Top 17 Shopify Exchange Apps You Should Try

Shopify Exchange app is a robust and versatile app that has become an integral part of the e-commerce landscape.

In this article, we give you comprehensive reviews of our list of choices: their price, features, pros and cons, rating, and more.

The 17 Best Apps For Products Exchange

Parcel Panel Returns& Exchange

Parcel Panel Returns& Exchange is a robust Shopify exchange app that simplifies returns and exchanges for e-commerce businesses. It offers a self-service returns center, automated email notifications, real-time status updates, and return labels. 

Pros:

• Outstanding Customer Support
• Seamless Customer Experience
• User-Friendly Interface
• Integration with popular services like Sendcloud and Shippo
• Allows for flexible product exchanges and refunds, along with proactive email notifications.

Cons:

• Potentially affect loading time

Price: Free

Features:

• Centralized returns management.
• Real-time status updates and email notifications.
• Customizable return solutions.
• Fraud prevention through eligibility rules and evidence requirements.
• Integration with popular shipping services like Sendcloud and Shippo.
• Seamless integration with Shopify for real-time status sync.

Rating: The app has garnered an impressive rating of 4.9 from 58 reviews.

Parcel Panel Returns& Exchange is an excellent choice for e-commerce businesses looking to streamline their returns and exchange processes, reduce costs, and provide a better customer experience. It’s especially valuable for businesses seeking a free, user-friendly solution with outstanding customer support.

ExchangeIt Returns & Exchanges

ExchangeIt Returns & Exchanges is a dedicated shopify exchange app tailored to the Shopify platform, specifically designed to simplify the complex process of managing returns and exchanges. This app focuses on offering an efficient solution for processing returns, managing refunds, restocking inventory, and providing a seamless return portal for order management.

Pros:

• Exceptional Customer Support: 
• Affordable Pricing
• Clear and straightforward functionality for processing exchanges, refunds, and store credit
• Flexible Features
• Seamless integration with Shopify Admin, simplifying the return process.

Cons:

• Not working with their e-tail back-end software (Skubana) led to the need to find an alternative solution.

Pricing: $9.99 per month. 7-day free trial.

Ratings: The app boasts an impressive overall rating of 4.9 

Features:

• Efficient restocking of returned items.
• Quick processing of customer refunds.
• Ability to issue store credit.
• Creation of exchange orders within the Shopify Admin.
• Autocomplete customer details and customizable shipping options for seamless returns.

ExchangeIt Returns & Exchanges is an excellent choice for Shopify store owners looking to streamline their return and exchange processes while keeping costs manageable. It is particularly suitable for businesses seeking an affordable and efficient solution focusing on essential return management features.

ReturnGO Returns & Exchanges

ReturnGO Returns & Exchanges is a self-service return portal that streamlines the process of managing returns and exchanges for businesses. It offers features to automate and customize return policies, track shipments, and enhance the post-purchase experience. 

Pros:

• Efficient Returns Management
• Customization:
• Multi-language and Currency Support
• Integration with various shipping carriers, helpdesks, and other platforms.
• Affordable Pricing
• Prompt Customer Support:

Cons:

• Limited Cross-Border Returns as it can’t generate USPS return labels for returns from the US to Canada.
• Initial Setup Learning Curve

Pricing: Starts at $17/month with a 14-day free trial. Additional charges may apply.

Ratings: It has received a high rating of 4.9 based on 287 reviews.

Features:

• Product and variant exchange
• Gift returns
• Cancel order
• Store Credit
• Flexible return reasons
• Automation rules for exchange, refund, approval, and credits
• Pre-paid return shipping labels
• Integration with shipping carriers, 3PLs, ERPs, helpdesks, and APIs
• Multi-language and currency support
• White label portal
• Dedicated account manager
• Data analysis and actionable return insights

ReturnGO Returns & Exchanges is a shopify exchange app that suits many businesses, including e-commerce and retail companies. It is particularly beneficial for businesses looking to streamline and automate their returns and exchanges process, improve the post-purchase experience, and offer customizable return policies. The app’s multi-language and currency support makes it a good choice for businesses with an international customer base.

