7+ Best Shopify WhatsApp Apps in 2024

This article dives into the 7+ best Shopify WhatsApp apps, showcasing solutions that promise to revolutionize how merchants interact with their customers.

Quick Comparisons of the Best Shopify WhatsApp Apps

App Name	Vendor	Rating	Pricing (Monthly)	Logo	Action
Avada WhatsApp Chat, FAQ Page 👉 More Info	Avada	⭐️5.0	Free		Get app!
Chaty: WhatsApp & Chat buttons 👉 More Info	Premio	⭐️5.0	Free Plan Available		Get app!
Dondy: WhatsApp Marketing+Chat 👉 More Info	Dondy	⭐️4.9	Free Plan Available		Get app!
SeedGrow WhatsApp Chat Widget 👉 More Info	SeedGrow	⭐️4.9	Free Plan Available		Get app!
Ctx: WhatsApp Chat & Abandoned 👉 More Info	Softpulse Infotech	⭐️4.8	Starts from Free Forever		Get app!
Pushdaddy WhatsApp, Live Chat 👉 More Info	pushdaddy.com	⭐️4.3	Free to Install, optional charges for advanced features		Get app!
Interakt ‑ WhatsApp Marketing 👉 More Info	interakt.shop	⭐️3.8	Starts from $15/month		Get app!
Marketing+Support on WhatsApp 👉 More Info	SuperLemon App	⭐️3.5	Free Forever		Get app!

Avada WhatsApp Chat, FAQ Page

Rating: 5.0/5 ⭐
Total reviews: 1,181 ✍
Developer: Avada

Overview

Avada WhatsApp Chat, FAQ Page is a comprehensive customer service solution tailored for Shopify stores. It excels in automating customer service through an extensive FAQ system and enhances engagement with a customizable WhatsApp Chat widget. With a perfect rating, this app is celebrated for its ease of use, rich feature set, and exceptional customer support. It facilitates seamless communication and provides instant answers to customer queries, thereby improving the shopping experience and potentially boosting sales.

Key Features

• Unlimited FAQs: Allows for the creation of a detailed FAQ page to address common customer inquiries.
• Customizable WhatsApp Chat Widget: Integrates WhatsApp chat for real-time customer support.
• Responsive Design: Ensures FAQs and chat widget look great on all devices, including mobile.
• Multiple Language Support: Caters to a global audience by supporting various languages.
• Advanced Contact Widget: Offers multiple contact methods including WhatsApp, phone calls, and Messenger for 24/7 support.
• Order Tracking Functionality: Enables customers to track their orders directly from the FAQ section.

Pros & Cons

Pros:

• User-friendly interface and straightforward setup process.
• High level of customization to align with store branding.
• Responsive and helpful customer support team, with special mentions for Jasmine and Hana.
• Free to use, with comprehensive features that enhance customer service without additional costs.

Cons:

• Limited chat integration, as noted by some users who expected more from the WhatsApp functionality.
• Some users desired more customization options for the URL and styling of the FAQ and chat widgets.

Pricing

• Free: The app is completely free, offering full access to its features without any charges.

Who Is Best For

• E-commerce stores looking to automate customer service: Ideal for businesses seeking to efficiently manage FAQs and provide quick answers to customer queries.
• Shopify merchants aiming for enhanced customer engagement: With the WhatsApp chat widget, it’s perfect for stores wanting to offer real-time support.
• Businesses with an international customer base: The app’s multiple language support makes it suitable for stores serving customers from different regions.
• Stores requiring a versatile contact widget: The app’s ability to integrate various contact methods ensures businesses can cater to customer preferences for communication.

Chaty: WhatsApp & Chat buttons

Rating: 5.0/5 ⭐
Total reviews: 223 ✍
Developer: Premio

Overview

Chaty: WhatsApp & Chat buttons designed to streamline customer communication by integrating over 20 chat channels, including WhatsApp, Facebook Messenger, Viber, Line, Telegram, and Instagram. With a flawless rating, Chaty is highly praised for its ability to connect merchants directly with their customers through their preferred chat apps. The app is recognized for its comprehensive customization options, allowing for a cohesive brand experience, and its lightweight design ensures no negative impact on site performance.

