How to Reset Your Customer Passwords on Shopify

In today’s world, people have tons of accounts with different passwords, and forgetting them is common. While customers can usually reset their own passwords, there are times when they need your help. Thankfully, Shopify makes it easy for you to reset a customer’s password right from your admin.

Let’s walk through a quick guide on how to do this, so you can provide a smooth and helpful experience for your customers.

Step-by-step Guide to Reset A Customer’s Password From Your Shopify Admin

Step 1: From the Shopify admin, go to Customers. 

Here, you’ll see a list of all your customers. If you have a lot of customers, use the search bar to quickly find the one whose password you need to change.

Step 2: Click the customer name, select More Actions and choose Reset Password.

If the customer hasn’t activated their account yet, you won’t see the “Reset Password” option

Step 3: A pop-up will appear on your screen, tap Reset to confirm.

Step 4: An email with instructions will be sent to the customer. Let them know to check their inbox and follow the steps to create a new password for their account.

Other Customer Accounts Managing Actions

While resetting a customer’s password is a common task, Shopify allows you to perform other actions to manage customer accounts effectively:

Deactivate An Individual Customer Account

There might be instances where you need to temporarily or permanently deactivate a customer’s account. This could be due to fraudulent activity, repeated policy violations, or simply a customer’s request. Here’s how to do it:

1. From your Shopify admin, go to Customers.

2. Click the name of the customer whose account you want to deactivate.

3. Click Disable account.

If your store requires customers to log in before checking out, and you deactivate a customer’s account, they won’t be able to place any new orders. However, keep in mind that deactivating an account doesn’t delete their profiles entirely.

Customize Classic Customer Account Branding

Shopify allows you to personalize the look and feel of your customer account pages to align with your brand identity. This includes customizing elements like the page title, logo, and colors.

Here’s how to customize the branding:

1. From your Shopify admin, click on Online Store > Themes.

2. Find the theme that you want to edit, and then click Customize.

1. From the drop-down menu in the header, click Classic customer account > Customer account

2. Customize the page and Save your changes

Bottom Line

Following these steps, you can efficiently reset your customer’s password. It’s very easy stuff but you have to know it if you want to treat your customers well.

FAQs

Can customers reset their own passwords on Shopify?

Absolutely! Shopify has a built-in self-service feature that allows customers to initiate a password reset on their own. They can simply click on the “Forgot password?” link on your store’s login page, enter their registered email address, and follow the instructions in the password reset email they’ll receive.

What if the customer doesn’t receive the password reset email?

If a customer reports not receiving the password reset email, guide them to check their spam or junk folder first. If it’s still not there, you can easily resend the email from your Shopify admin panel.

Is there a way to reset passwords for multiple customers at once?

Unfortunately, Shopify doesn’t currently offer a built-in feature for bulk password resets. You’ll need to reset each password individually. However, you can explore third-party apps from the Shopify App Store that might offer bulk password reset functionality.

Related Posts:

• Add Password Protection to your Online Store on Shopify
• Remove Password Protection From your Shopify Store
• Edit your Password Page Settings on Shopify