AfterShip Returns

AfterShip Returns is an shopify exchange app designed to simplify the returns process for businesses. It offers a self-service customizable branded returns page, email notifications, and automation rules.

Pros:

• Streamlines returns process
• Offers automation rules
• Branded returns pages
• Efficient and cost-effective returns
• 24/7 customer support

Cons:

• Complex setup for multiple brands
• Potential billing issues
• Mixed experiences with customer support

Pricing: Ranges from $0 to $239/month, with varying features and capabilities. There is no free trial available for this app, and additional charges may apply for extra returns beyond the plan’s limit.

Ratings: It has received an overall rating 4.6 based on 2,132 reviews.

Feature: 

• Self-service returns page
• Automated email notifications
• Smart return rules
• Flexible refund and exchange options
• Automation rules
• Branded returns pages
• Carrier and warehouse settings

AfterShip Returns is suitable for businesses that want to streamline and automate their returns process, improve customer satisfaction, and maintain a professional image with branded returns pages and email notifications. It can be especially beneficial for businesses looking to encourage exchanges over returns and reduce the workload associated with returns management.

Yanet: Returns and Exchanges

Yanet: Returns and Exchanges is a shopify return and exchange management app that simplifies business processes. It offers an embedded portal for customers to submit return and exchange requests, with customizable policies and rules.

Pros:

• Easy to use with an embedded portal for customers.
• Customizable return and exchange policies and rules.
• Email notifications keep customers informed.
• Provides options to edit text, banners, and colors to match your brand.
• It is free to use, making it cost-effective for businesses.

Cons:

• The app does not allow processing returns for multiple items in a single ID, requiring individual selection for each item.

Pricing: Free

Rating: It is rated at 4.9 based on ten reviews.

Features:

• Streamlined return and exchange request management.
• Customizable policies and rules for different products.
• Embedded portal for customer submissions.
• Email notifications to keep customers updated.

Yanet: Returns and Exchanges is suitable for businesses looking for a straightforward and free solution to manage return and exchange requests efficiently. It offers customization options to match your brand’s style and provides an embedded portal for customer convenience. 

Loop Returns & Exchanges

Loop Returns & Exchanges is an automated return and exchange platform designed to streamline the returns process, reduce costs, retain revenue, and enhance customer loyalty. The app offers a range of features to optimize return costs, incentivize exchanges, protect against fraud, and provide a premium returns experience. 

Pros:

• Simplifies and automates the returns process.
• Offers customization for return and exchange policies.
• Includes features like “Shop Now” to boost revenue.
• Helpful insights and analytics for informed decision-making.
• Dedicated customer support is appreciated by users.

Cons:

• Some users have raised concerns about the pricing structure, especially for growing businesses.
• The app is integrated only with Shopify, limiting flexibility for users planning to switch e-commerce platforms.
• Requires a minimum 12-month contract with a lack of transparency in pricing.

Pricing: Starting from $29 to $375 per month for their usage-based plan. It does not mention a free trial option. Additionally, there may be additional charges.

Features:

• Workflow optimization for return costs.
• Incentivizing exchanges with Bonus Credit, Shop Now, and Instant Exchanges.
• Fraud protection through Workflows, Custom Rules, and Blocklists.
• Premium returns experience with at-home pickup and self-serve returns.
• Insights and analytics for understanding shopper behavior.

Rating: The app has a rating of 4.6 based on 114 reviews.

Loop Returns & Exchanges is well-suited for businesses seeking to streamline their return and exchange processes, boost revenue through features like “Shop Now,” and gain valuable insights.

Redo Free Returns & Exchanges

Redo Free Returns & Exchanges is an shopify exchange app designed to streamline the returns and exchanges process for businesses. It offers an innovative solution for managing post-purchase experiences, making it more cost-effective while boosting customer loyalty. Redo provides an option to offer free return coverage, similar to Amazon’s return policy, with the app covering the return expenses. It encourages easy exchanges and store credit, helping in reducing return-related costs.