Key Features

• Multiple Chat Channels: Supports WhatsApp, Facebook Messenger, and 20+ other chat options.
• Customizable Chat Widget: Offers extensive customization for font, color, position, icons, and welcome messages.
• Advanced Targeting: Features targeting based on country, page, schedule, and visitor behavior.
• Google Analytics Integration: Enables tracking and analysis of customer interactions with the chat button.
• Mobile Optimization: Ensures the chat widget is responsive and functional on mobile devices.
• WhatsApp Pop-Up Feature: Engages visitors directly on WhatsApp, enhancing the customer service experience.

Pros & Cons

Pros:

• Seamless integration with multiple chat platforms, facilitating diverse customer preferences.
• Extensive customization options to align the chat widget with store aesthetics.
• Effective Google Analytics integration for monitoring widget performance.
• Exceptional customer support, with quick and helpful responses to inquiries and issues.

Cons:

• Some users find the pricing a bit high, although the value derived justifies the cost.

Pricing

• Free Plan: Up to 500 visitors/month with basic widget customization and unlimited channels.
• Basic: $15/month or $150/year (save 17%) – Expanded visitor limit and additional customization options.
• Pro: $39/month or $390/year (save 17%) – Further increased visitor limit and advanced targeting features.
• Growth: $79/month or $790/year (save 17%) – Designed for stores with high traffic, offering the most comprehensive feature set.

Who Is Best For

• E-commerce stores seeking to enhance customer communication: Ideal for Shopify merchants wanting to offer multiple contact options through a single widget.
• Businesses focusing on customer service: With its easy integration of popular chat apps, Chaty is perfect for stores aiming to improve the quality of their customer support.
• Shopify users needing detailed analytics: The app’s Google Analytics integration makes it suitable for businesses that prioritize data-driven decision-making.
• Stores aiming for a customized chat experience: Thanks to its broad customization capabilities, Chaty is great for brands looking to maintain a consistent look and feel across their communication channels.

Dondy: WhatsApp Marketing+Chat

Rating: 4.9/5 ⭐
Total reviews: 677 ✍
Developer: Dondy

Overview

Dondy: WhatsApp Marketing+Chat  is an innovative Shopify app designed to enhance e-commerce engagement and sales through effective WhatsApp communication strategies. With a stellar rating, it stands out for enabling Shopify merchants to easily integrate WhatsApp chat buttons, marketing campaigns, and automation directly into their stores. The app is celebrated for its straightforward installation process, comprehensive customization options, and exceptional support team. It offers a seamless way to connect with customers in real time, recover abandoned carts, and execute targeted marketing campaigns.

Key Features

• WhatsApp Floating Widget: Provides a visible and accessible chat option for customers.
• Unlimited WhatsApp Conversations: Facilitates endless customer interactions without additional costs.
• Customizable Design: Allows for tailoring the widget’s appearance to match the store’s branding.
• One-Click Message Sending: Enables quick communication for abandoned cart recovery and order confirmations.
• Analyzing Reports: Offers insights into chat effectiveness and customer engagement.
• Automated & Customizable WhatsApp Messages: Supports personalized marketing and customer service communications.

Pros & Cons

Pros:

• User-friendly interface and one-minute setup for immediate use.
• Extensive design customization for a cohesive user experience.
• Free plan available, making it accessible for businesses of all sizes.
• VIP support, ensuring quick and effective assistance for any issues.

Cons:

• Some features desired by users, such as enhanced WhatsApp automation customization, are pending future updates.
• Pricing for advanced features may be a consideration for small businesses.

Pricing

• 7-Day Free Trial
• Free Plan: Includes WhatsApp Floating Widget, unlimited conversations, and basic customization.
• Pro: $6.99/month or $67.10/year (save 20%) – Adds premium button designs and advanced widget customization.
• Advanced: $14.99/month or $119.88/year (save 33%) – Includes one-click WhatsApp messages for various customer interactions.
• Power Automation: $39.99/month or $359.88/year (save 25%) – Offers personal WhatsApp API account and extensive messaging capabilities.

Who Is Best For

• E-commerce stores seeking to improve customer interaction: Ideal for businesses wanting to utilize WhatsApp for direct communication and support.
• Merchants focusing on cart recovery and personalized marketing: With its automated messaging features, it’s perfect for stores looking to increase conversions.
• Shopify users in need of an easy-to-install chat solution: Thanks to its simple setup and customization, it’s suitable for merchants of all technical levels.
• Businesses requiring detailed analytics on customer engagement: The app’s reporting features make it a valuable tool for analyzing and optimizing WhatsApp communication strategies.

