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How to Integrate Apple Pay with BigCommerce?

Last updated: September 01, 2024

Written and researched by experts at AvadaLearn more about our methodology

CEO Avada Commerce

Did you know that approximately 70% of all shopping carts are abandoned, with difficult checkouts being a main culprit? Integrating Apple Pay with BigCommerce significantly simplifies checkout, enhances security, and notably reduces cart abandonment for both mobile and desktop consumers.

In this article, we are going to give you a step-by-step guide on how to integrate Apple Pay into your BigCommerce store.

What is Apple Pay

Apple Pay's ease of use attracts more customers, leading to higher conversion rates and the adoption of new users. When customers use Apple Pay, it's displayed in the order details. This payment method significantly boosts mobile commerce by simplifying the checkout process.

A Forrester study from early 2016 showed that mobile traffic made up 44% of store visits but just 33% of online sales, highlighting the potential of Apple Pay to decrease cart abandonment.

Specifically, Apple Pay eliminates the need for customers to input or re-enter payment information on small screens manually. Instead, customers may utilize Apple Pay and use Apple’s TouchID fingerprint technology to authenticate their identity.

Requirements for connecting with Apple Pay

Please read the store and shopper criteria if you’re interested in setting up Apple Pay. You can proceed with the setup steps below once you’ve validated that you fulfill all of these prerequisites.

Store requirements

First order of business, Apple Pay transactions are conducted through a credit card payment gateway compatible with Apple Pay. Note: Apple Pay will only work if your payment gateway is in live or production mode. Payment gateways in test mode do not operate with Apple Pay.

The store must be in a nation that accepts Apple Pay on the Web. Check out the list of gateways below to check whether countries are compatible:

Adyen
Authorize.Net (see Supported Payment/Merchant Service Providers)
Bolt Payments
Checkout.com
Stripe
PayPal powered by Braintree

Other conditions for the store:

Merchants must follow Apple Pay on the Web: Acceptable Use Guidelines.
For merchants to use the Apple Pay Mark, they must follow Apple’s guidelines.

Another note: Currently, Authorize.Net, Stripe, or PayPal by Braintree are required for your BigCommerce store. You’ll also need to be in a supported nation and use a BAMS, TSYS, WorldPay, Fiserv, or Elavon-approved payment processor.

SHA-2 encryption is required for stores that use a dedicated SSL certificate. This criterion is automatically met by stores that use the BigCommerce shared SSL.
reCAPTCHA cannot be activated during the checkout process.

Accepting Apple Pay on your BigCommerce shop is simple if you fulfill all of the technical criteria and the criteria mentioned in the acceptable usage rules.

Shopper requirements

Shoppers need to use the Safari browser on a compatible iOS device with iOS 10 or later. Compatible devices include:

iPhone 6, 6 Plus, SE or newer
Apple Watch with iPhone 5 or newer
iPad Air 2 or newer
iPad Pro or newer
iPad Mini 3 or newer
Mac 2012 or newer

To pay via a desktop computer, shoppers need to:

Use Safari on a Mac (2012 model or later) with macOS Sierra or a new version.
Have their Mac paired with an iPhone or Apple Watch that supports Apple Pay.
Be signed into iCloud using the same Apple ID across devices.
Enable "Allow Payments on Mac" on their iPhone.

How to integrate Apple Pay with BigCommerce: Our Expert Tutorial

Apple Pay integration is now a “one-click” proposition on BigCommerce. All you have to do is go to your BigCommerce store’s payments dashboard’s digital wallets area and click the “set up” button under Apple Pay. It’s not quite one click, but it doesn’t get much easier than that!

Step 1: Go to “Payments” under Store Setup.

Step 2: Go to the “Digital Wallets” section and open the drop-down menu.

Step 3: Select “Setup”

You’ll be redirected to the Apple Pay setup page. Ensure your store complies with the integration’s requirements, which may be found in the “How to get started” section.

Step 4: To enable Apple Pay, click “Save.”

After that, you’ll be prompted to accept Apple’s Terms of Service. Once you’ve accepted it, Apple Pay will be available at your store.

Your shop will display a black version of the Apple Pay button by default. You can edit the button’s style elements if you want to. See “Styling the Apple Pay” Button if you want to change the button’s width, height, or background color.

To activate Apple Pay, you must disable reCAPTCHA in your checkout.

Uncheck Bot Protection in Advanced Settings Checkout to disable reCAPTCHA by going to “Settings” >”Checkout”.

For retailers with sitewide HTTPS enabled, it will also display in the quick-cart. If your theme doesn’t have built-in support for Apple Pay, go to Styling the Apple Pay Button to learn how to add it.

💡 See More: How To Import Products To BigCommerce Store

Five Common issues and problems when integrating Apple Pay

Uncompleted Payment

Your payment services provider (PSP), also known as a merchant service provider (MSP), must support Apple Pay transactions in order to activate Apple Pay on your BigCommerce store. BigCommerce is unable to confirm whether PSP or MSP you use with your selected payment gateway. Therefore the Apple Pay button will be activated regardless of support. If you’re using an unsupported PSP/MSP, Apple Pay payments will fail with the error “Payment Not Complete” on your BigCommerce store.

Unavailable currency

Unfortunately, Apple Pay is only available in a few countries. Unless your store is located in those countries, you won’t be able to set up Apple Pay for your BigCommerce store.

Apple Pay button not visible

Have you looked to see whether your payment service provider accepts Apple Pay transactions yet? That would be my first suggestion for you to look into. If you’ve double-checked that they do, in fact, accept Apple Pay, you should contact BigCommerce’s technical support team to report the problem. According to Braintree, the situation has been resolved. If you’re still having issues, they recommend turning off Apple Pay and turning it back on.

How to accept Discover card when customers check out with Apple Pay

When you use PayPal powered by Braintree, Discover is turned on by default. Re-enable Apple Pay by turning it off and on if you don’t see Discover as an option during Apple Pay checkout. For further information, see Apple Pay Setup.

Check out error “invalid shipping”

This is frequently caused by the needed custom fields on the checkout page, which Apple Pay intentionally skips. While compulsory custom fields on the checkout page are not compatible with Apple Pay, optional fields may be applied on the checkout.

Conclusion

Integrating Apple Pay into their BigCommerce stores provides their consumers with the best-in-class shopping experience, increasing conversion rates.

BigCommerce will make it possible for all growing firms on its platform to give their consumers innovative, trusted technologies that eliminate friction.

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Sam Nguyen

Sam Nguyen is the CEO and founder of Avada Commerce, an e-commerce solution provider headquartered in Singapore. He is an expert on the Shopify e-commerce platform for online stores and retail point-of-sale systems. Sam loves talking about e-commerce and he aims to help over a million online businesses grow and thrive.