Pros:

• Improved Customer Experience:
• The app pays for return expenses, reducing the financial burden on businesses.
• Efficient Support.
• User-friendly return portal

Cons:

•  Some users have expressed a desire for more customization options, such as allowing customers to exchange one style for a different style.

Pricing: Free

Features:

• Free Return Coverage: Redo covers returns costs, offering businesses an option similar to Amazon’s return policy.
• Exchanges and Store Credit: The app encourages easy exchanges and store credit, enhancing customer loyalty.
• Incentivized Store Credit: Redo incentivizes store credit, promoting repeat purchases and increasing customer value.
• Conversion Rate Improvement: By providing free returns, the app helps boost conversion rates, leading to increased revenue.

Rating: The app has received an impressive rating of 4.9 based on 51 reviews, 

Redo Free Returns & Exchanges is an ideal choice for businesses looking to streamline their returns and exchanges process while reducing costs and improving customer loyalty. It’s particularly beneficial for those aiming to offer free return coverage to customers.

Narvar Returns and Exchanges

Narvar Returns and Exchanges is a free-to-install app designed for Shopify merchants. It focuses on protecting revenue by offering a returns platform that transforms refunds into exchanges. The app provides various exchange options and store credit features, enabling businesses to enhance customer experiences and make smart decisions using returns intelligence.

Pros:

• Customizable messaging with the ability to include promotions and creative content.
• Reduced dependency on in-house customer service due to real-time information availability.
• Highly customizable returns with flexible rules and policies.
• Intuitive interface and responsive customer support.
• Streamlined self-serve process for customers.

Cons:

• Challenges with exchanges, especially related to warehouse management systems.
• Confusion in editing email copy.
• Limited analytics capabilities.
• Concerns about exchange policies potentially leading to financial losses.
• Delays in customer support responses.

Features:

• Customizable Messaging: Narvar allows businesses to customize and schedule messages, promoting promotional offers, product launches, and other creative content.
• Customizable Returns: The app enables the creation of rules, refund policies, restrictions, and exceptions for returns, offering a high degree of customization.
• Enhanced Customer Experience: Narvar’s self-serve process improves the customer experience and reduces the workload on customer service teams.

Rating: The app has received an overall rating of 4.3 based on 19 reviews, indicating general user satisfaction.

Narvar Returns and Exchanges suit Shopify merchants looking to protect revenue, reduce costs, and convert refunds into retained revenue. It’s ideal for businesses seeking customization options for returns and a smoother customer experience. 

Rich Returns & Exchanges

Rich Returns & Exchanges is a Shopify app designed to simplify and automate customer returns, exchanges, refunds, prepaid return labels, and store credit. It provides a self-service, custom-branded return portal that integrates with your store and allows customers to process returns and exchanges easily. The app also offers automated email notifications to keep customers informed.

Pros:

• Streamlines returns and exchanges, saving valuable time.
• Custom-branded return portal.
• Integration with popular apps and services.
• Prepaid return labels from over 50 carriers.
• Automated email notifications to keep customers informed.
• Options for various pricing tiers to suit different business needs.

Cons:

• Limited monthly returns in the lower pricing tiers, with additional charges for exceeding the limit.
• Some users may find the initial pricing a bit high, especially for smaller businesses.
• One user mentioned a discrepancy in the pricing they encountered during installation.

Pricing: 14-day free trial available. Pricing starts from $19 to $199/month.

Features:

• Custom-branded return portal.
• Automated prepaid return labels.
• Integration with popular apps like Intercom, Klaviyo, and Gorgias.
• Variant exchanges.
• Analytics dashboard.
• Auto-refunds.
• Automatic exchanges.
• Custom domain.
• International labels.
• API access.
• Audit log.

Rating: The app has an overall rating of 4.9 based on 66 reviews. 