SeedGrow WhatsApp Chat Widget

Rating: 4.9/5 ⭐
Total reviews: 123 ✍
Developer: SeedGrow

Overview

SeedGrow WhatsApp Chat Widget is a powerful communication tool designed for Shopify stores to seamlessly integrate WhatsApp messaging into their online presence. With a high rating, this app is lauded for its straightforward setup, user-friendly interface, and customizable features that enhance customer interaction. It supports direct communication through WhatsApp, enabling instant engagement and support. The widget’s design is responsive, ensuring it fits well with any store’s aesthetic on both desktop and mobile devices.

Key Features

• Multiple WhatsApp Accounts: Allows the addition of different member accounts for specific campaigns.
• E-commerce Enhanced Button: Enables customers to contact stores with a single click from product pages.
• Customizable Design: Offers extensive options to tailor the chat widget’s appearance to match your store.
• Selective Display Options: Provides flexibility to show or hide the chat widget on chosen pages.
• Multi-Agent Support: Facilitates setting up single or multiple agents for diversified customer handling.
• Prefilled Messages: Enhances customer convenience with customizable prefilled messages for instant queries.

Pros & Cons

Pros:

• Effortless installation and Shopify integration, offering a direct line of communication to customers.
• Responsive and supportive customer service team, providing quick and effective solutions.
• The ability to customize agent details, working hours, and chat messages for a personalized customer experience.
• Features like auto-hide for offline agents and custom styling options enhance the functionality and appearance of the chat widget.

Cons:

• Limited by the constraints of the free plan, prompting upgrades for access to advanced features.

Pricing

• 14-Day Free Trial
• Free Plan: Includes the basic WhatsApp floating widget and multiple agents, among other features.
• Pro: $6.90/month – Offers additional customization for working hours, styling, and includes VIP support for advanced user needs.

Who Is Best For

• E-commerce stores prioritizing customer support: Ideal for businesses looking to offer real-time assistance and enhance customer service through WhatsApp.
• Shopify merchants seeking customizable chat options: With its wide range of customization features, it’s perfect for stores wanting to align the chat widget with their brand identity.
• Businesses aiming for enhanced lead and conversion tracking: The app’s integration with Google Analytics for event tracking makes it suitable for merchants focused on monitoring their sales funnel.
• Stores requiring flexible chat deployment: The ability to control where and when the chat widget appears on the site ensures that businesses can tailor customer interactions according to their strategy.

Ctx: WhatsApp Chat & Abandoned

Rating: 4.8/5 ⭐
Total reviews: 697 ✍
Developer: Softpulse Infotech

Overview

Ctx: WhatsApp Chat & Abandoned is a comprehensive communication tool for Shopify stores, designed to enhance customer engagement and boost conversions through WhatsApp. With an impressive rating, this app stands out for its multifunctional capabilities, including a WhatsApp chat widget, automated cart recovery messages, and manual recovery options. It offers a seamless integration process, allowing for an intuitive setup that enriches the customer experience by facilitating direct communication and personalized service.

Key Features

• WhatsApp Chat Widget: Enables live chat support directly through WhatsApp, improving customer service.
• Automated Abandoned Cart Recovery: Sends automatic WhatsApp messages to recover abandoned checkouts, enhancing conversion rates.
• Manual Recovery Options: Offers manual abandoned cart recovery through Android, iOS app, and app admin for a personalized approach.
• Multiple Support Agents: Allows for the addition of various agent accounts, enabling customers to connect with specific departments or personnel.
• Customizable Chat Experience: Tailor the widget with custom working hours, prefilled messages, and premium button designs for a unique brand experience.
• Analytics and Reporting: Provides insights into chat interactions and recovery success rates to optimize strategies.

Pros & Cons

Pros:

• Easy installation and Shopify integration for swift setup and use.
• Customizable widget enhances the store’s user interface, aligning with brand aesthetics.
• Free plan offers robust features, making it accessible to businesses of all sizes.
• Exceptional customer support, providing helpful and prompt assistance for queries and customization.

Cons:

• Some users desire more advanced customization options for automated messages.
• Additional charges for automated messages may apply, depending on usage and plan.

