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Shopify Timeline: How To Customize In 2024

Last updated: September 01, 2024
Written and researched by experts at AvadaLearn more about our methodology

By Sam Nguyen

CEO Avada Commerce

Shopify’s Timeline is a powerful tool for internal communication and collaboration, allowing you to leave comments on orders, customers, and more. This guide will show you how to add comments to the Timeline and use emojis, so you and your staff can stay organized and informed without relying on memory or direct communication.

What is Shopify Timeline?

The Timeline on Shopify is like a communication log for your orders, customers, and products. Early on, I found it invaluable for tracking updates and leaving notes for my team about specific orders. It’s particularly helpful when multiple people work on the same store, as it keeps everyone in the loop and prevents miscommunications.

How to add comments to Timeline on Shopify

Step 1: Access the Timeline:

  • Log in to your Shopify admin.
  • Navigate to the specific section where you want to add a comment (Orders, Draft Orders, Customers, or Transfers).

add comments to Timeline step 1

  • Select the specific order, draft order, customer, or transfer you want to comment on.
  • Scroll down to the “Timeline” section.

add comments to Timeline step 1

Step 2. Enter Your Comment:

  • Click on the “Leave a comment” box.
  • Type your comment.
  • You can use @ to mention a staff member or link to other orders, customers, or products within your comment.

1. Orders/ Draft Orders

add comments to Timeline step 2

2. Customers

add comments to Timeline step 2

Step 3. Post the Comment:

  • Click the “Post” button (often represented by a paper airplane icon) to add your comment to the timeline.

add comments to Timeline step 3

How to apply Emojis to Timeline on Shopify

Adding emojis to your Shopify timeline is a straightforward way to make your communication more expressive and engaging. Here is a quick guide on how to do it:

Step 1. Proceed to the Timeline section

Go to your Shopify admin, and navigate to the specific order, draft order, customer, or transfer where you want to add a comment. Then scroll down to the “Timeline” section.

Step 2. Click the Emoji button

When typing the comment, click the ☺ button emojis in the textbox to add the appropriate emoji.

apply Emojis to Timeline step 2

Step 3. Choose the Emoji

Choose the emoji by your own feelings. This will show a little emotion of you to the comment.

apply Emojis to Timeline step 3

You also have another choice to add the emoji to the comment by entering the emoji name along with the colons such as the following photo.

apply Emojis to Timeline step 3

FAQs

Yes, Shopify allows you to attach files to your Timeline comments, providing additional context or documentation for your team.

No, comments on the Timeline are internal and only visible to your store's staff members.

While there's no strict character limit, it's best to keep your comments concise and focused to ensure clarity and efficiency in communication.

Yes, you can filter comments by staff member or use the search function to find specific keywords or phrases within the Timeline.

No, Timeline comments are not automatically included in customer notifications. However, you can manually copy and paste relevant comments into email or chat responses to customers if needed.

Yes, you can generally use emojis in comments on any Shopify Timeline, including those for Orders, Draft Orders, Customers, and Transfers.

Yes, while typing a comment in the Shopify mobile app, tap the ☺ button on your device's keyboard to access the emoji selection.

Conclusion

After reading the article, we hope that you have clearly understood the role of Shopify Timeline and the different ways to customize it to support your store management effectively. Feel free to leave comments below if you have any questions related to this topic or any other topics about Shopify and eCommerce.


Sam Nguyen is the CEO and founder of Avada Commerce, an e-commerce solution provider headquartered in Singapore. He is an expert on the Shopify e-commerce platform for online stores and retail point-of-sale systems. Sam loves talking about e-commerce and he aims to help over a million online businesses grow and thrive.

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