Online stores, particularly those using the Shopify platform, that deal with customer returns and exchanges would benefit from using Rich Returns & Exchanges. It’s suitable for businesses of different sizes, from small to enterprise-level, offering different pricing tiers to meet their specific needs.

ReturnX | Exchanges & Returns

ReturnX | Exchanges & Returns offers a customer-friendly, customizable returns portal that allows online stores to streamline their returns and exchanges. The app is designed to reduce refunds and save time by automating return labels. It integrates seamlessly with other apps and carriers to enhance the post-purchase experience.

Pros:

• Free plan available, making it accessible for businesses of all sizes.
• Automated rules to align with your return policy.
• Customizable and branded customer portal to reflect your brand’s look and feel.
• Returns analytics for insights and informed decisions.
• Options to encourage exchanges over refunds with store credit.
• Positive user reviews highlight the ease of setup and reduced return fraud.
• Active developer engagement with users.

Cons:

• The free plan has a limit of 10 returns per month and charges $0.7 for each extra return request, which may not be sufficient for larger businesses.
• The pricing for the paid plans is not provided, so potential users need to sign up for the 14-day free trial to explore the paid options.

Pricing:

• 14-day free trial.
• FREE Plan: Includes ten returns per month and charges $0.7 for each extra return request.
• STARTER Plan: Pricing not specified includes 80 returns per month and charges $0.5 for each extra return request.
• GROWTH Plan: Pricing not specified includes 180 returns per month and charges $0.3 for each extra return request.

Features:

• Customizable returns portal.
• Automated return rules.
• Branded customer portal.
• Returns analytics.
• Custom returns policies.
• Automated order creation.
• Automated restocking.
• Automated refunds.
• Integration with iThink Logistics for streamlined returns.
• Active developer engagement.

Rating: 5.0 based on 7 reviews

ReturnX | Exchanges & Returns is suitable for many online stores looking to simplify and automate their returns and exchanges processes. The availability of a free plan makes it accessible to businesses with various needs and budgets. It appears to be particularly beneficial for reducing return fraud and encouraging exchanges, leading to happier customers. 

Omega ‑ Returns & Exchanges

Omega Returns & Exchanges is designed to streamline the return and exchange process for online stores. It offers features like branded return pages, automated notification updates, and the ability to customize return policies, methods, and resolutions. The app also provides comprehensive analytics to help improve products and customer loyalty. It has a new “Shopify Sync” feature to manage return orders and refunds seamlessly.

Pros:

• Hassle-free returns and exchanges management.
• Branded return pages for a customized and professional look.
• Automated notifications to keep customers updated.
• Return labels can be generated and sent to reduce processing time.
• Customizable return rules, including return window, customer, and product tag settings.
• Options to offer refunds in various forms, including store credit and discount codes.
• Active developer support and engagement with users.

Cons:

• Some users have reported that email notifications for return requests are not received, although the developer is working on addressing this issue.

Pricing: The app is free to install, with no pricing information provided for additional charges.

Features:

• Branded return pages.
• Automated notifications.
• Return label generation.
• Customizable return rules.
• Various refund options.
• Shopify Sync for seamless management.
• Comprehensive analytics for insights.

Rating: 4.8 based on 7 reviews

Omega ‑ Returns & Exchanges is suitable for online stores looking to simplify and improve their returns and exchanges process. 

PostCo: Returns & Exchanges

PostCo: Returns & Exchanges provides a branded returns center focusing on revenue retention, upselling returns, and cost-cutting. It offers customization options for the returns portal, allowing you to tailor its design to match your brand’s aesthetics. The app automates and customizes return policies, streamlining the return experience to enhance customer loyalty. 

Pros:

• User-friendly and highly customizable returns portal.
• Ability to configure policy rules to enable specific return outcomes.
• Offers store credit, refunds, and exchanges for equal or higher-value products.
• Automation of shipping label generation with custom or 50+ ready-made integrations.
• Personalization options for return flows, including questions, return reasons, and image uploads.
• Excellent customer support with a dedicated onboarding process.
• Positive user reviews, particularly about the onboarding and support.

