | Channelwill | 5.0 ⭐️ | ✔ Free |  |
Get app! |
| 3. Redo Free Returns & Exchanges | Redo Tech, Inc | 5.0 ⭐️ | ✔ Free |  |
Get app! |
| 4. ReturnZap: Returns and Exchanges | ReturnZap | 5.0 ⭐️ | ✔ From $29.95 ✖ Free plan: No |
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Get app! |
| 5. ReturnGO Returns & Exchanges | ReturnGO | 4.9 ⭐️ | ✔ From $23 ✖ Free plan: No |
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Get app! |
| 6. Rich Returns & Exchanges | Rich Returns & Exchanges | 4.9 ⭐️ | ✔ From $19 ✖ Free plan: No |
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Get app! |
| 7. ExchangeIt Returns & Exchanges | 506 | 4.9 ⭐️ | ✔ $9.99 ✖ Free plan: No |
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Get app! |
| 8. AfterShip Returns | AfterShip & Automizely | 4.7 ⭐️ | ✔ From $23 ✔ Free plan: Yes |
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Get app! |
| 9. Sorted Returns Center | Clicksit App Limited | 4.6 ⭐️ | ✔ From $20 ✖ Free plan: No |
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Get app! |
| 10. Loop Returns & Exchanges | Loop | 4.6 ⭐️ | ✔ From $29 ✖ Free plan: No |
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Get app! |
10 Best Return Apps to Install on Shopify
Order returns by Return Prime
- Rating: 5.0/5 ⭐
- Total reviews: 555 ✍
Return Prime is a dynamic returns app Shopify store owners trust, powering major brands like Steve Madden and Levi’s. It simplifies the management of returns, exchanges, and refunds, enhancing efficiency in return operations.
Key Features
- Customizable Return Portal: Tailor the returns experience to your brand’s needs.
- Automatic Return Labels and Replacement Orders: Streamlines the returns process directly within Shopify.
- Flexible Refund Options: Offers refunds to cards or gift cards, regardless of your Shopify plan.
- Versatile Exchange and Return Policies: Allows in-store returns and exchanges with any product.
- 3PL and App Integration: Easily connect with third-party logistics and various apps.
Pros & Cons
Pros
- Automated return and exchange process
- User-friendly interface with customization options
- Seamless integration with platforms like Shipstation
- Immediate shipping label provision
- Smart exchange tools and insightful analytics
- Responsive and proactive customer support
- Free plan beneficial for startups and small businesses
Cons
- Lack of upfront pricing transparency
- Restricted to two logistics integrations and one free user
Pricing
Return Prime offers a tiered pricing structure to suit different business needs:
- Start: Free
- Grow:
- $19.99/month + $0.49 per additional request
- $49.99/month + $0.49 per additional request
- $99.99/month + $0.49 per additional request
- Scale: Custom pricing
Who Is Best For
Return Prime is ideal for:
- E-commerce businesses seeking an automated returns solution.
- Brands looking for customizable return experiences.
- Stores requiring a scalable solution from startup to large-scale operations.
Parcel Panel Returns & Exchange
- Rating: 5.0/5 ⭐
- Total reviews: 234✍
Parcel Panel Returns & Exchange transforms returns into opportunities, ensuring customer satisfaction and revenue retention. This returns app for Shopify streamlines the returns process with a self-service return center and comprehensive email updates.
Key Features
- Branded Return Experience: Customizable return portals and email notifications enhance brand consistency.
- Flexible Refund and Exchange Options: Offers store credit and gift card refunds, promoting positive customer experiences.
- Fraud Prevention with Smart Rules: Sets return windows and reasons to safeguard your business.
- Broad Integration Range: Compatible with Sendcloud, Shippo, DHL, Shipstation, FedEx, and QR scan returns.
- Seamless Shopify Integration: Auto-syncs return status, maintaining an efficient returns loop.
Pros & Cons
Pros
- Enhances customer service and sales, especially for startups
- Seamless integration with Shopify
- User-friendly interface with customizable return reasons
- Offers exchange and store credit options
- Free to use with a removable branding option
- Responsive and efficient customer support
Cons
- Possible limitations in advanced customization features
- May require additional setup for complex return policies
Pricing
This app is free.
Who Is Best For
Parcel Panel Returns & Exchange is particularly suitable for:
- Startups and small businesses seeking an effective, no-cost returns management solution.
- E-commerce stores looking for a user-friendly and brand-consistent return experience.
- Businesses aim to enhance customer satisfaction through flexible return and exchange policies.
Redo Free Returns & Exchanges
- Rating: 5.0/5 ⭐
- Total reviews: 60 ✍
Redo Free Returns & Exchanges offers a revolution in post-purchase customer service, specifically for Shopify stores. With Redo, transform your returns process into an opportunity to retain revenue and create satisfied customers, all without additional costs.