Pricing

• 30-Day Free Trial
• Free Forever: Includes unlimited chats, multiple support agents, and basic widget customization.
• Advanced: $8.99/month – Adds manual abandoned cart recovery, COD verification, and order confirmation.
• Premium: $16.99/month – Enables automated WhatsApp messages with customizable templates for comprehensive engagement strategies.

Who Is Best For

• E-commerce stores aiming to enhance customer service: Ideal for businesses looking to provide immediate support and improve customer satisfaction through WhatsApp.
• Merchants focusing on reducing cart abandonment: With both automated and manual recovery options, it suits stores intent on reclaiming potential sales.
• Shopify users seeking an all-in-one communication solution: The app’s multifaceted features, including chat support, FAQs, and order tracking, make it suitable for stores desiring a comprehensive tool for customer interaction.
• Businesses requiring detailed engagement analytics: The app’s reporting capabilities offer valuable insights for optimizing communication strategies and maximizing conversion opportunities.

Pushdaddy WhatsApp, Live Chat

Rating: 4.3/5 ⭐
Total reviews: 4,144 ✍
Developer: pushdaddy.com

Overview

Pushdaddy WhatsApp, Live Chat is a dynamic Shopify application designed to enhance customer engagement through integrated communication tools. With a solid rating, this app allows Shopify merchants to effortlessly connect with their customers via WhatsApp and Live Chat. It features automation capabilities for abandoned cart recovery, order confirmations, and shipping updates, alongside push notifications for marketing activities. The app is recognized for its quick installation process, reliability, and versatile chatbot functionality for automated responses and FAQs.

Key Features

• WhatsApp Chat & Live Chat: Offers instant messaging options for customer inquiries without the need for signup.
• Abandoned Cart Recovery: Utilizes automated messages to recover lost sales and engage potential customers.
• Push Notifications: Enables marketing outreach and sales boosts through timely notifications.
• Customizable Chat Widget: Allows for personalization to match the store’s branding and customer interaction style.
• Automated Chatbot & FAQ Pages: Provides pre-programmed answers to common questions, reducing manual customer service workload.

Pros & Cons

Pros:

• User-friendly setup and seamless WhatsApp integration cater to businesses of all sizes.
• Customizable chat options enhance the customer service experience.
• Responsive customer support, offering timely help for setup and operational queries.
• Free version available, providing a cost-effective solution for engaging customers.

Cons:

• Some users report issues with the abandoned cart feature not functioning as expected.
• Criticism regarding the user interface suggests room for improvement in app design and usability.

Pricing

• Free to Install: Basic chat functionality is available at no cost.
• Optional Charges: Automated messages for cart recovery, order updates, and more are available for an additional fee, enhancing the app’s utility for businesses looking to maximize conversion rates.

Who Is Best For

• E-commerce stores seeking to improve customer communication: Ideal for Shopify merchants aiming to offer real-time support and engagement through WhatsApp and live chat.
• Businesses focusing on cart recovery and sales conversion: With automated messaging for abandoned carts and order confirmations, it suits stores looking to increase their conversion rates.
• Shopify users in need of a versatile communication tool: The app’s broad functionality, including chatbots and FAQ pages, makes it suitable for businesses seeking to automate and streamline customer interactions.
• Merchants requiring a customizable chat experience: Thanks to its flexible chat widget design, Pushdaddy is great for brands looking to maintain a consistent aesthetic while interacting with customers.

Interakt ‑ WhatsApp Marketing

Rating: 3.8/5 ⭐
Total reviews: 122 ✍
Developer: interakt.shop

Overview

 Interakt ‑ WhatsApp Marketing is a versatile tool designed for Shopify stores to leverage WhatsApp for marketing and customer support. With a modest rating, this app facilitates enhanced engagement with customers by automating notifications, sending bulk personalized campaigns, and providing a shared team inbox for efficient communication. It aims to convert business inquiries into sales through direct interaction on WhatsApp, featuring automated reminders for abandoned carts and a streamlined process for managing customer queries.

Key Features

• Automated Store Notifications: Sends automated WhatsApp messages for order confirmations, shipping updates, and cancellations.
• Bulk Personalized Campaigns: Allows for sending marketing campaigns directly to customers’ WhatsApp, with analytics to track performance.
• Shared Team Inbox: Offers a centralized platform for managing customer conversations, making teamwork more efficient.
• WhatsApp Chat Widget: Enables website visitors to easily reach out via WhatsApp for inquiries or support.
• Catalogs on WhatsApp Chat: Send product catalogs directly to customers through WhatsApp chat for enhanced shopping experiences.

