Shopify CRM & Customer Service Apps 2024
24+ Best Shopify CRM & Customer Service Apps from hundreds of the CRM & Customer Service reviews in the market (Shopify Apps Store, Shopify Apps) as derived from AVADA Commerce Ranking which is using AVADA Commerce scores, rating reviews, search results, social metrics. The bellow reviews were picked manually by AVADA Commerce experts, if your app about CRM & Customer Service does not include in the list, feel free to contact us. The best CRM & Customer Service app collection is ranked and result in September 2024, the price from $0. You find free, paid CRM & Customer Service apps or alternatives to CRM & Customer Service also. The Top 50+ Shopify Free Apps for Every Store.
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CRM & Customer Service Apps for BigCommerce
24 Best CRM & Customer Service Apps for BigCommerce
Here is a list of 24 best BigCommerce CRM & Customer Service apps:
- Re:amaze Live Chat & Helpdesk by Reamaze
- LiveChat + Product Cards by Livechat
- Olark Live Chat by Olark.com
- Cloud Connector by AquaAPI by Aquaapi
- Yotpo Loyalty and Referrals by Yotpo
- HubSpot Integration by Groove commerce
- FAQ by POWr by Powr
- JivoChat Business Messenger by Jivosite inc
- Infusionsoft by Infusion software
- Callexa Feedback by Callexa
- Skylio CRM Connector by Skylitech
- Revamp CRM by Revamp-crm
- Tawk.to Live Chat by Tawk.to
- xSellco by Xsellco
- Casengo by Casengo
- Telegram Live Chat by Elfsight
- Salesforce Connector by Webkul
- Product Questions by Freshclick
- infusionsoft by Bc2is
- Teledini by
- SupportBee by Supportbee.com
- Click To Call Button by Elfsight
- Simplypost by Easyparcel
- Free Call by
Re:amaze Live Chat & Helpdesk by Reamaze
Highlight features
- Provide a shared inbox with collaborative features
- Provide a real-time dashboard
- Support building up FAQs
- Provide embeddable live chat in store
- Allow seeing customer order data in conversation
Price: $20/month, 14 days trial
Rating: 27 - 5.0 / 5
LiveChat + Product Cards by Livechat
Highlight features
- Trigger off live chat
- Allow multi-channel communications
- Store customer’s messages as tickets
- Customize live chat widget
- Provide mobile app for live chat
Price: $16/month, 14-day free trial
Rating: 18 - 4.5 / 5
Olark Live Chat by Olark.com
Highlight features
- Provide chat inside your IM client
- Connect with CRM Integration and Transcripts
- Present beautiful and customizable background
- Show reports and statistics
- Control your website visitors through Google Talk and Jabber
Price: $19/month
Rating: 8 - 4.5 / 5
Cloud Connector by AquaAPI by Aquaapi
Highlight features
- Synchronize data in real time
- Run double checking
- Map guest checkout into CRM
- Offer customizable field mappings
- Migrate historical data
Price: $15/month, 14 days free trial
Rating: 6 - 3.5 / 5
Yotpo Loyalty and Referrals by Yotpo
Highlight features
- Increase lifetime value
- Create powerful reward programs with pre-built campaigns
- Gain new users and lower customer acquisition cost
- Leverage time-optimized and exit intent-triggered popups
Price: 0
Rating: 5 - 4.0 / 5
HubSpot Integration by Groove commerce
Highlight features
- Sync customer and order data
- Provide lists and reporting tools
- Create triggered emails
- Customize your emails
- Provide smart workflows
Price: $99.99 & Up/Month, 14 days free trial
Rating: 5 - 3.0 / 5
FAQ by POWr by Powr
Highlight features
- Add answers to frequent questions
- Include details on your help page
- Support different elements in your answers
- Customize your chat design
- Provide accordion layout
Price: 0
Rating: 5 - 4.5 / 5
JivoChat Business Messenger by Jivosite inc
Highlight features
- Offer omni-channel business messenger
- Track your visitors in real-time
- Engage your visitors on your site
- Customize your chat widget
- Speed up chatting with support actions
Price: 0
Rating: 5 - 4.0 / 5
Infusionsoft by Infusion software
Highlight features
- Synchronize BigCommerce customer, product and purchase data
- Automate follow-up email triggering
- Send personalized communication automatically
- Automate follow-up sequences and lead capture
- Apply product tags to each customer
Price: 0
Rating: 3 - 2.5 / 5
Callexa Feedback by Callexa
Highlight features
- Automate customer survey
- Show all feedbacks in one dashboard
- Provide proven statistics
- Offer customizable templates
- Allow follow-up questions to the survey
Price: 0
Rating: 2 - 5.0 / 5
Skylio CRM Connector by Skylitech
