Tidio Shopify App Review: Best For Live Chat & AI Chatbots

In this post, we’ll delve into the Tidio Shopify App, providing a comprehensive review to help you decide to choose the best for live chat and AI Chatbots and yield a higher conversion rate.

Key Takeaways 

• User-Friendly: Tidio’s intuitive design makes it easy for customers and support teams to use.
• Live Chat Integration: Allows real-time customer support directly on the Shopify store.
• Chatbot Functionality: Offers automated responses for common queries, enhancing efficiency.
• Mobile App: Enables managing customer interactions on the go for constant connectivity.
• Customization: The app can be tailored to fit the specific needs and branding of the Shopify store.
• Multichannel Support: Integrates with social media platforms for broader customer reach.
• Analytics: Provides insights into customer interactions, aiding in strategy optimization.

The Shopify Tidio App: At A Glance 

Tidio Shopify App, a live chat software tailored for Shopify stores, simplifies chatting, creating chatbots, and connecting with social media. It quickly delivers product information and order status to customers. It also shows chat agents the contents of customers’ carts and shopping histories, helping them offer better assistance and recommendations.

The software integrates seamlessly with Shopify, enhancing live chat and chatbot features and making connecting to social media platforms effortless. This integration allows Shopify store owners to communicate directly and quickly with customers.

Shopify Tidio App: Pros and Cons

Undoubtedly, Tidio comes with both strong points and weaknesses. However, it’s evident that its pros have outweighed its cons.

Pros

• Easy Setup: Tidio excels in simplicity, making it a breeze for merchants to add live chat to their websites. The setup process is user-friendly and designed to be straightforward, even for those with limited technical knowledge.
• Centralized Inbox: Its chatbot works across email, Messenger, and Instagram, engaging customers across multiple channels, all conveniently tracked in one place.
• Live Visitor View: Witness customer conversations in real-time as they type, ensuring your agents are ready with timely responses.
• Personalized Interface: Tidio offers a customizable interface for the backend and the website, enabling store owners to tailor the appearance of their customer service platform.
• Free Plan and Flexible Transition: Tidio provides an indefinite free plan, with the option to upgrade for additional features as your business expands.

Cons

• Basic Reports: Tidio’s report generation is relatively basic, potentially requiring integration with a third-party tool for more comprehensive visitor analytics.
• Limited Features: Tidio’s AI chatbots need more extensive features found in other platforms. There’s a current demand for GPT-enabled chatbots within brands.
• Language Support Constraints: Tidio only supports customer interaction in major languages, which could pose an issue for users expanding to a global audience.
• Running on Old LLM Model: Tidio’s chatbot operates on a keyword recognition system, while many competitors utilize more advanced GPT models for more dynamic conversations.
• Inaccuracy Issues: Tidio’s AI chatbots might need to improve, particularly with complex queries. Considering an AI Shopping Assistant could provide more personalized and accurate responses.
• Potential Customer Frustration: If Tidio’s AI chatbot can’t answer a customer’s query, it might result in longer wait times for a human agent, potentially frustrating customers.

Who Is The Tidio Shopify App Best For?

Types of Business

• E-commerce: Ideal for online stores or businesses seeking to enhance customer support and website engagement.
• Service-Oriented Businesses: Those looking to offer their website visitors immediate assistance and personalized interactions.
• Tech-Savvy Brands: Companies comfortable with easy-to-use technological solutions for customer engagement.

Business Sizes

• Small to Medium Enterprises (SMEs): Perfect for businesses aiming to start or scale their online presence with an accessible and cost-effective customer support solution.
• Growing Startups: Seek a streamlined customer interaction platform without the complexity of larger enterprise solutions.

