How To Add, Change & Remove Shopify Shipping Origin Address
By Sam Nguyen
To activate any shipping service, you first need to provide Shopify with some basic shipping info, like where your products are shipped from.
If your shipping location is different from your store address, it’s important to set up the correct shipping origin address in your Shopify admin. This ensures accurate shipping fees and tax calculations.
In this guide, we’ll walk you through the process of adding and updating the shipping origin address so you can keep your shipping smooth and your customers satisfied.
How To Add Shipping Origin Address
This address is crucial because it determines the starting point for calculating shipping rates and delivery times for your customers.
- In your Shopify admin dashboard, click on Settings and select Locations.
- On the Locations page, click on the Add location button.
- Add and fill out the necessary details for the new location.
- Make sure to check the box Fulfill online orders from this location so it can be used as the shipping origin for your orders. Then click Save.
Now, for each shipping profile, you can choose your shipping origin from among the available lists.
- From your Shopify admin, go to Settings > Shipping and delivery.
- Click the shipping profile that you want to edit. Make sure you add the shipping rates and zones for this profile.
- In the Fulfillment location section, click Add locations. If the location is in the Not shipping from section, then Add rates to that location.
How To Change Shipping Origin Address
If you have any changes in your location, the address’s modification is also straightforward, like adding.
- From the list of locations under the Location, click on the location that you want to change to a new shipping origin address.
- On the location details page, update the address fields with the new shipping origin address. Make sure that all information is accurate to avoid any shipping issues.
- Once you’ve updated the address, click Save to apply the changes.
How To Remove Shipping Origin Address
If you have multiple Fulfillment locations in a Shipping profile and you want to remove them, follow these steps:
- Go to Settings > Shipping and delivery
- Click on the shipping profile to update
- In the fulfillment locations, click the edit icon next to the location you want to remove
- Select This location will no longer ship the products in this profile, then click Done.
Common Problems & Troubleshooting
Unfortunately, you may encounter a few common issues. Below are the key problems and how to troubleshoot them:
1. Shipping Rate Discrepancies
After changing the shipping origin, you may notice that the shipping rates displayed to customers are different from what you expect. This is because shipping rates are calculated based on the distance between the shipping origin and the customer’s address.
Troubleshooting:
- Double-check your shipping zones: Make sure your shipping zones and rates are correctly configured for each shipping origin.
- Carrier settings: Review your carrier settings and ensure they’re updated to reflect your shipping origins and any negotiated rates.
- Third-party app conflicts: If you’re using shipping apps, check their settings to ensure they’re compatible with multiple shipping origins.
2. Carrier Integrations
Existing carrier integrations may not update automatically with the new origin address. This can lead to issues like missing shipping options or incorrect rates being displayed at checkout.
Troubleshooting:
- Carrier account setup: Go to your Shipping and delivery settings and verify that your carrier accounts (e.g., USPS, UPS, FedEx) are correctly integrated with the new shipping origin.
- Place a test order: This helps you see if the shipping options and rates are showing up correctly for customers. If there are still problems, you might need to adjust your carrier settings.
- Contact the carrier: If the issues continue, get in touch with the carrier’s support team. They can help make sure they recognize the new origin and that it’s linked correctly to your Shopify account.
3. Inventory Management
After adding or changing a location, inventory management can become complex, especially if you have multiple locations. Products might not be available for online purchase if inventory isn’t properly synced across locations.
Troubleshooting:
- Update inventory: Ensure your inventory levels are accurate for the new location. If you store products in multiple places, make sure Shopify reflects those levels correctly.
- Enable online fulfillment: Check that the new location is set up to fulfill online orders. You can do this in the location’s “Fulfillment details” section.
- Set fulfillment priority: If you have multiple locations, tell Shopify which one to prioritize for fulfilling orders. This ensures it picks the best location based on what’s in stock.
- Use multi-location feature: For easier inventory management across multiple locations, consider using Shopify’s multi-location feature.
Bottom Line
Accurately managing your shipping origin addresses is essential for providing a seamless and transparent shipping experience for your customers. By understanding how to add, change, and remove your Shopify shipping origins, you can ensure that your Shopify store operates efficiently and delivers products to customers in a timely and cost-effective manner.
FAQs
How many shipping origin addresses can I add to my Shopify store?
The number of shipping origin addresses (locations) you can add to your Shopify store depends on your subscription plan.
You can add up to 10 locations on the Basic, Shopify and Advanced Shopify. But for Shopify Plus, you can manage up to 200 locations, giving you extensive flexibility for inventory and fulfillment across multiple shipping origins.
Can I set a default shipping origin?
Yes, you can designate one of your locations as the default shipping origin. This location will be used for rate calculations unless overridden by specific shipping rules.
Shipping rates are incorrect with my new shipping origin, what should I do?
If you’re experiencing issues with incorrect shipping rates after updating your shipping origin on Shopify:
- Review shipping zones to ensure they align with your new origin.
- Verify all product weights and dimensions are accurate.
- Check your shipping rate setup, confirming if you’re using fixed or calculated rates.
- Update carrier integrations and re-authenticate if necessary.
- Test the checkout process by placing orders to various destinations.
- Adjust rates manually if discrepancies persist.
- Clear your browser cache and ask customers to test from their end.
Related Posts:
- Set Your Products to be Fulfilled by Custom Service on Shopify
- Create a New Shipping Zone on Shopify