Highlight features
- Reduce the time syncing the data
- Transfer order data by date or by the order number from the app dashboard
- Notify the synchronization report at the end of the day
- Update all required standard data for your CRM to analyze customer or marketing
- Update orders, relevant customers and products in real-time
Price: $9.99/month, 10 days free trial
Rating: 2 - 5.0 / 5
Revamp CRM by Revamp-crm
Highlight features
- Provide segmentation filters
- Support sales and revenue reports
- Provide analytic tools
- Customize email marketing
- Offer visual sales pipeline
Price: 0
Rating: 1 - 4.0 / 5
Tawk.to Live Chat by Tawk.to
Highlight features
- Gain valuable visitors' insights
- Chat and respond to customers in real-time
- Unlimited agents, chat volume, or sites
- Support multiple modern browsers
Price: 0
Rating: - / 5
xSellco by Xsellco
Highlight features
- Centralize customer queries and order retails
- Integrate with all sales channels
- Analyze trends in customer support queries
- Language support for new markets
- Provide instant Amazon repricer
Price: $79/month, 14-day free trial
Rating: - / 5
Casengo by Casengo
Highlight features
- Provide chatbots for conversations
- Support a shared team inbox
- Provide case management for messages
- Allow unlimited amount of inboxes
- Turn email into live chat
Price: 0
Rating: - / 5
Telegram Live Chat by Elfsight
Highlight features
- Allow your clients to address you at any time right from your website
- Customize the most color-matched chat window for your website
- Show a notification badge to the chat bubble
- Insert a notification to the title of the tab
- Boost sales through consultingDeliver useful insights about your products
Price: 0
Rating: - / 5
Salesforce Connector by Webkul
Highlight features
- Update pre-existing and forthcoming BigCommerce customers in to Salesforce Accounts and Contacts
- Update pre-existing and forthcoming BigCommerce Categories in to Salesforce Categories
- Track simple and multiple type of products with entire details
- Update pre-existing and forthcoming BigCommerce Orders in to Salesforce Orders
- Update pre-existing and forthcoming BigCommerce Products in to Salesforce Products
Price: $10.00/month, 5 days free trial
Rating: - / 5
Product Questions by Freshclick
Highlight features
- Show a Product Question tab in your product details page
- Provide feed for all customers question submissions
- Insert unlimited users to the app to answer and post customer questions
- Customize the color of the Questions button, the color of the text, and the title of the tab
- Send an email notification to staff and customer
Price: $14.99/month, 7 days free trial
Rating: - / 5
infusionsoft by Bc2is
Highlight features
- Simply import your BigCommerce contacts, orders and products into Infusionsoft
- Provide the CRM power of Infusionsoft
- No need software downloads or installations
- Generate an Infusionsoft product tag for each product ordered and assign to Infusionsoft contact
- Trigger an Infusionsoft API Call is Made goal method in Infusionsoft Campaign Builder
Price:
Rating: - / 5
Teledini by
Highlight features
- Provide chats, calls and video+chats in a singular web portal
- Present current visitors on your website in real-time
- Allow your salespeople to answer the request on any device
- Respond via their browser or iPad, for employees to view rich data
- Route interactions from store visitors to unlimited salespeople and devices
Price:
Rating: - / 5
SupportBee by Supportbee.com
Highlight features
- Send fast and personalized customer service over email
- Connect with Highrise, Github, Trello and others
- Allow to assign and control tickets and get reports on important metrics
- Not present your customer ugly case IDs, reply above this line or other irrelevant information in the emails
- Create reports on every agent, group or label for any metric
Price: 14 days free trial
Rating: - / 5
Click To Call Button by Elfsight
Highlight features
- Allow users to make a call by pressing the clickable phone icon
- Choose the category of users, select the weekdays, and use desktop and mobiles
- Select a specific time spent on the page or site, unique scroll position in percentage, or user's attempts to exit the site
- Free to paint the phone bubble and call window
- Supply Support Team to help anytime
Price: 0
Rating: - / 5
Simplypost by Easyparcel
Highlight features
- Import pending orders straight into Simplypost online system