Specific Requirements

• Quick Setup and User-Friendly Interface: The online store needs a rapid integration of live chat functionalities without technical complexities.
• Basic Customer Interaction and Support: Businesses require a fundamental but efficient customer engagement solution.
• Cost-Conscious Businesses: Ideal for businesses looking for a free plan or a cost-effective solution to start with and expand as their business grows.
• Multilingual Support Needs: Brands focusing on specific languages Tidio supports, such as English, German, French, Italian, Portuguese (Brazil), and Spanish.
• Focused on Immediate Customer Service: Companies that value real-time visitor views to provide prompt and tailored responses.
• Preference for Tailored Branding: Businesses desiring a customizable interface to align with their branding and website aesthetics.

Tidio Shopify App: A Detailed Review

Tidio comes with a lot of exciting features, especially for Shopify stores. Also, it comes with diverse pricing plans that you can flexibly upgrade to fit your needs. There is a detailed Tidio chat review about each feature and pricing plan below:

Pricing

Free Installation

Tidio’s Free plan offers essential tools for managing ecommerce customer support. It includes unlimited live chats for immediate assistance and a “Visitor Info” feature for personalized responses. Furthermore, it supports team collaboration with notes and tags. The plan also integrates with various existing tools for streamlined operation.

Communicator Plan

This plan costs $25/month or $250/year (if paid annually) and caters to stores seeking to provide personalized customer service through multiple support agents. It includes:

• The “Live visitor list” feature allows real-time monitoring of website visitors and instant notifications for new arrivals, facilitating immediate and personalized assistance.
• They are utilizing the “Viewed pages” function to understand customer interests, paving the way for customized support based on browsing behavior. 

Chatbots

Tidio offers a Chatbot plan for small support teams at $25 per month or $250 per year (with annual payment). This plan enables you to provide instant support on your website using custom or pre-made chatbots. These chatbots can manage routine questions, allowing your agents to focus on more complex issues and gather customer feedback.

Tidio+

Tidio+, priced at $394/month, is their most comprehensive option. It bundles all features from Communicator and Chatbot plans, with added benefits like a dedicated Customer Success Manager and Implementation Specialist. The plan offers unlimited live chat operators and chatbots, 24/5 live chat, 24/7 emergency phone support, and AI bots for task automation and efficiency.

Key Features

Real-Time Visitor Monitoring

Tidio’s software enables real-time tracking of all your website visitors’ activities. It allows you to understand their interests and promptly offer tailored solutions, significantly boosting your potential for successful sales.

Email Integration

This simple but highly effective feature enhances lead and information management by merging email inboxes with various leads. It helps store owners prevent disorder, lowers stress, and improves time efficiency, ensuring no wasted time.

Live chat

Tidio’s live chat feature, known for its ease of use and flexibility, integrates smoothly with your website, Facebook Messenger, and Instagram chat. It offers key functionalities such as pre-chat forms, chat transcripts, and analytics. 

Helpdesk

Tidio’s helpdesk feature is easy to use and effective, assisting in managing customer tickets and facilitating quick resolution of issues. It also incorporates a knowledge base accessible to customers. However, compared to other helpdesk solutions, Tidio’s feature may offer a more limited range of functionalities.

Multichannel

Tidio’s multichannel capability links you with customers across your website, Facebook Messenger, and Instagram, providing versatile customer engagement. 

Analytics

Tidio’s analytics feature furnishes valuable insights into customer interactions, aiding in evaluating chat and chatbot performance and highlighting areas for improvement.

Chatbots

This feature effectively manages frequent queries, organizes leads, and boosts sales, and is straightforward to create and manage. However, Tidio cannot handle client chats on platforms like WhatsApp, Instagram, or Twitter, leading to delays in direct one-on-one conversations.

Ratings and Customer Reviews

Overall, customer reviews of the Tidio Shopify App are generally positive. Users often praise its user-friendly interface, practical chatbot functionality, and seamless integration with Shopify. Many appreciate the efficiency it brings to customer service and its role in enhancing the overall customer experience. 

However, some users mention limitations in integration with specific social media platforms and occasional technical issues. These reviews highlight Tidio as a beneficial tool for e-commerce businesses looking to improve customer interaction.

