How to Void a Shipping Label on Shopify
By Sam Nguyen
Voiding a shipping label on Shopify is a straightforward process that allows you to correct any mistakes in shipping details, cancel an order, or make adjustments before finalizing a shipment. Whether you need to void a single label or multiple labels at once, Shopify provides simple options to manage your shipping efficiently. In this guide, we’ll walk you through the steps to void a shipping label on Shopify, ensuring a smooth process for updating and repurchasing labels.
Shipping Label Format
The shipping label format on Shopify depends on which carrier and class you choose. You can’t change the label format because each carrier has specific label rules.
If you use Shopify Shipping, your label will include the order number from your Shopify admin, which makes it easier to match packages to orders.
To void a shipping label, there are a few things to keep in mind:
- You can only void labels within 30 days of purchase.
- The label shouldn’t have any tracking events (meaning it hasn't been shipped yet).
- You can’t void a label bought with USPS First Class Mail.
How To Void Shipping Labels Individually and In Bulk
Voiding shipping labels on Shopify is a simple process involving a maximum of 100 shipping labels at the same time.
Once you void a shipping label, the cost will be credited back to your account, and that credit can be used for future shipping labels. Just keep in mind that if the package has already been shipped, you'll need to contact the carrier directly for help.
Here’s a step-by-step guide to voiding shipping labels individually and in bulk:
- Step 1: From your Shopify admin dashboard, click “Orders” and select “Shipping Labels.”
- Step 2: Select the “Shipping Labels to Void.”
You can pick a single shipping label or select multiple labels (up to 100) if you need to void them in bulk.
- Step 3: Once you’ve selected the labels, click on “Void Shipping Labels.”
- Step 4: Choose a reason for voiding
- Step 5: Finally, click “Void XX Labels” (where XX represents the number of labels you're voiding).
How To Void Shipping Labels Individually from the Order Details Page
Voiding a shipping label directly from the order details page on Shopify is super easy. Whether you're using a desktop, iPhone, or Android, here's how to do it step-by-step:
On Desktop
- Step 1: Go to your Shopify admin and click on “Orders” in the left-hand menu.
- Step 2: Click on the order that has the shipping label you want to void.
- Step 3: On the order details page, find the “Fulfilled” section. Within this section, click the “More” button and select “Void label.”
- Step 4: Select the reason for voiding the label from the provided options.
- Step 5: Click “Void label” to confirm, and you’re done!
On iPhone
- Step 1: Open the Shopify App on your iPhone and tap “Orders.”
- Step 2: Select the order with the shipping label you want to void.
- Step 3: In the Fulfilled section, tap the ... (three dots) to expand the shipping label menu, and then tap “Void shipping label.”
- Step 4: Choose the reason for voiding the label.
- Step 5: Tap “Void label and insurance” to confirm the void.
On Android
- Step 1: Open the Shopify app on your Android device and tap “Orders.”
- Step 2: Find and tap the order that contains the shipping label you want to void.
- Step 3: In the Fulfilled section, tap the ⋮ (three vertical dots) to open the shipping label menu and hit “Void shipping label.”
- Step 4: Pick the reason for voiding the label.
- Step 5: Tap “Void label and insurance” to complete the process.
In Conclusion
Voiding a shipping label on Shopify is super easy and helps you fix any shipping mistakes quickly. You can void labels one at a time or in bulk, right from the order details page. With this guide, managing your shipping labels is straightforward, and you’ll have your orders organized in no time.
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