- Use labels and fulfil your orders through Simplypost online system
- Offer management of receiver names and addresses
- Deliver automated shipment notifications to your recipients
- Set alerts to advise if there is an issue or delay in the sending of your orders
Price: 0
Rating: - / 5
Free Call by
Highlight features
- Provide visitor calls straight to your cell or phone
- Select your availability by operating Do Not Disturb hours
- Allow your site visitors to update with you by phone or message
- Utilize call recording so you never miss a thing
- Manage your service, sales and more, and keep customers happy
Price: 0
Rating: - / 5
Providing better customer support is key to retaining customers and growing business. Especially in today’s customer-centric environment, service is king, and it can decide how customers look at your brand.
Many companies are struggling to provide top-notch customer service. Actually, they can improve it by using a good CRM (customer relationship management) customer service software that can make for more efficient, powerful, and successful agents, as well as higher customer satisfaction, retention, and loyalty.
If you have a BigCommerce store to run and want to streamline your customer service, you are in the right place. We’ll talk about BigCommerce CRM customer service apps: features, benefits, and how-to guide for choosing a suitable app for your business.
Outstanding features of a BigCommerce CRM customer service app
Customer management
A good CRM app helps businesses manage every aspect of their customer interactions, such as receiving inquiries, recording customers’ information, monitoring interactions, analyzing, and reporting customer engagement.
A CRM app can help you more than just contact management; it gives you a clear overview of your customers. Customers’ purchase history, order details/status, and more will be presented in a simple and customizable dashboard.
Livechat
To build customer relationships, it’s crucial to reach customers at every touchpoint. So when they’re browsing your website, it’s a good opportunity to reach out to them and become a helpful supporter. There you have LiveChat as a great tool to communicate with shoppers right on your website.
With a LiveChat system, you can make your sales and support team visible and available to customers whenever they need. On-site visitors can choose to chat with you when they have something to ask. You can answer incoming sales and support questions as they come in. Customers will have confidence in every step of their journey on your website knowing they always have you by their side to help.
Moreover, based on the customers’ interaction history like the pages viewed, the products clicked, you can suggest other related products in the LiveChat.
Integration
Integration should be added to your BigCommerce CRM customer service app. It allows you to integrate and link multiple applications you are using at the same time for your business. The main goal is to create a comprehensive, integrated environment in which your different apps can share data with each other and work together better. This makes a seamless application system within your organization and helps you avoid future internal conflicts.
Multi-channel support
Besides LiveChat, BigCommerce CRM customer service apps allow you to communicate and provide support to customers via multiple channels, such as direct phone calls, email, chatbots, surveys, and social media platforms.
You can get to know customers and their needs and problems in different ways regardless of the channels they are using. Multi-channel communication also enables your business to approach customers from different zones of interest. You will know which channels bring customers to your brand and their favorite way to interact with you. This is a valuable insight to deliver more personalized and responsive customer experiences.
Automation and synchronization
All your customer and order data will be automatically synchronized with the BigCommerce CRM customer service app you are using, so the process of collecting and transferring data will be shortened and faster. Many apps will consolidate your customer queries from your different sales channels, social, and emails into a central shared source, so you can have a complete view of what confronts them. The reports also acquire data in a more accurate and effective way, so it’ll provide you more comprehensive insights about your customers.
