How to Deactivate a Shipping Carrier Service on Shopify

Is your Shopify checkout cluttered with shipping options your customers don’t even use? Streamlining your shipping choices can lead to a smoother checkout experience and happier customers. Learn how to effortlessly deactivate those unused carrier services and declutter your shipping settings to manage your Shopify store better. Let’s dig in now!

How to deactivate a shipping carrier service

Step 1: Access Shipping Settings

First of all, you need to log in to your Shopify admin. From the left-hand menu, go to Settings, then choose the Shipping and delivery option to proceed.

Step 2: Manage Carrier Rates

Now, you need to scroll down to the Shipping section and click on “Manage rates” area, which is under your general profile or a specific product.

Step 3: Deactivate Carrier Service

Then, in the Carrier and App rates section, locate the carrier service you want to deactivate. Click the Action (…) button next to the carrier service and select Delete to continue.

By following these steps, you can easily remove unwanted shipping carrier services from your Shopify store, simplifying your checkout process and providing a more streamlined experience for your customers.

Note:

• Fulfill Existing Orders: If the carrier service is associated with any unfulfilled orders, you’ll need to fulfill them or cancel them before deactivating the service.
• Third-Party Apps: If you’re using a third-party shipping app, you might need to disconnect the carrier service within the app’s settings instead.
• Custom Rates: Deactivating a carrier service will also remove any custom shipping rates you’ve set up for it.

Troubleshooting options

While attempting to deactivate the shipping carrier service on Shopify, you may encounter several issues or bugs that you don’t know how to deal with. Don’t worry; we have collected some of the most common issues and their solutions below.

Can’t find the “Disconnect account” button:

• Ensure you are in the Settings > Shipping and delivery > Manage rates section.
• Check if the carrier service is connected to a specific shipping zone. If so, you need to disconnect it within that zone’s settings.

Error message when trying to disconnect:

• The carrier service might be associated with active shipping labels or unfulfilled orders. Before attempting to disconnect, fulfill any pending orders or void unused labels.
• If you’re using a third-party shipping app, check its settings or contact the app’s support team for assistance with disconnecting the carrier service.

Shipping rates still appear at checkout after deactivating:

• Clear your browser cache and refresh the checkout page to ensure the changes take effect.
• Double-check your shipping zone settings to make sure the carrier service is not enabled for any other zones.

Issues with custom shipping rates:

• If you have custom shipping rates set up for the deactivated carrier service, they will also be deactivated. Remember to recreate these rates if you reconnect the service later.

General Tips:

• If you’re unsure about deactivating a carrier service, consider temporarily hiding it from checkout instead. This will prevent customers from selecting it while still keeping your settings intact.
• Always review your shipping settings carefully before making any changes to avoid disruptions to your fulfillment process.

If you encounter persistent issues or have specific questions, don’t hesitate to contact Shopify support for further assistance. They can help you diagnose the problem and provide tailored solutions for your store.

FAQs

Final thoughts

From our guidelines above, you can now understand how to deactivate a shipping carrier service at your Shopify store. Feel free to share your insights and experiences related to managing Shopify shipping options in the comments section below!