Pros & Cons

Pros:

• Intuitive management for non-technical users, simplifying customer service and marketing tasks.
• Features like the catalog send-out and automated notifications enhance customer interaction and sales opportunities.
• Positive feedback on the app’s support team and their responsiveness to queries.

Cons:

• Some users have noted the app lacks certain advanced automation features.
• Mixed reviews highlight areas for improvement, particularly in adding more comprehensive functionalities.

Pricing

• 14-Day Free Trial
• Starter Plan: $15/month – Includes 1000 free service conversations per month, API approval, auto notifications, and a shared inbox.
• Growth Plan: $35/month – Adds notifications with delay, analytics, chat automation, and more advanced features.
• Advanced Plan: $45/month – Offers additional segmentation for customers, increased API rate limits, and automated workflows.

Who Is Best For

• E-commerce businesses aiming to utilize WhatsApp for marketing: Ideal for stores looking to directly engage customers with automated messages and personalized campaigns.
• Stores requiring an efficient customer support system: With its shared inbox and chat widget, the app is well-suited for businesses seeking to streamline their customer service operations.
• Merchants interested in exploring WhatsApp as a sales channel: The app’s ability to send catalogs and conduct marketing campaigns through WhatsApp makes it suitable for shops aiming to boost their sales through direct communication.
• Shopify users looking for an easy-to-manage WhatsApp integration: Given its user-friendly interface and supportive customer service, it’s particularly beneficial for non-technical store owners seeking to enhance their marketing and support functions on WhatsApp.

Marketing+Support on WhatsApp

Rating: 3.5/5 ⭐
Total reviews: 1,043 ✍
Developer: SuperLemon App

Overview

Marketing+Support on WhatsApp by SuperLemon App is designed to empower Shopify stores with a comprehensive set of WhatsApp tools for customer engagement and sales conversion. Despite its moderate rating, the app offers valuable functionalities such as a WhatsApp chat widget, share buttons, automated messages for cart recovery, and COD verification. It aims to streamline communication by providing a shared team inbox and facilitating direct marketing campaigns through WhatsApp.

Key Features

• WhatsApp Chat and Share Widgets: Enhances site functionality by enabling customer support and viral sharing.
• Automated and Manual Abandoned Cart Recovery: Sends reminders to customers to complete their purchases.
• Custom Templates and Marketing Campaigns: Allows for personalized messaging and targeted campaigns via WhatsApp.
• Shared Team Inbox: Consolidates customer communications for efficient management by support agents.
• COD Verification and Order Notifications: Streamlines the order process with automated confirmations and delivery updates.

Pros & Cons

Pros:

• Free plan available, offering basic functionalities for small businesses to get started.
• Diverse chat widget options to enhance customer interaction and support.
• Capability to create and send marketing campaigns directly through WhatsApp.

Cons:

• Some users have reported issues with billing and support responsiveness.
• Challenges with app functionality and template approvals have been noted.
• User interface and customer support experience could be improved.

Pricing

• 7-Day Free Trial
• Free Forever: Basic access to chat widgets, abandoned cart recovery, and order notifications.
• Engage: $15/month – Adds WhatsApp support extension tool, custom automated templates, and green tick application.
• Engage Plus: $40/month – Includes advanced campaign analytics, priority support, and unlimited customer segmentation.

Who Is Best For

• E-commerce stores exploring WhatsApp for customer engagement: Ideal for businesses looking to leverage WhatsApp for direct communication and marketing.
• Merchants seeking to recover abandoned carts: With its automated messages, it suits stores aiming to boost conversion rates by reminding customers of their incomplete purchases.
• Shopify users in need of a comprehensive communication tool: The app’s shared inbox and marketing campaign features make it suitable for stores wanting to centralize their customer service and marketing efforts on WhatsApp.
• Businesses requiring flexible engagement options: Given its range of plans and functionalities, it’s beneficial for merchants looking for scalable solutions to enhance their WhatsApp marketing and support capabilities.

WhatsApp Shopify Apps: FAQs

Conclusion

The 7+ apps we’ve explored offer a range of capabilities, from automating customer support to enabling personalized marketing campaigns, all through the familiar interface of WhatsApp.