Key Features
- Automated Returns Process: Simplifies returns for both customers and support teams.
- Cost-Effective Return Labels: Innovative model to reduce shipping label expenses.
- Revenue Retention: Incentivizes exchanges and store credit to maintain sales.
- Upsell Opportunities: Encourages additional shopping during the return flow.
- No Binding Contracts: Flexible and aligned with your business needs.
Pros & Cons
Pros
- Significantly enhances customer service, especially for apparel businesses
- Quick and easy setup process, even for those not tech-savvy
- Responsive and helpful customer support
- Simplifies returns and exchanges, improving the overall shopping experience
- Seamless onboarding and user-friendly interface
Cons
- Concerns over asking merchants for order volume information
- Some reports of broken links and empty help pages
Pricing
This app is free.
Who Is Best For
Redo is particularly well-suited for:
- Small to medium-sized e-commerce businesses, especially those selling apparel.
- Shopify store owners looking for a hassle-free, cost-effective returns solution.
- Businesses aim to enhance customer satisfaction and loyalty through an improved returns process.
ReturnZap: Returns and Exchanges
- Rating: 5.0/5 ⭐
- Total reviews: 58 ✍
ReturnZap: Returns and Exchanges is an all-inclusive returns solution for Shopify stores, simplifying and automating the returns and exchange process. It offers a seamless experience with no volume limits or surprise fees, making it a valuable returns app for Shopify.
Key Features
- Flexible Return Label Creation: Options to offer free returns or charge for them.
- Customizable Return Policies: Set rules to auto-approve or review each request.
- Easy In-Line Exchanges: Simplify size, color, and variant exchanges with a single click.
- Global Carrier Integration: Supports major carriers in the US, Canada, Australia, the UK, and Europe.
- Multi-Vendor Return Management: Handles returns to multiple addresses, ideal for drop shipping.
Pros & Cons
Pros
- Efficiently manages returns, enhancing customer experience
- Significantly reduces customer inquiries about returns
- Exceptional customer support with prompt responses
- User-friendly interface with extensive customization options
- Cost-effective solution for international and multi-warehouse returns
- Responsive onboarding team for personalized setup assistance
Cons
- Initial setup may require specific adjustments for individual needs
- Limited information on integration with smaller, regional carriers
Pricing
ReturnZap offers a variety of plans to cater to different business needs:
- 14-Day Free Trial: Test the app without any commitment.
- Standard Plan: $29.95/month
- Pro Plan: $69.95/month
- Plus Plan: $179.95/month
Who Is Best For
ReturnZap is especially beneficial for:
- Businesses with a global customer base require international returns handling.
- E-commerce stores looking for a comprehensive, hassle-free returns management system.
- Companies engaged in drop shipping or operating multiple warehouses.
ReturnGO Returns & Exchanges
- Rating: 4.9/5 ⭐
- Total reviews: 294 ✍
ReturnGO Returns & Exchanges offers an advanced, AI-powered returns management solution for Shopify stores. It provides a branded, self-service return portal that automates the returns and exchanges process, making it seamless and efficient.
Key Features
- Versatile Return Options: Handles product exchanges, gift returns, cancellations, and store credit.
- Customizable Return Reasons: Includes follow-up questions and allows image and video uploads.
- Advanced Automation Rules: Offers auto-exchange, auto-refund, auto-approval, and auto-credits.
- Pre-Paid Return Shipping Labels: Facilitates easy tracking and management of returns.
- Wide Range of Integrations: Compatible with shipping carriers, 3PLs, ERPs, helpdesks, and APIs.
Pros & Cons
Pros
- User-friendly interface and excellent customer support
- Simplifies the returns and exchanges process
- Customizable options and multilingual support
- Handles multiple return types and instant exchanges
- Affordable with reliable performance
Cons
- Potential complexity in setting up advanced features
- May require additional resources for full integration with external systems
Pricing
ReturnGO offers several pricing tiers to accommodate different business needs:
- Starter: $23/month
- Premium: $121/month
- Pro: $297/month
Who Is Best For
ReturnGO is ideal for:
- E-commerce businesses looking for a comprehensive, AI-powered returns management solution.
- Shopify stores need a customizable and efficient exchange and return system.
- Retailers seeking to enhance customer satisfaction through a seamless post-purchase experience.
Rich Returns & Exchanges
- Rating: 4.9/5 ⭐
- Total reviews: 69 ✍
Rich Returns & Exchanges offers a comprehensive solution to automate and enhance the returns and exchanges process for Shopify stores. With this returns app for Shopify, store owners can establish a custom-branded returns portal, generate prepaid return labels from 50+ carriers worldwide, and keep customers informed with automated emails.