Analyzing and reporting
Features for insightful analyzing and reporting in a CRM customer service app is necessary. It allows you to know who your customers are, what they are trying to accomplish, where they run into trouble, and what they need.
Why should use BigCommerce CRM customer service app?
Deliver more responsive and consistent support
With a comprehensive CRM customer service app, you can update customer information in real-time. You will quickly get what customers are looking for on your website and whether they are having trouble nowhere in your store. You can respond to customers’ inquiries quickly and even proactively reach them first.
Gather customer insights better
The data auto-update and synchronization enables you to get customer insights through a single dashboard completely. The apps help you identify, collect, analyze, and organize all the details from customers like feedbacks, inquiries, feature requests, or reports. This is a great source of information to improve your customer service and also relieve your burdens in data tracking and handling that directly boost your customer management experience.
Allow your team to work better together
The apps help you ramp up your team’s efficiency and productivity with the removal of duplicate records in your CRM system. All the customers’ queries and requests are updated automatically and continuously and assign to the people with specialty to handle. There are no more duplicated works within your team.
Level-up your business
BigCommerce CRM customer service apps provide features and functionalities that help you create and deliver high-quality service to your customers. It enables you to serve a huge customer base, maximizes your team’s efficiency, solves more problems customers encounter, and then scale up your business.
How to choose the right BigCommerce CRM customer service app for your business?
Understand your business needs
You must define what your business is trying to do and what you want to achieve and then figure out the factors you need to realize your goals. Are you focusing on providing customers with real-time and lightning-fast support? Or are you trying to help customers openly tell you what they need or the inquiries that need to be answered? Each app will offer some specific different features and suits different business.
Assess your resources
Before buying or subscribing an app, you need to refine if it hurt your budget. If you have limited budget, it’s useless to choose expensive systems. It’s also important to think about your team’s ability, whether they are able to handle multiple support channels all day.
Research for possible options
Now start searching for best BigCommercr CRM customer service app. BigCommerce store provides you with multiple applications with certain signature features.
You should already list must-have features of a BigCommerce CRM customer service app you need, then look for apps that offer these features. Next step is to narrow down the options by digging into each app and compare with another to sort out the best one for your business.
Create a shortlist
If you want to choose more easily, it’s better to make a toplist with the highest viability based on the features, expert reviews, recommendations, and other insights.
Pick one and start a trial
It would be best if the provider offers trial for the app, so you will have time to test if the app truly works perfectly for your business or if it has any errors during the trial. After making sure all the features of the app perform well on your BigCommercs store, you can start investing in the app.
3 Factors to consider when choosing a BigCommerce CRM customer service app
User-friendly
It’s crucial to choose intuitive and easy to use CRM apps. If not, you will have to waste time in figuring out how to use the apps and avoid making mistakes or messing up everything. A difficult to navigate and complex app will reduce your CRM efficiency and negatively impact your sales process.
Mobile access
In this mobile world, most CRM apps enable mobile access as they provide flexible and convenient access for users. You should make sure that your BigCommerce CRM app can provide service via mobile devices.
Support
Even if the app is perfect for your business, it’s not sure that there will not be any problems occurring while running the app. Therefore, it would be best if you can access the providers’ support anytime.
The bottom line
No matter which app you choose, it’s the service you provide that matters. But a good CRM app will maximize the efficiency of your business. The CRM customer service apps will allow you to create automated processes that help you serve customers better and provide quality and fast service.
All Apps
- Photo Reviews
- Abandoned Cart
- Referral / Affiliate Programs
- Bulk Order
- Bulk Pricing
- Buy Button
- Google Analytics
- Google Analytics
- Inventory Management
- Live Chat
- Rewards & Loyalty Program
- Page Builder
- Print on Demand
- Product Customization
- Promotions
- Reviews
- Search
- SEO
- Shopping Cart
- Social Login
- Subscriptions & Recurring Billing