Tidio is highly regarded as a top chat app, particularly for Shopify users. It’s straightforward to install and offers excellent functionality. With always-accessible customer support, this app is a favorite for its features. It comes highly recommended for any store aiming to enhance their customer service.

This app is excellent, fulfilling all necessary functions without unnecessary complexity. Its integration with the mobile app for managing chats on the move is particularly outstanding. A special mention to Arek for providing exceptional customer service and assistance with account troubleshooting.

This highly functional and user-friendly live chat app offers outstanding customer support. Its free plan is notably comprehensive. The app excels in customization and the ease of implementing premium features. It comes highly recommended.

This app imposes additional charges once certain usage thresholds are reached, without offering any new features. In my opinion, the extra cost is not justified, making it less worthwhile.

How To Integrate The Tidio App To Your Shopify Store

The app integrates with Shopify through a straightforward setup process. Store owners need to set up a Tidio account to connect to their Shopify store, and they are ready to sync products, automate order fulfillment, and maintain regular synchronization.

• Step 1: Log in to your Shopify App Store. 

Start by accessing your current Shopify account or set up a new one using your email address, Google account, or Facebook credentials.

• Step 2: Find “Tidio Live Chat & AI Chatbots” and Click “Add App.” 

Navigate to the Shopify App Store and enter “Tidio Live Chat & AI Chatbots” in the search bar. Click “Install” to initiate the Tidio integration process.

• Step 3: Click “Install app” 

• Step 4: You need to sign in to your Tidio.com account and password. If you don’t have an existing account, please create one now!

• Step 5: After successfully signing in, you navigate to the Tidio website with Dropshipping on Tidio.com by clicking “Get Started.”

• Step 6: After going through some questions for personalization in “Starting Tour,” select “Integration” in the left-side toolbar. 

• Step 7: In here, you choose “Shopify”

• Step 8: Enter your URL store information and click “Connect to Shopify” to complete integrating. 

Why should you connect the Tidio App to Shopify?

Here are some reasons why you should connect Tidio to Shopify:

Seamless Customer Data Integration

Integrating Tidio with Shopify streamlines the transfer of customer data into your email marketing system. This setup enables you to create more targeted and relevant email campaigns by segmenting your audience based on their interactions in the online store. This deeper understanding of your customers helps store owners improve personalized messages that align with their interests, enhancing engagement and driving sales.

Enhanced Automation Capabilities

Integrating Tidio with Shopify unlocks advanced automation tools for creating complex email sequences. Based on customer behavior, these tools automatically send welcome emails, abandoned cart reminders, product recommendations, and post-purchase follow-ups. 

This automation nurtures leads and guides customers through their purchasing journey, fosters more robust relationships, encourages repeat purchases, and guarantees timely, consistent communication.

Real-Time Analytics and Optimization

Tidio’s integration with Shopify offers immediate analytics for email campaigns, allowing you to track vital metrics such as open rates, click-through rates, and conversion rates. This data evaluates campaigns’ effectiveness and understands customer engagement trends. With these insights, you can make informed decisions, optimize content, and adjust marketing strategies for improved results.

Enhanced Customer Experience

Connecting Tidio with Shopify enables a personalized and seamless customer experience. Targeted and timely emails reflecting customer behaviors improve both sales and satisfaction. Moreover, personalized recommendations and customized content help build stronger brand loyalty and garner positive reviews.

Tidio Shopify App Alternatives

Before you conclude, here are four other Tidio alternatives you can compare:

Zendesk

Why we like it

Zendesk Suite is a robust alternative to Tidio for customer support. It enables real-time responses, nurturing customer loyalty and encouraging recurring business for your company.

Key features

• Ticket management: Zendesk provides a centralized system for tracking and managing customer tickets. This includes prioritizing tickets, assigning them to agents, and monitoring their progress.
• Multi-channel Support: Zendesk allows businesses to support customers across multiple channels, including email, phone, chat, and social media.
• Knowledge Base: Zendesk provides a knowledge base where businesses can store and share customer information, such as FAQs, product documentation, and troubleshooting tips.
• Reporting and Analytics: Zendesk provides a variety of reports and analytics to help businesses track their customer support performance and identify areas for improvement.