Key Features
- 14-day Free Trial
- Custom-Branded Return Portal: Reduces return processing time through a self-service interface.
- Automated Shipping Labels: Streamlines returns for customers by automating label creation.
- Policy-Based Automation Rules: Tailors the return process to your specific policies and exchange terms.
- Automated Email Notifications: Keeps customers updated and satisfied throughout the returns process.
- Seamless Business Integration: Easily integrates with ERP, IMS, CRM, and 3PL systems.
Pros & Cons
Pros
- Exceptional customer support, particularly highlighted for new Shopify users
- Consistent quality and helpful insights for queries and setup
- Proactive problem-solving and monitoring by the support team
- Automation of returns and exchanges, saving time and resources
Cons
- Potential complexities in the initial setup for users unfamiliar with returns systems
- Limited customization options in lower-tier plans
- Requires a learning curve to fully utilize all features
Pricing
Rich Returns & Exchanges offers a range of pricing plans to suit various business needs:
- Standard: $19 per month
- Pro: $39 per month
- Premium: $99 per month
- Plus: Starting from $199 per month
Who Is Best For
Rich Returns & Exchanges is ideally suited for:
- Shopify store owners seeking an automated, efficient returns and exchanges process.
- Businesses looking for a customizable, branded returns experience.
- Stores of varying sizes, from small startups to larger enterprises, need a scalable returns solution.
ExchangeIt Returns & Exchanges
- Rating: 4.9/5 ⭐
- Total reviews: 63 ✍
ExchangeIt is a versatile returns management app for Shopify, streamlining return and exchange processes directly from the Shopify Admin. This returns app Shopify simplifies order management by efficiently handling refunds, restocks, and exchanges, especially for orders fulfilled by Aftership.
Key Features
- Integrated Returns Management: Manage your returns and refunds within Shopify Admin for streamlined operations.
- Flexible Inventory Restock: Choose products and select inventory locations when restocking.
- Efficient Exchange Orders: Create exchange orders directly within your orders page.
- Customizable Refunds: Automatically calculate or customize refunds from returned items.
- Seamless Return Processing: Autocomplete customer details and modify shipping as needed.
Pros & Cons
Pros
- Simplifies return and exchange processes
- Streamlines order management within Shopify
- Flexible inventory management options
- Efficient handling of refund and exchange orders
- User-friendly interface and easy setup
Cons
- Limited to orders fulfilled by Aftership
- May require manual handling for non-standard returns
Pricing
ExchangeIt offers an accessible pricing model with a free trial period:
- 7-Day Free Trial
- Basic Plan: $9.99/month.
Who Is Best For
ExchangeIt is best suited for:
- Shopify store owners looking for an efficient return management solution within the Shopify Admin.
- Businesses that require a straightforward and cost-effective app for handling returns and exchanges.
- Stores using Aftership for order fulfillment and seeking to streamline their post-purchase processes.
AfterShip Returns
- Rating: 4.7/5 ⭐
- Total reviews: 2,193 ✍
AfterShip Returns is a premier automated returns app for Shopify, designed to save time and recapture revenue for brands. It enhances customer satisfaction with a seamless returns experience, features automation to minimize manual work, and provides smart return rules to effectively manage returns, exchanges, and carrier operations.
Key Features
- Self-Service Returns Page: Reduces customer anxiety with easy-to-use features and updates.
- Smart Return Rules: Manages returns windows and non-returnable items efficiently.
- Flexible Refund and Exchange Options: Delights customers while recovering revenue.
- Automation for Efficiency: Includes features like auto-refund and auto-restock.
- Efficient Carrier and Warehouse Settings: Ensures quick, cost-effective returns and restocking.
Pros & Cons
Pros
- Simplifies the return and exchange process
- Intuitive interface with seamless Shopify integration
- Customizable return types for varied needs
- Offers a demo for easy understanding of features
- Enhances customer experience and provides efficient customer service
- Time-saving capabilities for easy management of returns
Cons
- The potential learning curve for fully utilizing all features
- Some users might find advanced settings complex
Pricing
AfterShip Returns offers several pricing plans to cater to different business needs:
- Free: Basic plan with essential features
- Essentials: $23/month or $228/year, saving 17%
- Pro: $59/month or $588/year, saving 17%
- Premium: $239/month or $2,388/year, saving 17%
- Enterprise: Custom pricing for large-scale needs
Who Is Best For
AfterShip Returns is ideal for:
- E-commerce businesses of all sizes looking for a comprehensive returns management solution.