Cons:

• Some users have reported issues with response times from the support team, indicating that it may not be consistently responsive.

Rating: 4.9 based on 62 reviews

Pricing:

• Starts at $49/month for the BASIC plan.
• Free 14-day trial available.
• Additional charges may apply based on the selected plan.

Highlight Features:

• Customizable returns portal.
• Policy rule configuration.
• Store credit, refund, and exchange options.
• Shipping label automation.
• Personalized return flow.
• Comprehensive analytics.

PostCo: Returns & Exchanges is suitable for online stores looking to enhance their returns and exchanges processes, retain revenue, and offer a seamless return experience to customers. 

Baback ‑ Exchanges & Returns

Baback ‑ Exchanges & Returns offers an automated solution for end-to-end post-purchase management, with a focus on providing a seamless return experience for customers. It encourages exchanges, coupons, and returns for refunds. 

Pros:

• Streamlines the management of returns, reducing processing time and costs.
• Front-end interface designed to enhance the customer’s return experience.
• Supports various post-purchase options, including exchanges and refunds.
• Complete logistics interface that can be integrated with various logistics providers.
• Competitive return transport contract with logistics partners.
• Support for multiple languages, including French, English, and Spanish.
• Positive user reviews, with mentions of personalized support and responsiveness.

Cons:

• Compatibility with some of Shopify themes

Pricing: Starts from $99/month. 14-day free trial.

Rating: 4.9 based on 11 reviews.

Highlight Features:

• End-to-end management of exchanges and returns.
• Integration with logistics providers.
• Support for multiple languages.
• Competitive return transport contract.

Baback ‑ Exchanges & Returns is suitable for Shopify merchants in France and Europe looking to automate and streamline their post-purchase management, particularly in the context of exchanges and returns. Businesses seeking to enhance the customer experience and optimize their logistics processes can benefit from this app.

ReturnZap ‑ Returns Management

ReturnZap ‑ Returns Management is a top-rated shopify exchange app developed by ReturnZap. This comprehensive solution is tailored to streamline returns, exchanges, and return shipping processes for online businesses, helping them save time and enhance customer satisfaction.

Pros:

• Wide Carrier Support: The app integrates with popular shipping carriers in the US, Canada, UK, Australia, and Europe, enabling businesses to create return labels seamlessly.
• Automated Processing: ReturnZap streamlines the return process with automated approvals, reducing business workload.
• Multiple Ways to Create Labels: The app offers options to offer free returns or charges for them, catering to various business models.
• Flexible Policies: Businesses can customize return policies and either auto-approve or review each request based on their preferences.
• In-Line Exchanges: The feature for in-line size, color, and variant exchanges simplifies the exchange process, reducing the need for refunds.

Cons:

• One user mentioned difficulties in adjusting the frame size of the app.

Rating: 5.0 based on 51 reviews

Pricing:

• 14-Day Free Trial available.
• Pricing starts from $29.95/month

Highlight Features:

• Automated return and exchange management.
• Integration with multiple shipping carriers.
• Customizable return policies.
• In-line size, color, and variant exchanges.
• Support for various languages, including English, French, and German.

ReturnZap is ideal for online businesses of all sizes looking to simplify their returns and exchange processes. It offers flexibility and automation, making it suitable for businesses that want to provide a seamless customer experience while saving time and resources.

Sorted Returns Center

Sorted Returns Center is a highly-rated shopify exchange app designed to simplify and automate returns, exchanges, refunds, and labels for Shopify businesses. It has gained popularity for its user-friendly interface and efficient return process. The app provides auto-generated white-label pages for returns and offers customization options. It seamlessly integrates with Shopify, enhancing the overall shopping experience while efficiently handling returns.

Pros:

• User-friendly interface.
• Efficient return process.
• Auto-generated white-label return pages.
• Customization options.
• Seamless integration with Shopify.
• Increases customer trust and improves the shopping experience.
• A cost-effective solution for offering free returns.