Pricing

Zendesk Suite plans

• Suite Team: $55 per agent/month billed annually, $3.300/year for five agents
• Suite Growth: $89 per agent/month billed annually, $5.340/year for five agents
• Suite Professional: $115 per agent/month billed annually, $6.900/year for five agents
• Suite Enterprise: Contact to sales

Basic Plan

• Support Team (Foundational Support Only): $19 per agent/month billed annually, $1.140/year for 5 agents
• Support Professional: $55 per agent/month billed annually, $3.300/year for 5 agents
• Support Enterprise: $115 per agent/month billed annually, $6.900/year for 5 agents

Rating & Reviews

Zendesk has a very positive reputation among customers, with an overall rating of 4.3 out of 5 stars on G2 Crowd. Customers praise Zendesk for its ease of use, comprehensive features, and excellent customer support.

Here are some specific examples of positive customer reviews of Zendesk:

• Zendesk has been a great addition to our customer support team. It has helped us streamline our processes and improve response times.
• Zendesk is a user-friendly and robust customer support platform. It has all the features we need to provide excellent customer service.
• Zendesk’s customer support is top-notch. They always respond quickly to our questions and help us resolve any issues.

Of course, no software is perfect, and Zendesk is no exception. Some customers have reported that the platform can be expensive and that it can be difficult to customize to meet their specific needs. 

However, most customer reviews for Zendesk are positive, and the platform is widely regarded as one of the best customer support software solutions available.

Manifest AI

Why we like it

Manifest AI is a new GPT-3.5-powered AI shopping assistant that elevates your website’s customer experience with cutting-edge capabilities. It provides 24/7 human-like customer support through an AI-powered chatbot, so your customers can always get help.

Key features

• AI-driven Shopping Assistant: Using the power of GPT-3.5, Manifest AI delivers tailored support and precise product suggestions, simplifying how customers make their purchases.
• Natural Language Comprehension: Manifest AI accurately comprehends customer search queries, comprehending intricate product specifications, attributes, and advantages, thereby suggesting the most pertinent items.
• Global Language Support: Manifest AI caters to a worldwide audience, accommodating multiple languages, such as Hindi, Spanish, French, German, Portuguese, Italian, Dutch, Russian, Arabic, and Chinese.
• Guidance Throughout the Buying Process: Manifest AI assists customers in exploring products, furnishes comprehensive product information, eases product comparisons, and readily addresses policy-related inquiries.
• Effortless Integration: Manifest AI seamlessly integrates into Shopify websites with a simple click post customization tailored to user preferences.

Pricing

• Free Forever Plan: This plan includes up to 750 monthly messages, custom data upload, Shopify store sync, avatar customizations, all languages, product recommendations, similar products, and analytics.

Rating & Reviews

Manifest AI is a relatively new product, so few customer reviews are available for some other AI shopping assistants. However, the available reviews are overwhelmingly positive.

On Shopify, Manifest AI has a rating of 4.4 out of 5 stars, with 75% of users rating it 5 stars. Customers praise Manifest AI for its ease of use, powerful features, and excellent customer support.

Here are some positive customer reviews of Manifest AI:

• Manifest AI is the best AI shopping assistant I have used. It is easy to set up and use and provides our customers excellent support.
• Manifest AI has helped us reduce customer support costs and improve customer satisfaction ratings.
• Manifest AI is a valuable asset to our team. It helps us to provide our customers with 24/7 support and resolve their issues quickly and efficiently.

BIK

Why we like it

Developed by Manifest AI, BIK is an all-in-one marketing platform that drives acquisition, retention, and customer engagement for D2C brands with conversational commerce on platforms such as WhatsApp, Messenger, SMS, and Email. 