- Brands seeking to enhance customer satisfaction through a seamless returns process.
- Stores requiring advanced return management features with automation and detailed carrier settings.
Sorted Returns Center
- Rating: 4.6/5 ⭐
- Total reviews: 416 ✍
Sorted Returns Center, formerly known as Clicksit, revolutionizes your returns process by automating and simplifying returns, exchanges, and refunds. With this returns app for Shopify, gain access to competitive Collect+ and USPS labels, create a branded returns portal, and enjoy customizable communication with your customers.
Key Features
- Competitive Label Generation: Offers auto-generated Collect+ and USPS labels, with the option to upload your own.
- Efficient Refund and Exchange Management: Enables one-click refund approvals and auto-creation of new orders for exchanges.
- Customizable Branded Returns Portal: Enhances your brand experience on your domain.
- Customizable Customer Notifications: Keeps customers informed throughout the return process.
- Insightful Returns Dashboard: Provides control over rules and windows, and delivers valuable insights.
Pros & Cons
Pros
- User-friendly interface with easy setup
- Seamless Shopify integration
- Automates various aspects of the returns process
- Customizable features for a professional look
- Responsive customer support
- Comprehensive and effective free plan
Cons
- Some limitations in advanced customization for larger businesses
- Potential for additional fees for premium label services
Pricing
Sorted Returns Center offers multiple pricing tiers to cater to different business needs:
- Silver: $20/month
- Gold: $50/month
- Platinum: $500/month
Who Is Best For
Sorted Returns Center is ideal for:
- E-commerce businesses of all sizes looking for an efficient, automated returns solution.
- Shopify store owners seeking a customizable, brand-aligned returns experience.
- Retailers aiming to enhance customer satisfaction and loyalty through a streamlined returns process.
Loop Returns & Exchanges
- Rating: 4.6/5 ⭐
- Total reviews: 117 ✍
Loop Returns & Exchanges is a leading returns app for Shopify, designed to automate returns, cut costs, and boost customer loyalty. At Loop, your brand’s return process is transformed into a sales opportunity. Trusted by brands like Princess Polly and Allbirds, Loop makes returns seamless and stress-free.
Key Features
- Cost-Effective Return Workflows: Streamlines returns process with POS integration and logistical support.
- Exchange Incentives: Features like Bonus Credit and Instant Exchanges encourage customers to choose exchanges over refunds.
- Fraud Protection: Utilizes custom rules and blocklists to safeguard your business.
- Premium Customer Experience: Offers at-home pickup and easy, self-serve returns.
- Insightful Analytics: Tracks shopper behavior to inform business strategies.
Pros & Cons
Pros
- Simplifies the return workflow, reducing manual work
- User-friendly interface with customizable policies
- Seamless Shopify integration
- Analytics and “Shop Now” feature aiding revenue growth
- Responsive customer support and versatile customization options
Cons
- Occasional software glitches reported by users
- Limited features in the starter plan
Pricing
Loop Returns & Exchanges offers a range of pricing plans to cater to various business sizes:
- Starter: $29/month
- Essential: $163/month
- Advanced: $373/month
- Enterprise: Custom pricing tailored to your business needs
Who Is Best For
Loop Returns & Exchanges is ideally suited for:
- Medium to large e-commerce businesses seeking a robust and scalable returns solution.
- Brands aiming to enhance customer loyalty through a seamless returns experience.
- Businesses focused on customer retention and upselling during the returns process.
Shopify Return Apps: FAQs
Using a returns app for Shopify streamlines the returns and exchange process, enhances customer satisfaction, reduces manual work, and potentially increases revenue through upselling during the return process. These apps provide automated workflows, detailed analytics, and customizable policies that align with your brand’s needs.
Returns apps improve customer experience by making the return and exchange process hassle-free, transparent, and fast. Features like self-service return portals, instant return labels, and flexible refund options, including store credit, contribute to a more positive post-purchase experience.
Yes, many Shopify returns apps offer features that help reduce return costs. These include optimized return shipping workflows, fraud prevention tools, and analytics to understand and address the common reasons for returns. By streamlining these processes, businesses can save on operational costs.
Absolutely. Many of the returns apps featured in the article offer free or low-cost plans, making them suitable for small businesses. These apps can help small stores build customer trust and handle returns efficiently, which is crucial for growth and customer retention.
Returns apps integrate seamlessly with Shopify, syncing orders and customer data automatically. This integration allows for a smooth transition between shopping and returning processes, ensuring accurate and up-to-date information across both platforms.
Bottom line
Selecting the right return app for Shopify can significantly impact your store’s efficiency and customer loyalty. With the right tool, managing returns becomes a seamless part of your business, ensuring customer satisfaction and business growth.