Cons:

• Some users have reported issues with the app’s compatibility with Safari on Mac.
• Limited customization options in the free plan.
• Delayed customer support responses in some cases.
• Alignment issues on mobile devices have been reported.

Rating: 4.7 with 416 reviews

Pricing: Start from $20/month to $500/month with a 14-day free trial. 

Sorted Returns Center suits Shopify businesses looking to streamline their returns, exchanges, refunds, and label generation processes. It is particularly valuable for companies aiming to enhance the customer experience, build trust, and offer efficient returns to their customers. 

Exchanges & Returns by Outvio

Exchanges & Returns by Outvio is a shopify exchange app designed to streamline post-purchase processes. It provides a fully branded self-service portal for customers, along with features to manage order fulfillment, shipping, tracking, and customer communication. This all-in-one platform offers an automated solution to handle exchange returns more efficiently.

Pros:

• Offers a fully branded self-service portal for customers.
• Provides automation for exchanges and returns.
• Supports various communication channels, including SMS, WhatsApp, and email.
• Integration with popular couriers like DHL, UPS, FedEx, and more.
• Multi-language support in English, Spanish, German, Polish, and Portuguese (Portugal).

Cons:

• Some users have reported issues with app integration and customer support.
• Users have experienced challenges with billing and customer service responsiveness.
• Discrepancies between the app’s promised and actual functionalities have been noted.

Rating: 4.3/5 with 22 reviews

Pricing: Starts from $125/month with a 7-day free trial. 

This app suits Shopify store owners looking to automate and enhance their post-purchase processes, including exchanges and returns. It’s especially beneficial for businesses aiming to provide customers with a self-service portal and streamline communication. 

CreditsYard — Store Credit

CreditsYard by MerchantYard is a comprehensive store credit app designed to enhance the shopping experience and boost customer loyalty. It allows businesses to issue store credit to customers for various purposes, such as processing refunds, handling returns, or rewarding loyal shoppers. This app streamlines the store credit management process, making it easy to adjust customers’ balances, both individually and in bulk, and offers features like cashback and automation to incentivize customer engagement.

Pros:

• Offers store credit functionality for managing refunds, returns, and customer rewards.
• Allows customers to purchase store credit themselves.
• Works seamlessly with Shopify POS.
• Supports bulk CSV import and export, simplifying credit tracking.
• Responsive customer support, with the ability to resolve issues and make custom adjustments.

Cons:

• Some users have reported occasional app issues and bugs.
• The app may not meet the needs of all businesses, as effectiveness can vary depending on use cases.
• The basic Shopify plan is limited to specific Shopify store tiers.

Pricing: Start from $29/month for Basic Shopify stores to $199/month for Shopify Plus stores. 7-day free trial.

CreditsYard is a valuable tool for Shopify merchants looking to implement store credit systems for refunds, returns, and customer rewards. It is particularly useful for businesses seeking an alternative to traditional points-based rewards programs. 

5 Tips For Choosing The Right Shopify Exchange App

• Identify your business needs: Before choosing an app, you should identify your business needs and goals. This will help you choose an app tailored to your specific requirements.
• Read reviews and ratings: You should read reviews and ratings of the app before making a decision. This will give you an idea of how other users have found the app and whether it suits your business.
• Check the features: You should check the app’s features to ensure that it meets your business requirements. Some apps may have features that are not relevant to your business, so it’s important to check this before making a decision.
• Consider the price: You should consider the app’s price before making a decision. Some apps may be more expensive than others, so it’s important to choose an app that fits within your budget.
• Choose a reputable provider: You should choose a reputable provider for your Shopify Exchange app. This will ensure that you receive a high quality product and good customer service.

Shopify Exchange App: The Bottom Line

These top 17 Shopify exchange apps offer a variety of features to streamline returns and exchanges, enhancing the customer experience and saving you time and resources. Choose the app that best suits your needs to elevate your e-commerce business.