Key fe platformsatures

• Conversational Commerce: Facilitates direct interactions and customer transactions through the Instagram platform.
• Targeted Marketing: Enables precise targeting of audiences based on interests, behaviors, and demographics.
• Visual Storytelling: Supports captivating visual content creation and sharing for compelling brand storytelling.
• Personalized Messaging: Allows brands to engage customers with customized messages and interactions.
• Customer Service Integration: Facilitates customer support and query resolution via WhatsApp for enhanced user experience.
• Automated Campaigns: Enables automated and personalized email marketing campaigns for different customer segments.
• Analytics and Tracking: Provides insights into email campaign performance, including open rates, click-through rates, and conversions.

Pricing

• Free Plan: This plan provides a dedicated BIK Growth Strategy Manager to build 30+ revenue-generating streams and build your journey, leading to higher abandoned cart recovery rates.

Rating & Reviews

BIK has a rating of 4.8 out of 5 stars on the Shopify App Store, with six reviews. Customers praise BIK for its ease of use, powerful features, and excellent customer support.

Here are some specific examples:

• I was impressed with the product’s maturity and the quick, expert support. Highly recommended!
• The team at Bik is very supportive and willing to help in every step. Multiple integrations made automation easier for us. They have great lead generation and gamification features. Bik also helped us fast-track customer support, which in turn helped enhance customer satisfaction.

FreshDesk

Why we like it

Freshdesk has established itself as a prominent player in the customer support industry, offering a comprehensive suite of capabilities that make it an all-in-one solution suitable for businesses of all sizes.

Key features

• Customer Data Synchronization: Freshdesk automatically syncs customer data from Shopify, so your support team has all the information they need to help customers quickly and efficiently. This includes customer contact information, order history, and previous support interactions.
• Help Widget: You can embed a Freshdesk help widget on your Shopify store so customers can submit tickets or browse your knowledge base for answers to their questions.
• Order Management: Freshdesk allows you to manage Shopify orders directly from within the platform, including viewing order details, issuing refunds, and canceling orders.
• Reporting and Analytics: Freshdesk provides a variety of reports and analytics that can help you track your customer support performance and identify areas for improvement.
• Omnichannel Support: Freshdesk lets you support customers through multiple channels, including email, live chat, social media, and phone.
• Automation: Freshdesk can help you automate many customer support tasks, such as routing tickets to the right team members and sending automated responses to common questions.
• Self-service: Freshdesk offers a variety of self-service features, such as a knowledge base and a customer portal, so customers can find answers to their questions without having to contact support.

Pricing

• Free: Up to 10 agents
• Growth: $15 per agent/month, billed annually; $18 per agent/month, billed monthly
• Pro: $49 per agent/month, billed annually; $59 per agent/month, billed monthly
• Enterprise: $79 per agent/month, billed annually; $95 per agent/month, billed monthly

Rating & Reviews

FreshDesk empowers over 60K+ businesses to delight their customers and employees with ease. At a glance, FreshDesk has a very positive reputation among customers, with an overall rating of 4.4 out of 5 stars from 3,011 reviews on G2 Crowd. Customers praise FreshDesk for its feature-rich applications and unparalleled customer service.

Here are some positive customer reviews of FreshDesk:

• I manage our chat platform and service strategy. We switched to Freshworks for its APIs, allowing us to use our chat client. I’ve been pleased with the collaboration.
• Whether a customer contacts us by call, email, social media, or Messenger, we can see their activity history. This helps us provide personalized service, making customers feel recognized and valued.
• As we’ve grown, Freshdesk has grown with us. What stands out is its ease of use without needing an administrator. Features like ticket automation, screen-sharing in chat, and customized portals for different user groups significantly reduce our response times.

Final Thoughts

Tidio makes it easy to have productive conversations with customers, allowing you to interact with website visitors in real time. After reviewing the pros and cons, we can honestly say that the Tidio Shopify app is a good investment for e-commerce brands that want to provide excellent customer support.

FAQs